# iLive Troubleshooting **URL:** https://forums.allen-heath.com/c/ilive/ilive-troubleshooting/40.md [Latest](https://forums.allen-heath.com/latest.md) · [Categories](https://forums.allen-heath.com/categories.md) · [Tags](https://forums.allen-heath.com/tags.md) --- ## [About the iLive Troubleshooting category](https://forums.allen-heath.com/t/about-the-ilive-troubleshooting-category/23200)
**Author:** [@system](https://forums.allen-heath.com/u/system)\ **Replies:** 0\ **Last updated:** [21 January 2025 13:05 UTC](https://forums.allen-heath.com/t/about-the-ilive-troubleshooting-category/23200 "2025-01-21T13:05:01Z")
--- ## [iLive Scribble Strip Repair](https://forums.allen-heath.com/t/ilive-scribble-strip-repair/32883)
**Author:** [@th3butcher](https://forums.allen-heath.com/u/th3butcher)\ **Replies:** 2\ **Last updated:** [13 October 2026 02:38 UTC](https://forums.allen-heath.com/t/ilive-scribble-strip-repair/32883 "2026-10-13T02:38:18Z")
Hey Everyone, in case you have pixels going bad on the scribble strips, you can easily repair the screens with a plastic tool and heat gun. Use 250c temp and heat the ribbon cable for maybe 10-15 seconds before using the… --- ## [T112. Can't get external screen to work. White Screen of death](https://forums.allen-heath.com/t/t112-cant-get-external-screen-to-work-white-screen-of-death/15724)
**Author:** [@jkasko7](https://forums.allen-heath.com/u/jkasko7)\ **Replies:** 26\ **Last updated:** [27 August 2026 13:15 UTC](https://forums.allen-heath.com/t/t112-cant-get-external-screen-to-work-white-screen-of-death/15724 "2026-08-27T13:15:17Z")
I had to replace the battery on my computer. My model had a holder you can pop the battery out and put in a new one. I restart the unit, but I just get the white screen. I am tried hooking up and external screen and I ge… --- ## [White Screen while Booting T112](https://forums.allen-heath.com/t/white-screen-while-booting-t112/32715)
**Author:** [@thalgut](https://forums.allen-heath.com/u/thalgut)\ **Replies:** 1\ **Last updated:** [27 August 2026 13:13 UTC](https://forums.allen-heath.com/t/white-screen-while-booting-t112/32715 "2026-08-27T13:13:46Z")
I have problems with my screen on the T112 (White Screen). I changed the battery of the screen (Fujitsu SBC), but still white screen. Could somebody please help me / our church? --- ## [iDR-32 healthcheck from PC (firmware, connection, settings)](https://forums.allen-heath.com/t/idr-32-healthcheck-from-pc-firmware-connection-settings/32429)
**Author:** [@abitrolly](https://forums.allen-heath.com/u/abitrolly)\ **Replies:** 14\ **Last updated:** [31 July 2026 17:40 UTC](https://forums.allen-heath.com/t/idr-32-healthcheck-from-pc-firmware-connection-settings/32429 "2026-07-31T17:40:09Z")
I’ve got this iDR-32 unit without surface. It responds to pings to 192.168.1.1 when connected to second Ethernet port as documented in the iDR guide https://www.allen-heath.com/content/uploads/2023/06/iDR-16-32-48-64… --- ## [Board battery replacement T112 and IDR48](https://forums.allen-heath.com/t/board-battery-replacement-t112-and-idr48/13431)
**Author:** [@sparkymarkyracing](https://forums.allen-heath.com/u/sparkymarkyracing)\ **Replies:** 2\ **Last updated:** [9 July 2026 16:51 UTC](https://forums.allen-heath.com/t/board-battery-replacement-t112-and-idr48/13431 "2026-07-09T16:51:22Z")
Can anyone tell me regarding the battery on the board in the T112 and the one in the IDR48, these are rechargeable, do they need replacement and is there a procedure, just completed the battery change on the SBC, What d… --- ## [IDR-48 boot failure](https://forums.allen-heath.com/t/idr-48-boot-failure/8868)
**Author:** [@juno53](https://forums.allen-heath.com/u/juno53)\ **Replies:** 28\ **Last updated:** [23 April 2026 17:51 UTC](https://forums.allen-heath.com/t/idr-48-boot-failure/8868 "2026-04-23T17:51:39Z")
I have an IDR-48 connected to an i Live T112 It is coming up Mix rack boot failure I have read that this is a common problem with the power supply on the DSP board Does anyone have the information available to repair … --- ## [iLive SBC info 2023](https://forums.allen-heath.com/t/ilive-sbc-info-2023/13102)
**Author:** [@deafsoundguy](https://forums.allen-heath.com/u/deafsoundguy)\ **Replies:** 19\ **Last updated:** [4 February 2026 18:25 UTC](https://forums.allen-heath.com/t/ilive-sbc-info-2023/13102 "2026-02-04T18:25:58Z")
Hey all, I came to this forum looking for info about my failing or failed iLives. I put in a lot of time. I just got some excellent support from A&H Uk and especially A&H support here in the US. I have learned so much. I… --- ## [iLive T112 System Image](https://forums.allen-heath.com/t/ilive-t112-system-image/11070)
**Author:** [@bereana](https://forums.allen-heath.com/u/bereana)\ **Replies:** 4\ **Last updated:** [12 January 2026 21:28 UTC](https://forums.allen-heath.com/t/ilive-t112-system-image/11070 "2026-01-12T21:28:34Z")
Hello people. I have a iLive T112 console and the system was corrupted, the disk stopped to work. I opened it and found a CF card. I tried to restore the system, but some drivers, like the video driver and touchscreen i… --- ## [iDR48 not recalling settings on Powercycle](https://forums.allen-heath.com/t/idr48-not-recalling-settings-on-powercycle/10220)
**Author:** [@pmt257](https://forums.allen-heath.com/u/pmt257)\ **Replies:** 7\ **Last updated:** [9 September 2025 19:21 UTC](https://forums.allen-heath.com/t/idr48-not-recalling-settings-on-powercycle/10220 "2025-09-09T19:21:22Z")
Greetings, I have an iDR48 that doesn’t recall last settings on power cycle. The console buss/input structure is the same, but all settings and fx racks are defaulted. If I recall the show, all settings are there. Thi… --- ## [T112 Touchscreen SBC Failure](https://forums.allen-heath.com/t/t112-touchscreen-sbc-failure/6947)
**Author:** [@dymondaudio](https://forums.allen-heath.com/u/dymondaudio)\ **Replies:** 14\ **Last updated:** [8 September 2025 23:51 UTC](https://forums.allen-heath.com/t/t112-touchscreen-sbc-failure/6947 "2025-09-08T23:51:54Z")
Hi All, I have a T112 that appears to have a failed touchscreen SBC as it is not powering up or showing any sign of life what so ever. The power connector has 24v present so it’s not that. Has anyone else experienced t… --- ## [iDR-8 Booterror, no boot, only display backlight, no text in display](https://forums.allen-heath.com/t/idr-8-booterror-no-boot-only-display-backlight-no-text-in-display/29393)
**Author:** [@lustimultimedia](https://forums.allen-heath.com/u/lustimultimedia)\ **Replies:** 0\ **Last updated:** [21 August 2025 19:11 UTC](https://forums.allen-heath.com/t/idr-8-booterror-no-boot-only-display-backlight-no-text-in-display/29393 "2025-08-21T19:11:54Z")
Hello everyone, I have a problem with an idr-8. The power switch can be pressed, the device tries to start, but does not boot up. The display becomes brighter, but no text appears. Nothing can be read on the display, on… --- ## [Ping of host (failed) 192.168.1.1](https://forums.allen-heath.com/t/ping-of-host-failed-192-168-1-1/29302)
**Author:** [@ceejaysound](https://forums.allen-heath.com/u/ceejaysound)\ **Replies:** 0\ **Last updated:** [17 August 2025 21:44 UTC](https://forums.allen-heath.com/t/ping-of-host-failed-192-168-1-1/29302 "2025-08-17T21:44:32Z")
Has anyone come across a situation where the mix rack was connected, functioning, and then about 45 minutes later the Ace connection just disconnects! I know it’s not surface related, because I can’t even connect my iPa… --- ## [idr48-T112 No Ace link](https://forums.allen-heath.com/t/idr48-t112-no-ace-link/29168)
**Author:** [@ceejaysound](https://forums.allen-heath.com/u/ceejaysound)\ **Replies:** 9\ **Last updated:** [12 August 2025 13:28 UTC](https://forums.allen-heath.com/t/idr48-t112-no-ace-link/29168 "2025-08-12T13:28:52Z")
Went through an improper shutdown from a generator at a show. No Ace lights now on either the mix rack or surface. During boot up on the mix rack, I use to hear two clicks after a power on, but now that does not happen… --- ## [Mix Rack Main Board is Off](https://forums.allen-heath.com/t/mix-rack-main-board-is-off/16323)
**Author:** [@iwanwms](https://forums.allen-heath.com/u/iwanwms)\ **Replies:** 4\ **Last updated:** [31 July 2025 17:12 UTC](https://forums.allen-heath.com/t/mix-rack-main-board-is-off/16323 "2025-07-31T17:12:39Z")
Hi I have an issue where the iDR Mix rack is connected, but the channles are all showing as if there is audio at peak. In the logs it is showing “Mix Rack Main Board is Off”. --- ## [iLive-T112 White Screen on Boot issue](https://forums.allen-heath.com/t/ilive-t112-white-screen-on-boot-issue/8251)
**Author:** [@revtim](https://forums.allen-heath.com/u/revtim)\ **Replies:** 16\ **Last updated:** [28 July 2025 08:03 UTC](https://forums.allen-heath.com/t/ilive-t112-white-screen-on-boot-issue/8251 "2025-07-28T08:03:36Z")
We are having the “white screen” issue when trying to turn on power to the iLive. I see that we should try replacing the cmos battery. QUESTION: How do we access/find the battery? Thanks! --- ## [IDR-8 factory reset defaults](https://forums.allen-heath.com/t/idr-8-factory-reset-defaults/28154)
**Author:** [@Redboat](https://forums.allen-heath.com/u/Redboat)\ **Replies:** 1\ **Last updated:** [8 July 2025 10:26 UTC](https://forums.allen-heath.com/t/idr-8-factory-reset-defaults/28154 "2025-07-08T10:26:45Z")
Hi All, I want to reset an iDR-8 that has been serviced ad we have no history of previous technician whereabouts and need to start fresh. I’ve had little experience with these. Just wondering if these are basically an… --- ## [T-80 channel lcd text unreadable](https://forums.allen-heath.com/t/t-80-channel-lcd-text-unreadable/14781)
**Author:** [@patrickpr1986](https://forums.allen-heath.com/u/patrickpr1986)\ **Replies:** 2\ **Last updated:** [6 July 2025 07:06 UTC](https://forums.allen-heath.com/t/t-80-channel-lcd-text-unreadable/14781 "2025-07-06T07:06:58Z")
Hi all, I revert to this forum with all it’s precious knowledge because I’m clueless about a weird problem I encounter. I’ve got an iLive T-80 Surface with a iDR-32 MixRack from a fellow sound guy to fix. I’ve searched … --- ## [iDR Battery- replacement process?](https://forums.allen-heath.com/t/idr-battery-replacement-process/24888)
**Author:** [@eschaefer](https://forums.allen-heath.com/u/eschaefer)\ **Replies:** 4\ **Last updated:** [3 July 2025 10:04 UTC](https://forums.allen-heath.com/t/idr-battery-replacement-process/24888 "2025-07-03T10:04:15Z")
We have 3 iLive racks, and I got the 2.4v batteries for them to do a pro-active replacement after seeing a little corrosion on one of the boards and hearing similar issues crop up with other folks around this lifespan of… --- ## [T112 screen doesn't power up - touch screen works](https://forums.allen-heath.com/t/t112-screen-doesnt-power-up-touch-screen-works/15719)
**Author:** [@rodthesoundguy](https://forums.allen-heath.com/u/rodthesoundguy)\ **Replies:** 1\ **Last updated:** [3 July 2025 09:46 UTC](https://forums.allen-heath.com/t/t112-screen-doesnt-power-up-touch-screen-works/15719 "2025-07-03T09:46:18Z")
I took apart my T112 to put a new rotary knob in. When I got it all put back together and powered it up, the screen didn’t come on at all. Not a white screen, just nothing. It worked perfectly before. I connected an ext… --- ## [T112/T80 battery change & white screen reset SIMPLIFIED!](https://forums.allen-heath.com/t/t112-t80-battery-change-white-screen-reset-simplified/15646)
**Author:** [@wowc](https://forums.allen-heath.com/u/wowc)\ **Replies:** 2\ **Last updated:** [3 July 2025 09:37 UTC](https://forums.allen-heath.com/t/t112-t80-battery-change-white-screen-reset-simplified/15646 "2025-07-03T09:37:53Z")
We’ve had an iLive system running at our church since \`09 and it’s been a remarkably solid and reliable system, aside from the pesky battery issue. When I first had to change it, I went ahead and installed an extended ba… --- ## [T112 Boot Failure](https://forums.allen-heath.com/t/t112-boot-failure/12723)
**Author:** [@jamfactory](https://forums.allen-heath.com/u/jamfactory)\ **Replies:** 24\ **Last updated:** [25 April 2025 10:27 UTC](https://forums.allen-heath.com/t/t112-boot-failure/12723 "2025-04-25T10:27:07Z")
Hey, HELP! T112, no prior issues. Been sitting unused for 4 months and now when booting up … Screen flashes normally at switch on then nothing. Blank black screen and no continuation of boot up. Nothing happens. No st… --- ## [T80 Screen blacked out Issue](https://forums.allen-heath.com/t/t80-screen-blacked-out-issue/26097)
**Author:** [@DGraham](https://forums.allen-heath.com/u/DGraham)\ **Replies:** 1\ **Last updated:** [10 April 2025 12:55 UTC](https://forums.allen-heath.com/t/t80-screen-blacked-out-issue/26097 "2025-04-10T12:55:35Z")
Hi all, I’m currently repairing an iLive t80 and not having much luck. The screen is totally blacked out and dead. No backlight or anything. I’ve tried a some commonly suggested solutions - The SBC (Advantech PCM 9362)… --- ## [T112 Fader and strips power](https://forums.allen-heath.com/t/t112-fader-and-strips-power/15657)
**Author:** [@coco7897](https://forums.allen-heath.com/u/coco7897)\ **Replies:** 5\ **Last updated:** [14 March 2025 16:15 UTC](https://forums.allen-heath.com/t/t112-fader-and-strips-power/15657 "2025-03-14T16:15:01Z")
Hi, I have a T112 that had not been used for a while. Had the the cmos battery problem and fixed that. Console boots normally with mixrack connected. Screen and touch works but I have no power on the faders and scribble… --- ## [IDR 48 Main Board AG7254\_5](https://forums.allen-heath.com/t/idr-48-main-board-ag7254-5/25030)
**Author:** [@ujang](https://forums.allen-heath.com/u/ujang)\ **Replies:** 3\ **Last updated:** [12 March 2025 22:23 UTC](https://forums.allen-heath.com/t/idr-48-main-board-ag7254-5/25030 "2025-03-12T22:23:05Z")
I have ah mix rack ah idr64 cannot login with ip, no neighbour. Audio input & output off What is problem? --- ## [Replacing iLive-R72 LCD displays and CMOS battery](https://forums.allen-heath.com/t/replacing-ilive-r72-lcd-displays-and-cmos-battery/11575)
**Author:** [@mitchell](https://forums.allen-heath.com/u/mitchell)\ **Replies:** 4\ **Last updated:** [12 March 2025 20:02 UTC](https://forums.allen-heath.com/t/replacing-ilive-r72-lcd-displays-and-cmos-battery/11575 "2025-03-12T20:02:35Z")
While I have previously replaced one of our iLive-R72 LCD modules, enough pixels failed on the other two that it was time to replace these as well. Reading the posts here (such as this and this) were very helpful and eve… --- ## [AH idr64 DSP Programing Failed/ Boot Error, What is problem. please help me?](https://forums.allen-heath.com/t/ah-idr64-dsp-programing-failed-boot-error-what-is-problem-please-help-me/25172)
**Author:** [@ujang](https://forums.allen-heath.com/u/ujang)\ **Replies:** 0\ **Last updated:** [12 March 2025 01:57 UTC](https://forums.allen-heath.com/t/ah-idr64-dsp-programing-failed-boot-error-what-is-problem-please-help-me/25172 "2025-03-12T01:57:14Z")
--- ## [Fujitsu D2963-S11 GS2 SBC](https://forums.allen-heath.com/t/fujitsu-d2963-s11-gs2-sbc/11148)
**Author:** [@dymondaudio](https://forums.allen-heath.com/u/dymondaudio)\ **Replies:** 10\ **Last updated:** [17 January 2025 19:48 UTC](https://forums.allen-heath.com/t/fujitsu-d2963-s11-gs2-sbc/11148 "2025-01-17T19:48:21Z")
I am trying to track down an SBC for one of my T80 consoles. The model is D2963-S11 GS-2 Can anyone help? --- ## [ACE connection](https://forums.allen-heath.com/t/ace-connection/15016)
**Author:** [@helmi](https://forums.allen-heath.com/u/helmi)\ **Replies:** 4\ **Last updated:** [23 November 2024 14:26 UTC](https://forums.allen-heath.com/t/ace-connection/15016 "2024-11-23T14:26:20Z")
Hai. Yesterday my surface working fine. But today when i power up, there’s no blinking light at ACE module. Connection cannot establish between surface and mix-rack --- ## [How to reflect another client's T112 surface setup in Editor](https://forums.allen-heath.com/t/how-to-reflect-another-clients-t112-surface-setup-in-editor/15964)
**Author:** [@klausrm](https://forums.allen-heath.com/u/klausrm)\ **Replies:** 1\ **Last updated:** [17 October 2024 10:51 UTC](https://forums.allen-heath.com/t/how-to-reflect-another-clients-t112-surface-setup-in-editor/15964 "2024-10-17T10:51:38Z")
I’d like to see exactly the same surface as on the T112 or another Editor connected… How to ? Thanks and best regards Klaus [Next page](https://forums.allen-heath.com/c/ilive/ilive-troubleshooting/40.md?page=1)