# dLive Troubleshooting **URL:** https://forums.allen-heath.com/c/dlive/dlive-troubleshooting/35.md [Latest](https://forums.allen-heath.com/latest.md) · [Categories](https://forums.allen-heath.com/categories.md) · [Tags](https://forums.allen-heath.com/tags.md) --- ## [Accidentally pressed Go on scene on Dlive C3500](https://forums.allen-heath.com/t/accidentally-pressed-go-on-scene-on-dlive-c3500/33212)
**Author:** [@Nahor08](https://forums.allen-heath.com/u/Nahor08)\ **Replies:** 1\ **Last updated:** [23 October 2026 12:34 UTC](https://forums.allen-heath.com/t/accidentally-pressed-go-on-scene-on-dlive-c3500/33212 "2026-10-23T12:34:22Z")
Hi I accidentally pressed “Go” bottom on Dlive C3500 twice, and I pressed Prev bottom. However, nothing happens to the original scene. it changes all the the scene or over write the previous scene. How do i go back to t… --- ## [QLab to dLive Director (plus MIDI Controller issues)](https://forums.allen-heath.com/t/qlab-to-dlive-director-plus-midi-controller-issues/32986)
**Author:** [@schanco](https://forums.allen-heath.com/u/schanco)\ **Replies:** 18\ **Last updated:** [17 October 2026 02:11 UTC](https://forums.allen-heath.com/t/qlab-to-dlive-director-plus-midi-controller-issues/32986 "2026-10-17T02:11:34Z")
I used to be able to send MIDI messages from my QLab to our MixRack DM64 via the Allen and Heath MIDI Controller (mostly as “go to this scene #”) For some reason the MIDI Controller just stopped being able to connect ev… --- ## [dLive Director freezing up](https://forums.allen-heath.com/t/dlive-director-freezing-up/32541)
**Author:** [@DavidD](https://forums.allen-heath.com/u/DavidD)\ **Replies:** 3\ **Last updated:** [22 September 2026 21:27 UTC](https://forums.allen-heath.com/t/dlive-director-freezing-up/32541 "2026-09-22T21:27:42Z")
Anyone regularly use A&H dLive 2.12 without a hardware control surface only a windows touchscreen laptop and Director? I’m having issues with the dLive I purchased. I’ve been sending in PC and dLive logs and it seems A&H… --- ## [How to upgrade FW on Dante V3 cards to v1.0.4](https://forums.allen-heath.com/t/how-to-upgrade-fw-on-dante-v3-cards-to-v1-0-4/32961)
**Author:** [@ddff\_lv](https://forums.allen-heath.com/u/ddff_lv)\ **Replies:** 2\ **Last updated:** [18 September 2026 08:30 UTC](https://forums.allen-heath.com/t/how-to-upgrade-fw-on-dante-v3-cards-to-v1-0-4/32961 "2026-09-18T08:30:00Z")
Hello! How do I upload the FW to the card? The .zip file is not accepted (and that makes sense), but in the .zip I don’t see any .d64 file as it was for v1.0.3 --- ## [Surface selected scene follows external recalls (scene options)](https://forums.allen-heath.com/t/surface-selected-scene-follows-external-recalls-scene-options/32930)
**Author:** [@grahamtobias](https://forums.allen-heath.com/u/grahamtobias)\ **Replies:** 2\ **Last updated:** [14 September 2026 07:36 UTC](https://forums.allen-heath.com/t/surface-selected-scene-follows-external-recalls-scene-options/32930 "2026-09-14T07:36:00Z")
Is this feature supposed to select a scene that is recalled via midi? If so I don’t think I’ve ever seen it function properly. Has anyone had better luck? --- ## [Waves 3 card issue](https://forums.allen-heath.com/t/waves-3-card-issue/7082)
**Author:** [@austinl](https://forums.allen-heath.com/u/austinl)\ **Replies:** 22\ **Last updated:** [4 September 2026 16:27 UTC](https://forums.allen-heath.com/t/waves-3-card-issue/7082 "2026-09-04T16:27:19Z")
Hey everybody, I have been attempting for about 2 weeks to get a soundgrid network up and running. I have a dlive c3500, a waves server, a Waves 3 card, and a cdm64 mix rack. Ive followed the manuals step by step, attem… --- ## [Trying to get group processing on channels while still being able to pan them individually](https://forums.allen-heath.com/t/trying-to-get-group-processing-on-channels-while-still-being-able-to-pan-them-individually/32756)
**Author:** [@Holdendiskin](https://forums.allen-heath.com/u/Holdendiskin)\ **Replies:** 6\ **Last updated:** [20 August 2026 17:50 UTC](https://forums.allen-heath.com/t/trying-to-get-group-processing-on-channels-while-still-being-able-to-pan-them-individually/32756 "2026-08-20T17:50:19Z")
I’m working with a 4.1 surround sound system and I want to be able to ring out my lav mics in the main PA whilst not affecting any music or sfx that comes through. I have tried stereo groups but they don’t allow me to i… --- ## [How to run a DT168 off a DM32 (Or another way)](https://forums.allen-heath.com/t/how-to-run-a-dt168-off-a-dm32-or-another-way/32712)
**Author:** [@barrow1](https://forums.allen-heath.com/u/barrow1)\ **Replies:** 2\ **Last updated:** [14 August 2026 17:04 UTC](https://forums.allen-heath.com/t/how-to-run-a-dt168-off-a-dm32-or-another-way/32712 "2026-08-14T17:04:52Z")
Hi All, Question to see if this is possible. I have a dLive C2500 linked to a DM32 mixrack with a Dante 128x128 card installed on the rack. I have a DT168 Expander, which was also included with the system, and I’m wond… --- ## [C1500 SIP PAFL Selection](https://forums.allen-heath.com/t/c1500-sip-pafl-selection/32629)
**Author:** [@Humbelaudio](https://forums.allen-heath.com/u/Humbelaudio)\ **Replies:** 0\ **Last updated:** [2 August 2026 14:35 UTC](https://forums.allen-heath.com/t/c1500-sip-pafl-selection/32629 "2026-08-02T14:35:48Z")
I‘m using a C1500 Surface. Whenever I have multiple PAFL busses configured (for example when starting on the MultiSurface Template), I cant switch PAFL‘s in the SIP section. I can touch the little field for the PAFL sele… --- ## [C3500 No LED meters](https://forums.allen-heath.com/t/c3500-no-led-meters/32599)
**Author:** [@barrym](https://forums.allen-heath.com/u/barrym)\ **Replies:** 5\ **Last updated:** [28 July 2026 02:03 UTC](https://forums.allen-heath.com/t/c3500-no-led-meters/32599 "2026-07-28T02:03:32Z")
C3500 w/DM0 passes audio but none of the meters are showing level, including the LCR output meters. Any advice is greatly appreciated; big conference happening this week! --- ## ['Surface Selected Scene Follows External Recalls' Behaviour](https://forums.allen-heath.com/t/surface-selected-scene-follows-external-recalls-behaviour/32535)
**Author:** [@s2741940](https://forums.allen-heath.com/u/s2741940)\ **Replies:** 0\ **Last updated:** [17 July 2026 05:21 UTC](https://forums.allen-heath.com/t/surface-selected-scene-follows-external-recalls-behaviour/32535 "2026-07-17T05:21:14Z")
I’m not sure how the ‘Surface Selected Scene Follows External Recalls’ setting is supposed to work. Regardless of if I have this button engaged or not, neither the green nor yellow scene selection indicators move when a … --- ## [MIDI Recall of Bookmark Actions Not Working](https://forums.allen-heath.com/t/midi-recall-of-bookmark-actions-not-working/32534)
**Author:** [@s2741940](https://forums.allen-heath.com/u/s2741940)\ **Replies:** 0\ **Last updated:** [17 July 2026 05:16 UTC](https://forums.allen-heath.com/t/midi-recall-of-bookmark-actions-not-working/32534 "2026-07-17T05:16:31Z")
If I create a bookmark action, it will navigate to the desired bookmark via the ‘recall’ button on the console, but will not respond to MIDI trigger. I can verify the MIDI trigger works on the same action, because other … --- ## [Bug that crashes the system](https://forums.allen-heath.com/t/bug-that-crashes-the-system/32460)
**Author:** [@torsteinlunde](https://forums.allen-heath.com/u/torsteinlunde)\ **Replies:** 0\ **Last updated:** [7 July 2026 10:15 UTC](https://forums.allen-heath.com/t/bug-that-crashes-the-system/32460 "2026-07-07T10:15:24Z")
If you have a Action that disables inserts on separated MAIN LR faders, then you link MAIN LR, if you then try to run that action the system craches. Not sure if it is the same for regular channels, but this is a bug no… --- ## [CDM64 won't receive or send audio, network port won't work](https://forums.allen-heath.com/t/cdm64-wont-receive-or-send-audio-network-port-wont-work/32394)
**Author:** [@Iamgabrielawren](https://forums.allen-heath.com/u/Iamgabrielawren)\ **Replies:** 8\ **Last updated:** [1 July 2026 14:35 UTC](https://forums.allen-heath.com/t/cdm64-wont-receive-or-send-audio-network-port-wont-work/32394 "2026-07-01T14:35:11Z")
I need some help with my Dlive C3500 and CDM64. The C3500 could not detect the CDM64 which we bypassed it and switched to the Just CDM64 we turned the mixrack on a few hours ago the mixrack was not detecting audio neithe… --- ## [Have a problem with Autotune](https://forums.allen-heath.com/t/have-a-problem-with-autotune/32165)
**Author:** [@Robertas\_Boimas](https://forums.allen-heath.com/u/Robertas_Boimas)\ **Replies:** 5\ **Last updated:** [28 June 2026 09:47 UTC](https://forums.allen-heath.com/t/have-a-problem-with-autotune/32165 "2026-06-28T09:47:15Z")
I am trying to adopt Soft Autotune for my shows, and the main problem with it is that compared to traditional Autotune algorithms this one lets you sing the wrong note (i do not need Gridder efex) if high notes are some … --- ## [MIDI control of external devices from Dlive surface](https://forums.allen-heath.com/t/midi-control-of-external-devices-from-dlive-surface/32129)
**Author:** [@Andy303](https://forums.allen-heath.com/u/Andy303)\ **Replies:** 7\ **Last updated:** [2 June 2026 15:45 UTC](https://forums.allen-heath.com/t/midi-control-of-external-devices-from-dlive-surface/32129 "2026-06-02T15:45:54Z")
Hi. Trying to send custom midi commands from Dlive to Qlab to trigger backing tracks and sfx for theater shows. This works fine, using specific midi CC/Note on commands to trigger specific cues in Qlab. The problem is Ql… --- ## [Channel Safe Unusual Behavior](https://forums.allen-heath.com/t/channel-safe-unusual-behavior/31927)
**Author:** [@billintn](https://forums.allen-heath.com/u/billintn)\ **Replies:** 0\ **Last updated:** [30 April 2026 13:28 UTC](https://forums.allen-heath.com/t/channel-safe-unusual-behavior/31927 "2026-04-30T13:28:52Z")
Running 2.11 currently… Last night I made a couple input channels safe and then a Matrix output safe. When I went back to unsafe one of the input channels it ‘unsafed’ every channel that had been made safe? Is this a … --- ## [Cue List Scene drag causes crash](https://forums.allen-heath.com/t/cue-list-scene-drag-causes-crash/31730)
**Author:** [@duplobaustein](https://forums.allen-heath.com/u/duplobaustein)\ **Replies:** 1\ **Last updated:** [30 April 2026 09:37 UTC](https://forums.allen-heath.com/t/cue-list-scene-drag-causes-crash/31730 "2026-04-30T09:37:03Z")
Yesterday, when dragging a Spacer from a cue list on the right to a new cue list on the left in the cue list editor, I could reproduce a semi crash. Black Screen for 10 seconds and then coming back to the cue list editor… --- ## [Effects Rack malfunction](https://forums.allen-heath.com/t/effects-rack-malfunction/16233)
**Author:** [@windsock](https://forums.allen-heath.com/u/windsock)\ **Replies:** 1\ **Last updated:** [26 April 2026 16:07 UTC](https://forums.allen-heath.com/t/effects-rack-malfunction/16233 "2026-04-26T16:07:28Z")
Hi all, we had a very strange situation happen with our Dlive firmware 2.00 (without the ultraFX installed). randomly we started hearing a high pitched “feedback” sound, and realized it was coming from the delay return. … --- ## [Midi Control disappeared](https://forums.allen-heath.com/t/midi-control-disappeared/31509)
**Author:** [@Mih](https://forums.allen-heath.com/u/Mih)\ **Replies:** 3\ **Last updated:** [25 April 2026 19:01 UTC](https://forums.allen-heath.com/t/midi-control-disappeared/31509 "2026-04-25T19:01:42Z")
Hello. I have some weird problem. I use Win11 Dell laptop to record/play virtual soundcheck through DVS with Harrison LiveTrax- which works fine, except for MIDI Control over IP. It just disappeared from MIDI devices. It… --- ## [Stereo imaging issue](https://forums.allen-heath.com/t/stereo-imaging-issue/31738)
**Author:** [@TrentDugger](https://forums.allen-heath.com/u/TrentDugger)\ **Replies:** 9\ **Last updated:** [16 April 2026 23:35 UTC](https://forums.allen-heath.com/t/stereo-imaging-issue/31738 "2026-04-16T23:35:52Z")
We have a LRL setup in our auditorium for the PA. On my stereo input channel for the IPad that we use for playback music, I get some strange panning and canceling behavior. if I leave it in LR configuration the top end … --- ## [Channels still coming through IEMS with faders down on Aux Sends](https://forums.allen-heath.com/t/channels-still-coming-through-iems-with-faders-down-on-aux-sends/31753)
**Author:** [@TrentDugger](https://forums.allen-heath.com/u/TrentDugger)\ **Replies:** 5\ **Last updated:** [14 April 2026 00:58 UTC](https://forums.allen-heath.com/t/channels-still-coming-through-iems-with-faders-down-on-aux-sends/31753 "2026-04-14T00:58:43Z")
Forgive me if this has been covered before but I am having an issues with our stereo IEM setups. All of my sends are set to Pre Fader and none of my inputs are double patched. I am still getting a decent amount of sign… --- ## [Action Level adjust not accurate](https://forums.allen-heath.com/t/action-level-adjust-not-accurate/31690)
**Author:** [@erikanderson](https://forums.allen-heath.com/u/erikanderson)\ **Replies:** 1\ **Last updated:** [13 April 2026 18:09 UTC](https://forums.allen-heath.com/t/action-level-adjust-not-accurate/31690 "2026-04-13T18:09:01Z")
Hey All, I’ve programmed an action to adjust the send level of my singer in the Wedges and Fills depending on what he does with the mic. The actions are Input -4.0 db in those mixes and input +4.0db in those mixes. … --- ## [DLive Main LR not receiving signal from inputs](https://forums.allen-heath.com/t/dlive-main-lr-not-receiving-signal-from-inputs/31576)
**Author:** [@TrentDugger](https://forums.allen-heath.com/u/TrentDugger)\ **Replies:** 8\ **Last updated:** [9 April 2026 22:45 UTC](https://forums.allen-heath.com/t/dlive-main-lr-not-receiving-signal-from-inputs/31576 "2026-04-09T22:45:14Z")
I installed a C3500 surface along with a CDM48 Mix Rack around three weeks ago •. The first few weeks were great but the Main LR bus has suddenly stopping received any signal at all from the inputs or groups. All of th… --- ## [DX168 disconnects from MixRack after 20 minutes](https://forums.allen-heath.com/t/dx168-disconnects-from-mixrack-after-20-minutes/31711)
**Author:** [@petermcauley](https://forums.allen-heath.com/u/petermcauley)\ **Replies:** 3\ **Last updated:** [8 April 2026 18:06 UTC](https://forums.allen-heath.com/t/dx168-disconnects-from-mixrack-after-20-minutes/31711 "2026-04-08T18:06:07Z")
One of our DX168 has developed a problem, just wondering if anyone in the community has seen this behaviour before. It’s lived in a remote rack for 4 years, connected to the same I/O and never gets moved, so has a very … --- ## [Main LR Metering](https://forums.allen-heath.com/t/main-lr-metering/31688)
**Author:** [@TrentDugger](https://forums.allen-heath.com/u/TrentDugger)\ **Replies:** 4\ **Last updated:** [7 April 2026 19:55 UTC](https://forums.allen-heath.com/t/main-lr-metering/31688 "2026-04-07T19:55:31Z")
I have a question about the LR metering on Dlive. I’m running about 40 input channels currently. When setting gain, I PFL’d every channel and set the gain to hit around -3 on the meter for every channel. However, the Ma… --- ## [RF integration info not visible in Director](https://forums.allen-heath.com/t/rf-integration-info-not-visible-in-director/31678)
**Author:** [@electrohandyman](https://forums.allen-heath.com/u/electrohandyman)\ **Replies:** 0\ **Last updated:** [6 April 2026 02:28 UTC](https://forums.allen-heath.com/t/rf-integration-info-not-visible-in-director/31678 "2026-04-06T02:28:19Z")
So I noticed this week that I can see our Shure wireless RF integration info from the console just fine as to be expected, however when using Director on my Laptop, there is no status information shown on the laptop. I h… --- ## [Touch screens are slow to respond when selecting a channel after firmware update](https://forums.allen-heath.com/t/touch-screens-are-slow-to-respond-when-selecting-a-channel-after-firmware-update/31548)
**Author:** [@FWjknight](https://forums.allen-heath.com/u/FWjknight)\ **Replies:** 1\ **Last updated:** [23 March 2026 17:40 UTC](https://forums.allen-heath.com/t/touch-screens-are-slow-to-respond-when-selecting-a-channel-after-firmware-update/31548 "2026-03-23T17:40:08Z")
Running a dLive S7000 connected to DM64 via 2x RJ45 lines. Just updated to the 2.12 firmware last week and have noticed a significant delay when pressing select on a channel to when it populates on the touchscreens. The … --- ## [CDM32 Mixrack not booting after firmware update](https://forums.allen-heath.com/t/cdm32-mixrack-not-booting-after-firmware-update/13304)
**Author:** [@dmclean](https://forums.allen-heath.com/u/dmclean)\ **Replies:** 3\ **Last updated:** [21 March 2026 20:59 UTC](https://forums.allen-heath.com/t/cdm32-mixrack-not-booting-after-firmware-update/13304 "2026-03-21T20:59:31Z")
Hi, I recently attempted a firmware update to v1.97 via the surface and the Mixrack unit is no longer booting up. After completing the update and rebooting the surface the mix rack was still showing signs of life but th… --- ## [MixRack CDM48 - Failed to Program DSP FX FPGA Message](https://forums.allen-heath.com/t/mixrack-cdm48-failed-to-program-dsp-fx-fpga-message/31441)
**Author:** [@vijkan](https://forums.allen-heath.com/u/vijkan)\ **Replies:** 3\ **Last updated:** [21 March 2026 17:36 UTC](https://forums.allen-heath.com/t/mixrack-cdm48-failed-to-program-dsp-fx-fpga-message/31441 "2026-03-21T17:36:37Z")
I updated my MixRack without the surface , by using Dlive Director on Friday Night and then after the Successful update. Powered-Off the mixer. Saturday evening . I powered it on and Dlive Director kept giving me the a… [Next page](https://forums.allen-heath.com/c/dlive/dlive-troubleshooting/35.md?page=1)