# CQ Troubleshooting **URL:** https://forums.allen-heath.com/c/cq/cq-troubleshooting/38.md?page=1 [Latest](https://forums.allen-heath.com/latest.md) · [Categories](https://forums.allen-heath.com/categories.md) · [Tags](https://forums.allen-heath.com/tags.md) **Page:** 2 --- ## [CQ12 Random reset loop](https://forums.allen-heath.com/t/cq12-random-reset-loop/32286)
**Author:** [@radudragusi](https://forums.allen-heath.com/u/radudragusi)\ **Replies:** 1\ **Last updated:** [14 June 2026 08:20 UTC](https://forums.allen-heath.com/t/cq12-random-reset-loop/32286 "2026-06-14T08:20:02Z")
I experienced a randomly reset loop on my CQ 12. --- ## [CQ-18T - Connecting Two Consoles - Master & Sub Mixers](https://forums.allen-heath.com/t/cq-18t-connecting-two-consoles-master-sub-mixers/32219)
**Author:** [@abbero](https://forums.allen-heath.com/u/abbero)\ **Replies:** 3\ **Last updated:** [3 June 2026 12:41 UTC](https://forums.allen-heath.com/t/cq-18t-connecting-two-consoles-master-sub-mixers/32219 "2026-06-03T12:41:22Z")
Hi, I’ve got an event this weekend where one of the acts has their own CQ-18T. What is the best and safest way to link the two consoles together? Thanks in advance for your help and support! :upside\_down\_face: --- ## [CQ 20 has Lost it's Mind](https://forums.allen-heath.com/t/cq-20-has-lost-its-mind/32138)
**Author:** [@Jon\_Rowthorn](https://forums.allen-heath.com/u/Jon_Rowthorn)\ **Replies:** 4\ **Last updated:** [26 May 2026 08:14 UTC](https://forums.allen-heath.com/t/cq-20-has-lost-its-mind/32138 "2026-05-26T08:14:28Z")
I’ve been using my CQ20 for a while now and today when I booted it up all settings were missing. No Factory scenes, shows or Quick Start.. I had a USB backup from a saved show that would not load. I’ve tried the Hard Re… --- ## [Fault with CQ 18T](https://forums.allen-heath.com/t/fault-with-cq-18t/29081)
**Author:** [@johnstaunton](https://forums.allen-heath.com/u/johnstaunton)\ **Replies:** 40\ **Last updated:** [16 May 2026 14:29 UTC](https://forums.allen-heath.com/t/fault-with-cq-18t/29081 "2026-05-16T14:29:56Z")
Hi there, Last night while performing at a five star hotel locally, my CQ 18T became faulty. Intermittently it would let out loud noises similar to gunshots. It was quite annoying for me and very uncomfortable for the g… --- ## [No sound through headphones when set to main out](https://forums.allen-heath.com/t/no-sound-through-headphones-when-set-to-main-out/32024)
**Author:** [@Nvr2fst](https://forums.allen-heath.com/u/Nvr2fst)\ **Replies:** 13\ **Last updated:** [13 May 2026 19:48 UTC](https://forums.allen-heath.com/t/no-sound-through-headphones-when-set-to-main-out/32024 "2026-05-13T19:48:19Z")
I am simply trying to listen to all channels by selecting main out for the headphones. I get nothing. If I select Listen, select a channel and tick headphones, that works. (Another issue for later, no multiselect in that… --- ## [CQ18-T select multitrack number via midi](https://forums.allen-heath.com/t/cq18-t-select-multitrack-number-via-midi/32034)
**Author:** [@msk](https://forums.allen-heath.com/u/msk)\ **Replies:** 4\ **Last updated:** [13 May 2026 14:54 UTC](https://forums.allen-heath.com/t/cq18-t-select-multitrack-number-via-midi/32034 "2026-05-13T14:54:17Z")
Hi, I’m looking for a MIDI message that can be sent to a CQ18T mixer to switch to a specific multitrack number. I’ve recorded a couple of songs to the mixer and now want to play those recordings as backingtracks. with … --- ## [UI-Help Needed](https://forums.allen-heath.com/t/ui-help-needed/15528)
**Author:** [@kanvij72](https://forums.allen-heath.com/u/kanvij72)\ **Replies:** 5\ **Last updated:** [13 May 2026 12:22 UTC](https://forums.allen-heath.com/t/ui-help-needed/15528 "2026-05-13T12:22:17Z")
I have a CQ20B and use the CQ MixPad application on the IPAD. I am experiencing great difficulty when I am trying to “Turn” any of the “Rotary” knobs in the UI. Do I need to use a “Stylus”, I am using my fingers and find… --- ## [CQ MixPad and Mixing Station on the same device](https://forums.allen-heath.com/t/cq-mixpad-and-mixing-station-on-the-same-device/32010)
**Author:** [@markyf](https://forums.allen-heath.com/u/markyf)\ **Replies:** 9\ **Last updated:** [11 May 2026 18:26 UTC](https://forums.allen-heath.com/t/cq-mixpad-and-mixing-station-on-the-same-device/32010 "2026-05-11T18:26:47Z")
Hi. I’ve searched here and I can’t find anything about the problem that we’re having with CQ MixPad and Mixing Station on the same Android device. When our band is at home rehearsing or recording, we use the CQ MixPad … --- ## [CQ Mixpad, takes long to find mixer](https://forums.allen-heath.com/t/cq-mixpad-takes-long-to-find-mixer/31963)
**Author:** [@peterzoetermeer](https://forums.allen-heath.com/u/peterzoetermeer)\ **Replies:** 4\ **Last updated:** [8 May 2026 12:35 UTC](https://forums.allen-heath.com/t/cq-mixpad-takes-long-to-find-mixer/31963 "2026-05-08T12:35:52Z")
Hello, my QQ Mixpad takes 1,5 to 2 minutes to show up te mixer, is there a way to make this faster ? --- ## [Periodic bursts of white (?) noise on multitrack recordings](https://forums.allen-heath.com/t/periodic-bursts-of-white-noise-on-multitrack-recordings/29915)
**Author:** [@gdgross](https://forums.allen-heath.com/u/gdgross)\ **Replies:** 3\ **Last updated:** [4 May 2026 21:35 UTC](https://forums.allen-heath.com/t/periodic-bursts-of-white-noise-on-multitrack-recordings/29915 "2026-05-04T21:35:31Z")
Hi all - you may have seen my post last week about recovering unfinished multitracks from a CQ that was powered off without stopping the recording process. I was able to do that thanks to the kind folks here. Now I have… --- ## [CQ18t - how to playback channels 17-24?](https://forums.allen-heath.com/t/cq18t-how-to-playback-channels-17-24/15697)
**Author:** [@billb](https://forums.allen-heath.com/u/billb)\ **Replies:** 4\ **Last updated:** [28 April 2026 15:22 UTC](https://forums.allen-heath.com/t/cq18t-how-to-playback-channels-17-24/15697 "2026-04-28T15:22:42Z")
ok, apologies in advance as I know it’s user error and i’m missing something obvious - but how do you playback multitrack recordings from channels 17-24? Ch’s 1-16 are easy, go to config-inputs, set them to digital and … --- ## [Channel gain settings not saved in Shows](https://forums.allen-heath.com/t/channel-gain-settings-not-saved-in-shows/31782)
**Author:** [@jtone](https://forums.allen-heath.com/u/jtone)\ **Replies:** 5\ **Last updated:** [27 April 2026 14:51 UTC](https://forums.allen-heath.com/t/channel-gain-settings-not-saved-in-shows/31782 "2026-04-27T14:51:22Z")
When loading a show in the CQ20B, I noticed that if, when saving the show, channels were in the “SD/USB” mode and not “Analogue” mode, their “Gain” value is not saved. When I later load the show, the “Gain” for those ch… --- ## [CQ 18T overheat, and random volume spikes](https://forums.allen-heath.com/t/cq-18t-overheat-and-random-volume-spikes/31836)
**Author:** [@Kcowmusic](https://forums.allen-heath.com/u/Kcowmusic)\ **Replies:** 2\ **Last updated:** [22 April 2026 04:25 UTC](https://forums.allen-heath.com/t/cq-18t-overheat-and-random-volume-spikes/31836 "2026-04-22T04:25:15Z")
Very busy gigging band, been using the CQ 18T for about four months five shows a week. Seem to be getting FX overheat and DAC errors more regularly and also have been experiencing random volume/gain spikes not to mention… --- ## [Overheat errors and random gain spikes](https://forums.allen-heath.com/t/overheat-errors-and-random-gain-spikes/31835)
**Author:** [@Kcowmusic](https://forums.allen-heath.com/u/Kcowmusic)\ **Replies:** 0\ **Last updated:** [21 April 2026 15:56 UTC](https://forums.allen-heath.com/t/overheat-errors-and-random-gain-spikes/31835 "2026-04-21T15:56:08Z")
Very busy gigging band, been using the CQ 18T for about four months five shows a week. Seem to be getting FX overheat and DAC errors more regularly and also have been experiencing random volume/gain spikes not to mention… --- ## [Unresponsive scene select button](https://forums.allen-heath.com/t/unresponsive-scene-select-button/31830)
**Author:** [@nightowls](https://forums.allen-heath.com/u/nightowls)\ **Replies:** 2\ **Last updated:** [21 April 2026 14:23 UTC](https://forums.allen-heath.com/t/unresponsive-scene-select-button/31830 "2026-04-21T14:23:55Z")
HI I’m new here so sorry if this is double up . has any one noticed when you select scene the buttons do nothing , i think it used to have a pop up screen to ask if you wanted to go ahead , now that screen is gone and… --- ## [No sound from Main L & R in multi-track playback](https://forums.allen-heath.com/t/no-sound-from-main-l-r-in-multi-track-playback/13968)
**Author:** [@sanichols59](https://forums.allen-heath.com/u/sanichols59)\ **Replies:** 11\ **Last updated:** [19 April 2026 11:18 UTC](https://forums.allen-heath.com/t/no-sound-from-main-l-r-in-multi-track-playback/13968 "2026-04-19T11:18:36Z")
I’m able to play back individual multi-track recordings since the Config/Input page allows the choice between analog and digital source. However, when I arm the tracks 23&24, I can’t get any sound from them. When I pla… --- ## [CQ20B Gain settings not saving properly](https://forums.allen-heath.com/t/cq20b-gain-settings-not-saving-properly/14331)
**Author:** [@garetshere](https://forums.allen-heath.com/u/garetshere)\ **Replies:** 1\ **Last updated:** [16 April 2026 00:59 UTC](https://forums.allen-heath.com/t/cq20b-gain-settings-not-saving-properly/14331 "2026-04-16T00:59:51Z")
I’ve experienced this a few times now. It seems to happen most in the following scenario: I open a saved scene, I multitrack rehearsal on an SD card, switch all inputs to SD card to make mix adjustments. then here is whe… --- ## [Controlling CQ 18T with Midi CC - Ableton](https://forums.allen-heath.com/t/controlling-cq-18t-with-midi-cc-ableton/31662)
**Author:** [@Brian\_Steels](https://forums.allen-heath.com/u/Brian_Steels)\ **Replies:** 4\ **Last updated:** [5 April 2026 17:35 UTC](https://forums.allen-heath.com/t/controlling-cq-18t-with-midi-cc-ableton/31662 "2026-04-05T17:35:19Z")
Hey There! I recently got a CQ18T to use as my bands live mixer. While I’ve been hitting up against the walls of the limitations (I’d LOVE if i could decide if individual channels send out pre or post fader, this all or… --- ## [New from qsc to A&H CQ20b](https://forums.allen-heath.com/t/new-from-qsc-to-a-h-cq20b/31660)
**Author:** [@Gabfaz1](https://forums.allen-heath.com/u/Gabfaz1)\ **Replies:** 0\ **Last updated:** [3 April 2026 22:15 UTC](https://forums.allen-heath.com/t/new-from-qsc-to-a-h-cq20b/31660 "2026-04-03T22:15:33Z")
Hello, I replaced my QSC TouchMix 16 with a CQ20B, and I’m having several difficulties. I hope you can help me resolve them: 1. With the QSC, I recorded in multitrack, and if something went wrong, I would play back the … --- ## [My CQ18T is possessed. FBA has a mind of its own. Any ideas?](https://forums.allen-heath.com/t/my-cq18t-is-possessed-fba-has-a-mind-of-its-own-any-ideas/29415)
**Author:** [@Guitarman](https://forums.allen-heath.com/u/Guitarman)\ **Replies:** 24\ **Last updated:** [2 April 2026 18:57 UTC](https://forums.allen-heath.com/t/my-cq18t-is-possessed-fba-has-a-mind-of-its-own-any-ideas/29415 "2026-04-02T18:57:39Z")
::EDIT 2:: It seems I did not find the source of the problem. See the next post for details and a screenshot. ::EDIT:: I believe I found the source of the problem. When using both the iPad CQ Mixpad app and the consol… --- ## [CQ12 - no analogue output at all](https://forums.allen-heath.com/t/cq12-no-analogue-output-at-all/31617)
**Author:** [@Stuart91](https://forums.allen-heath.com/u/Stuart91)\ **Replies:** 6\ **Last updated:** [1 April 2026 09:41 UTC](https://forums.allen-heath.com/t/cq12-no-analogue-output-at-all/31617 "2026-04-01T09:41:10Z")
I’ve got a a CQ12 which has given stellar service over the last year or so. At the last show, there was no analogue output from anywhere. (Either main XLRs, aux jacks, etc.) Meters are showing healthy levels so I suspec… --- ## [Problém s nastavením zeslabování hudby když se mluví do mikrofonu / Problem with setting the music to fade out when speaking into the microphone](https://forums.allen-heath.com/t/problem-s-nastavenim-zeslabovani-hudby-kdyz-se-mluvi-do-mikrofonu-problem-with-setting-the-music-to-fade-out-when-speaking-into-the-microphone/31535)
**Author:** [@Jaroslav\_Vacek](https://forums.allen-heath.com/u/Jaroslav_Vacek)\ **Replies:** 2\ **Last updated:** [25 March 2026 10:13 UTC](https://forums.allen-heath.com/t/problem-s-nastavenim-zeslabovani-hudby-kdyz-se-mluvi-do-mikrofonu-problem-with-setting-the-music-to-fade-out-when-speaking-into-the-microphone/31535 "2026-03-25T10:13:43Z")
Dobrý den mám problém s nastavením zeslabování hudby když začnu mluvit do mikrofonu. Hudbu mam zapojenou do linku 13/14 jako stereo link funkce AMM mi neumožní to nastavit. AMM jde pouze nastavit jen na jednotlivý odkaz.… --- ## [Eq matrix Mtx1 help please](https://forums.allen-heath.com/t/eq-matrix-mtx1-help-please/31560)
**Author:** [@KRTW](https://forums.allen-heath.com/u/KRTW)\ **Replies:** 1\ **Last updated:** [25 March 2026 00:51 UTC](https://forums.allen-heath.com/t/eq-matrix-mtx1-help-please/31560 "2026-03-25T00:51:17Z")
Hey folks. I did a search on this and found nothing. Just getting started on my new Qu-5D. What I have is Mtx 1/2 monoed. using Mtx1 output to Alt A - want to use this as a subs output so I don’t use up an aux send. Is t… --- ## [Støy ut fra CQ18T inn i høytaler Bose L1 pro32 sub2](https://forums.allen-heath.com/t/stoy-ut-fra-cq18t-inn-i-hoytaler-bose-l1-pro32-sub2/31492)
**Author:** [@Edgarjh](https://forums.allen-heath.com/u/Edgarjh)\ **Replies:** 0\ **Last updated:** [16 March 2026 13:52 UTC](https://forums.allen-heath.com/t/stoy-ut-fra-cq18t-inn-i-hoytaler-bose-l1-pro32-sub2/31492 "2026-03-16T13:52:20Z")
Har nylig kjøpt CQ18T å skal koble denn --- ## [USB streaming stops after a period of time - MAC](https://forums.allen-heath.com/t/usb-streaming-stops-after-a-period-of-time-mac/14485)
**Author:** [@ojm76](https://forums.allen-heath.com/u/ojm76)\ **Replies:** 53\ **Last updated:** [13 March 2026 06:04 UTC](https://forums.allen-heath.com/t/usb-streaming-stops-after-a-period-of-time-mac/14485 "2026-03-13T06:04:42Z")
Hi all. I just received a CQ-12T and everything is working like it should except for the USB stream from my MAC. It works for a period of time and then stops. It doesn’t matter whether the mixer is in stereo/multi stream… --- ## [Stereo linking and unlinking - possible bug?](https://forums.allen-heath.com/t/stereo-linking-and-unlinking-possible-bug/26543)
**Author:** [@dannyatkinsonmusic](https://forums.allen-heath.com/u/dannyatkinsonmusic)\ **Replies:** 5\ **Last updated:** [11 March 2026 02:48 UTC](https://forums.allen-heath.com/t/stereo-linking-and-unlinking-possible-bug/26543 "2026-03-11T02:48:25Z")
I switch between a few different scenes through the week which have different output links engaged. Lets say scene 1 has all mono outputs Scene 2 has stereo linked on all (1+2 / 3+4 / 5+6) So when I recall scene 1 aft… --- ## [CQ20B not shown in CQ4YOU](https://forums.allen-heath.com/t/cq20b-not-shown-in-cq4you/25513)
**Author:** [@fritz-roeder](https://forums.allen-heath.com/u/fritz-roeder)\ **Replies:** 4\ **Last updated:** [6 March 2026 13:39 UTC](https://forums.allen-heath.com/t/cq20b-not-shown-in-cq4you/25513 "2026-03-06T13:39:39Z")
i installed a new CQ20B in our rehearsal room. Nearly everything went perfect, but one band member couldn’t see the mixer in the iPhone app (v1.2). Mixer is in AP mode and wlan works fine. CQ4YOU only shows Demo. Other w… --- ## [CQ-18T Input 8 XLR cuts in and out when moved](https://forums.allen-heath.com/t/cq-18t-input-8-xlr-cuts-in-and-out-when-moved/31417)
**Author:** [@dhendart](https://forums.allen-heath.com/u/dhendart)\ **Replies:** 7\ **Last updated:** [6 March 2026 03:02 UTC](https://forums.allen-heath.com/t/cq-18t-input-8-xlr-cuts-in-and-out-when-moved/31417 "2026-03-06T03:02:40Z")
Hi everyone, I’m having an issue with my CQ-18T. Input channel 8 has become unreliable. When an XLR cable is plugged in, the signal cuts in and out if the connector is slightly moved or wiggled. Even very light contact … --- ## [CQ20b IEM - Post fader to copy master, without CLICK track](https://forums.allen-heath.com/t/cq20b-iem-post-fader-to-copy-master-without-click-track/31419)
**Author:** [@Rikardojsf](https://forums.allen-heath.com/u/Rikardojsf)\ **Replies:** 0\ **Last updated:** [5 March 2026 11:09 UTC](https://forums.allen-heath.com/t/cq20b-iem-post-fader-to-copy-master-without-click-track/31419 "2026-03-05T11:09:04Z")
Guys, I’m new to CQ platform, but, coming from a ui24r and a touchmi16, I can’t believe that cq is so limited. I Love the sound, but, how can I have as a musician who makes the master mix from stage, have a IEM that copi… --- ## [CQ18t Main outputs lost signal, a short while](https://forums.allen-heath.com/t/cq18t-main-outputs-lost-signal-a-short-while/31392)
**Author:** [@DirkT](https://forums.allen-heath.com/u/DirkT)\ **Replies:** 3\ **Last updated:** [3 March 2026 19:38 UTC](https://forums.allen-heath.com/t/cq18t-main-outputs-lost-signal-a-short-while/31392 "2026-03-03T19:38:45Z")
During a live session, the Main (L+R) outputs of my CQ18t suddenly lost signal. After about a minute it came back. All other outputs including USB kept working. Main faders were at 0 position, no mute was activated. Do… [Previous page](https://forums.allen-heath.com/c/cq/cq-troubleshooting/38.md) [Next page](https://forums.allen-heath.com/c/cq/cq-troubleshooting/38.md?page=2)