# ME Troubleshooting **URL:** https://forums.allen-heath.com/c/me/me-troubleshooting/33.md [Latest](https://forums.allen-heath.com/latest.md) · [Categories](https://forums.allen-heath.com/categories.md) · [Tags](https://forums.allen-heath.com/tags.md) --- ## [ME-1 doesn't remember last Preset](https://forums.allen-heath.com/t/me-1-doesnt-remember-last-preset/29945)
**Author:** [@leswilson](https://forums.allen-heath.com/u/leswilson)\ **Replies:** 18\ **Last updated:** [7 November 2026 10:24 UTC](https://forums.allen-heath.com/t/me-1-doesnt-remember-last-preset/29945 "2026-11-07T10:24:46Z")
I have six ME-1 units that are three years old. One of them does not come up with the last used preset. The user must Recall a saved preset every time. All the other units come up with the last used preset. Is there a f… --- ## [Trying to store Preset or Config to USB key](https://forums.allen-heath.com/t/trying-to-store-preset-or-config-to-usb-key/26377)
**Author:** [@Barnabas](https://forums.allen-heath.com/u/Barnabas)\ **Replies:** 2\ **Last updated:** [22 October 2026 11:43 UTC](https://forums.allen-heath.com/t/trying-to-store-preset-or-config-to-usb-key/26377 "2026-10-22T11:43:12Z")
There appears to be a lot of folks here having the same problem using a USB key to get the configuration of one ME to others. Can A&H please post a list of USB drives that work with ME? I have spent many hours today t… --- ## [Avantis, GX4816 and ME1's](https://forums.allen-heath.com/t/avantis-gx4816-and-me1s/10992)
**Author:** [@lambypoo](https://forums.allen-heath.com/u/lambypoo)\ **Replies:** 7\ **Last updated:** [15 October 2026 12:35 UTC](https://forums.allen-heath.com/t/avantis-gx4816-and-me1s/10992 "2026-10-15T12:35:23Z")
Hi, We have a set up of Avantis or an SQ5 going into a GX4816 and then from that feeding a POE hub and 6x ME1’s. On the GX unit we are getting an intermittent error light on the link light no matter what desk is used. O… --- ## [I am new user avantis mixer.How to setup me500 on avantis mixer & DT168 Stage box](https://forums.allen-heath.com/t/i-am-new-user-avantis-mixer-how-to-setup-me500-on-avantis-mixer-dt168-stage-box/30396)
**Author:** [@Nobel](https://forums.allen-heath.com/u/Nobel)\ **Replies:** 4\ **Last updated:** [30 September 2026 19:58 UTC](https://forums.allen-heath.com/t/i-am-new-user-avantis-mixer-how-to-setup-me500-on-avantis-mixer-dt168-stage-box/30396 "2026-09-30T19:58:58Z")
I am new user avantis mixer.How to setup me500 on avantis mixer & DT168 Stage box. how to patch it avantis mixer --- ## [ME1s rarely power up with desired button assignments](https://forums.allen-heath.com/t/me1s-rarely-power-up-with-desired-button-assignments/29528)
**Author:** [@crazzell53](https://forums.allen-heath.com/u/crazzell53)\ **Replies:** 4\ **Last updated:** [29 September 2026 16:01 UTC](https://forums.allen-heath.com/t/me1s-rarely-power-up-with-desired-button-assignments/29528 "2026-09-29T16:01:04Z")
We are a church running an SQ7 into an GX4816 into an ME-U, and then six ME1 personal mixers. The SQ7 is running V1.6, while the ME-1 mixers were already shipped with V1.17r61242. Our problem is that every time we come … --- ## [ME-1 no signal audio](https://forums.allen-heath.com/t/me-1-no-signal-audio/31597)
**Author:** [@Swoop68](https://forums.allen-heath.com/u/Swoop68)\ **Replies:** 2\ **Last updated:** [30 March 2026 13:11 UTC](https://forums.allen-heath.com/t/me-1-no-signal-audio/31597 "2026-03-30T13:11:12Z")
I have 3 me-1 connected through D snake. I can only get signal to one of them. All inputs are assigned on all 3 but can not get signal on 2 of them. Im using QU 32. Help --- ## [ME500 is getting signal but no output](https://forums.allen-heath.com/t/me500-is-getting-signal-but-no-output/31592)
**Author:** [@KBryson](https://forums.allen-heath.com/u/KBryson)\ **Replies:** 3\ **Last updated:** [30 March 2026 13:08 UTC](https://forums.allen-heath.com/t/me500-is-getting-signal-but-no-output/31592 "2026-03-30T13:08:02Z")
Just added a used ME500 with a DLive S5000 and MEU hub. It shows signal, but there’s no audio output. Headphones pop when pluggin in. We already use 2 ME-1’s and 2 ME500’s with no problem. We were given this used one th… --- ## [ME-U/ME-1 Audio is getting muted for several seconds](https://forums.allen-heath.com/t/me-u-me-1-audio-is-getting-muted-for-several-seconds/29699)
**Author:** [@niroh](https://forums.allen-heath.com/u/niroh)\ **Replies:** 8\ **Last updated:** [14 February 2026 08:00 UTC](https://forums.allen-heath.com/t/me-u-me-1-audio-is-getting-muted-for-several-seconds/29699 "2026-02-14T08:00:02Z")
Hello! I hope i can find answer here. we just got our new system SQ5, GX4816, ME-U and ME-1. everything was good but our band noticed that the audio going to the ME-1 is getting muted or lost for about 2-3 seconds or fo… --- ## [Channel names on ME-U with Dante](https://forums.allen-heath.com/t/channel-names-on-me-u-with-dante/31072)
**Author:** [@Andy\_Strebel](https://forums.allen-heath.com/u/Andy_Strebel)\ **Replies:** 2\ **Last updated:** [27 January 2026 09:04 UTC](https://forums.allen-heath.com/t/channel-names-on-me-u-with-dante/31072 "2026-01-27T09:04:42Z")
I have an ME-U with dante card and cannot get the channel names to populate off the SQ-7 or dante controller. The GUI is non accessible either to manually enter channel names due to IP address getting changed and cant f… --- ## [ME-1 and ME-U Drop Out](https://forums.allen-heath.com/t/me-1-and-me-u-drop-out/31032)
**Author:** [@Trevor](https://forums.allen-heath.com/u/Trevor)\ **Replies:** 7\ **Last updated:** [25 January 2026 00:54 UTC](https://forums.allen-heath.com/t/me-1-and-me-u-drop-out/31032 "2026-01-25T00:54:43Z")
Hi all, we have a Qu-24 desk and run that to a AR2412 rack and then run 7 ME-1’s from the ME-U POE rack. We’ve connected all 7 ME-1’s with individual Cat5E cables to the ME-U and a Cat 5E cable between the AR2412 and the… --- ## [No signal or sound on ME-1](https://forums.allen-heath.com/t/no-signal-or-sound-on-me-1/30980)
**Author:** [@Adam\_Juhasz](https://forums.allen-heath.com/u/Adam_Juhasz)\ **Replies:** 2\ **Last updated:** [17 January 2026 19:06 UTC](https://forums.allen-heath.com/t/no-signal-or-sound-on-me-1/30980 "2026-01-17T19:06:03Z")
Hello! We have the following setup: Avantis (latest firmware) → GX4816 → ME-U PoE Hub → ME 1 devices (latest firmware) On the ME-1 devices we see all input channel names and we can create groups, etc, but no signal on… --- ## [ME-1 Not updating firmware](https://forums.allen-heath.com/t/me-1-not-updating-firmware/29943)
**Author:** [@JoshNewHope](https://forums.allen-heath.com/u/JoshNewHope)\ **Replies:** 1\ **Last updated:** [14 October 2025 13:33 UTC](https://forums.allen-heath.com/t/me-1-not-updating-firmware/29943 "2025-10-14T13:33:35Z")
Hey all, I just got a used me-1 from a pal and it’s on version 1.10. I went to update the unit, when selecting the new firmware and confirming by hitting “ok” the unit restarts (rather quickly), but when checking the fi… --- ## [ME1 source names not syncing with Avantis](https://forums.allen-heath.com/t/me1-source-names-not-syncing-with-avantis/28870)
**Author:** [@SoundGuy1](https://forums.allen-heath.com/u/SoundGuy1)\ **Replies:** 2\ **Last updated:** [1 August 2025 12:56 UTC](https://forums.allen-heath.com/t/me1-source-names-not-syncing-with-avantis/28870 "2025-08-01T12:56:37Z")
Hello all. I’ve been having an issue with my ME1 system not syncing source name with the input names on the avantis console they’re connected to. All other functions appear to be working fine; signal is reaching the corr… --- ## [ME 1 losing connection](https://forums.allen-heath.com/t/me-1-losing-connection/25273)
**Author:** [@asstprodmgr](https://forums.allen-heath.com/u/asstprodmgr)\ **Replies:** 1\ **Last updated:** [27 July 2025 08:21 UTC](https://forums.allen-heath.com/t/me-1-losing-connection/25273 "2025-07-27T08:21:16Z")
We are using 6 ME-1s with our GLD console. We are having issues with the ME1s losing connection every so often. We change connector cables and it works again and then a few hours later it’ll go out. We switched the first… --- ## [SQ5 & ME-1 Connectivity Issues](https://forums.allen-heath.com/t/sq5-me-1-connectivity-issues/25485)
**Author:** [@pakrnut](https://forums.allen-heath.com/u/pakrnut)\ **Replies:** 2\ **Last updated:** [18 April 2025 16:52 UTC](https://forums.allen-heath.com/t/sq5-me-1-connectivity-issues/25485 "2025-04-18T16:52:42Z")
I have a SQ5 and recently added a ME-1 unit. While I get the channel names sent to the ME-1, I am having some issues: I am not getting any audio to the headset or the mono line out - even though I can see audio signal … --- ## [ME-1 Ethercon signal goes silent](https://forums.allen-heath.com/t/me-1-ethercon-signal-goes-silent/25244)
**Author:** [@barrym](https://forums.allen-heath.com/u/barrym)\ **Replies:** 1\ **Last updated:** [14 March 2025 12:36 UTC](https://forums.allen-heath.com/t/me-1-ethercon-signal-goes-silent/25244 "2025-03-14T12:36:34Z")
After a period of non-use, (but continuous connection) one of our home run Ethernet cables goes silent. The local mic on the ME-1 is still operative, but to reactivate the signals coming down the Ethercon cable, I must … --- ## [I can run 5 ME-500s, but not 6](https://forums.allen-heath.com/t/i-can-run-5-me-500s-but-not-6/16103)
**Author:** [@scolba](https://forums.allen-heath.com/u/scolba)\ **Replies:** 1\ **Last updated:** [3 January 2025 19:53 UTC](https://forums.allen-heath.com/t/i-can-run-5-me-500s-but-not-6/16103 "2025-01-03T19:53:04Z")
Hey folks, I have an odd issue I am hoping to get some help with. We have 6 ME-500s available for use, though commonly only use 5. The switch we are using to feed it is this one: When I have 5 personal mixers connected… --- ## [ME with QU-SB, Levels change with the input faders on the iPad](https://forums.allen-heath.com/t/me-with-qu-sb-levels-change-with-the-input-faders-on-the-ipad/14521)
**Author:** [@kenm](https://forums.allen-heath.com/u/kenm)\ **Replies:** 3\ **Last updated:** [22 December 2024 05:00 UTC](https://forums.allen-heath.com/t/me-with-qu-sb-levels-change-with-the-input-faders-on-the-ipad/14521 "2024-12-22T05:00:14Z")
I just connected an ME-1 to a QU-SB. The ME-1 receives all channels, but in addition to local control at the ME, they also change with the input faders on the iPad. When I adjust an input fader on the iPad, it changes on… --- ## [ME-500 USB Drive Format](https://forums.allen-heath.com/t/me-500-usb-drive-format/14877)
**Author:** [@bradm413](https://forums.allen-heath.com/u/bradm413)\ **Replies:** 3\ **Last updated:** [30 November 2024 01:18 UTC](https://forums.allen-heath.com/t/me-500-usb-drive-format/14877 "2024-11-30T01:18:41Z")
We have ME-500s at my church, and I’m trying to save my mix settings to a USB drive. The drive I’ve tried so far is a 2 GB sandisk drive. When I insert it, the USB icon on the ME-500 just flashes. As I understand it, thi… --- ## [Channel issue GLD-80 and ME-500](https://forums.allen-heath.com/t/channel-issue-gld-80-and-me-500/15388)
**Author:** [@rickcaudill](https://forums.allen-heath.com/u/rickcaudill)\ **Replies:** 2\ **Last updated:** [25 November 2024 17:57 UTC](https://forums.allen-heath.com/t/channel-issue-gld-80-and-me-500/15388 "2024-11-25T17:57:21Z")
GLD firmware V1.61 Rev 38134 I am looking for some assistance in troubleshooting a problem with my ME-500s. My GLD input 31 is selected as monitor channel 14, input 32 as channel 15. ME-500 button 14 plays input 32 and … --- ## [ME500 - some outputs not working on a scene](https://forums.allen-heath.com/t/me500-some-outputs-not-working-on-a-scene/16104)
**Author:** [@psmiller23](https://forums.allen-heath.com/u/psmiller23)\ **Replies:** 1\ **Last updated:** [15 November 2024 13:51 UTC](https://forums.allen-heath.com/t/me500-some-outputs-not-working-on-a-scene/16104 "2024-11-15T13:51:07Z")
We have the Avantis along with a number of ME500s. The issue I have is that outputs 14 and 15 cannot be selected on the ME500. That is to say the volume dots do not appear for those outputs like on outputs 1-13. Note: no… --- ## [ME-U Landing page not displaying properly](https://forums.allen-heath.com/t/me-u-landing-page-not-displaying-properly/14629)
**Author:** [@asplet](https://forums.allen-heath.com/u/asplet)\ **Replies:** 3\ **Last updated:** [15 October 2024 19:56 UTC](https://forums.allen-heath.com/t/me-u-landing-page-not-displaying-properly/14629 "2024-10-15T19:56:52Z")
Hi, I have been unable to get any data to show on the ME-U landing page. When the web page comes up, it is blank. Doesn’t show channels, setup info etc… I am connecting directly in the control network port on the fro… --- ## [ME-1 noise on line output](https://forums.allen-heath.com/t/me-1-noise-on-line-output/13740)
**Author:** [@lirum](https://forums.allen-heath.com/u/lirum)\ **Replies:** 1\ **Last updated:** [28 August 2024 01:37 UTC](https://forums.allen-heath.com/t/me-1-noise-on-line-output/13740 "2024-08-28T01:37:18Z")
We have a QU-PAC/ME-1 IEM rig for our band. Firmware up to date all units including the mixer. For wireless IEM we use Sennheiser XSW systems in stereo with a Venue RF antenna combiner and external antenna. ME-1’s are p… --- ## [how do i recover a lost scene](https://forums.allen-heath.com/t/how-do-i-recover-a-lost-scene/15413)
**Author:** [@costin](https://forums.allen-heath.com/u/costin)\ **Replies:** 2\ **Last updated:** [3 July 2024 13:05 UTC](https://forums.allen-heath.com/t/how-do-i-recover-a-lost-scene/15413 "2024-07-03T13:05:44Z")
Hi all! I used a scene that I had saved on position 3. I closed the mixer and the next day when I opened the mixer it was on the same scene, of course. I changed a setting in this scene and I wanted to save it. but alth… --- ## [Routing on SQ7 not matching ME-500 channels](https://forums.allen-heath.com/t/routing-on-sq7-not-matching-me-500-channels/15268)
**Author:** [@gutr2](https://forums.allen-heath.com/u/gutr2)\ **Replies:** 4\ **Last updated:** [14 June 2024 14:48 UTC](https://forums.allen-heath.com/t/routing-on-sq7-not-matching-me-500-channels/15268 "2024-06-14T14:48:01Z")
I have recently started doing sound at a venue where the channels on the ME-500 units do NOT match up with what’s on the I/O routing page for the ME’s. How could this be? I would appreciate some input and to know if it’… --- ## [Common Issue, but still need help - Popping on Several channels of ME](https://forums.allen-heath.com/t/common-issue-but-still-need-help-popping-on-several-channels-of-me/15259)
**Author:** [@scolba](https://forums.allen-heath.com/u/scolba)\ **Replies:** 3\ **Last updated:** [13 June 2024 17:18 UTC](https://forums.allen-heath.com/t/common-issue-but-still-need-help-popping-on-several-channels-of-me/15259 "2024-06-13T17:18:52Z")
Hey Folks, In the middle of an install. Things are going pretty well overall, the mains and 7 various delay speakers are all setup and eq’d, Dante network is going gangbusters, so now I’m onto Personal mixing. The iss… --- ## [ME1 and SQ 6](https://forums.allen-heath.com/t/me1-and-sq-6/15180)
**Author:** [@bigralphn](https://forums.allen-heath.com/u/bigralphn)\ **Replies:** 0\ **Last updated:** [2 June 2024 14:19 UTC](https://forums.allen-heath.com/t/me1-and-sq-6/15180 "2024-06-02T14:19:03Z")
For a long period of time all worked as it should. Suddenly a couple weeks ago something happened between the SQ and our ME1 stage monitors. If we set a mic on ch6 on the sq in the I/o settings it is bumped to 14 on the … --- ## [ME Stereo Channel Issue](https://forums.allen-heath.com/t/me-stereo-channel-issue/5762)
**Author:** [@jarronpaul](https://forums.allen-heath.com/u/jarronpaul)\ **Replies:** 7\ **Last updated:** [24 May 2024 16:14 UTC](https://forums.allen-heath.com/t/me-stereo-channel-issue/5762 "2024-05-24T16:14:40Z")
Hey guys, I have a weird issue. My system is DLive S7000/DM64. Driving ME system off the DM64. I set several channels to stereo linked (Keys, Tracks, etc). On my ME-1, instead of a single channel, it shows two of the sa… --- ## [ME-1 intermittent clicking / ticking noise](https://forums.allen-heath.com/t/me-1-intermittent-clicking-ticking-noise/12081)
**Author:** [@joj5541](https://forums.allen-heath.com/u/joj5541)\ **Replies:** 3\ **Last updated:** [18 April 2024 22:32 UTC](https://forums.allen-heath.com/t/me-1-intermittent-clicking-ticking-noise/12081 "2024-04-18T22:32:24Z")
At church we’re hearing an intermittent clicking or ticking sound in the stereo outs of all six of our ME-1s. Recording attached. Path as follows: SQ6 → S-Link to AR2412 → Pakedge SX-8P PoE switch (factory config) → fl… --- ## [ME-500 routing difficulties](https://forums.allen-heath.com/t/me-500-routing-difficulties/14973)
**Author:** [@dean](https://forums.allen-heath.com/u/dean)\ **Replies:** 1\ **Last updated:** [17 April 2024 03:05 UTC](https://forums.allen-heath.com/t/me-500-routing-difficulties/14973 "2024-04-17T03:05:06Z")
I am having trouble routing channels to my ME-500s using an SQ-5. If I assign an FX channel in the routing screen to the ME-500, my channel assignment shifts one channel earlier after the FX channel. This happens whethe… [Next page](https://forums.allen-heath.com/c/me/me-troubleshooting/33.md?page=1)