# SQ Troubleshooting **URL:** https://forums.allen-heath.com/c/sq/sq-troubleshooting/36.md [Latest](https://forums.allen-heath.com/latest.md) · [Categories](https://forums.allen-heath.com/categories.md) · [Tags](https://forums.allen-heath.com/tags.md) --- ## [Sudden volume increase, all faders, when crossing -10 dB](https://forums.allen-heath.com/t/sudden-volume-increase-all-faders-when-crossing-10-db/33151)
**Author:** [@mfsoa](https://forums.allen-heath.com/u/mfsoa)\ **Replies:** 6\ **Last updated:** [21 October 2026 11:11 UTC](https://forums.allen-heath.com/t/sudden-volume-increase-all-faders-when-crossing-10-db/33151 "2026-10-21T11:11:10Z")
I am getting a sudden significant jump in signal when faders are moved above ~ -10 dB. This is true when changing aux, main and individual channel faders. Signal output is very low below -10, then immediately upon cros… --- ## [Talk button overrides external input](https://forums.allen-heath.com/t/talk-button-overrides-external-input/33183)
**Author:** [@ImroSellink](https://forums.allen-heath.com/u/ImroSellink)\ **Replies:** 1\ **Last updated:** [21 October 2026 08:45 UTC](https://forums.allen-heath.com/t/talk-button-overrides-external-input/33183 "2026-10-21T08:45:08Z")
Hi All, Frequent SQ5 user, first time poster here. I recently ran into an issue and today figured out what exactly was happening, but not sure if I’ve ran into a bug or feature change in the firmware. I run a show whe… --- ## [SQ5+ Display-freeze while recording to USB-harddrive](https://forums.allen-heath.com/t/sq5-display-freeze-while-recording-to-usb-harddrive/32876)
**Author:** [@SQ6-Fan](https://forums.allen-heath.com/u/SQ6-Fan)\ **Replies:** 5\ **Last updated:** [18 October 2026 23:34 UTC](https://forums.allen-heath.com/t/sq5-display-freeze-while-recording-to-usb-harddrive/32876 "2026-10-18T23:34:11Z")
Hi community, I’m Here since a couple of years and I’m very thankfull for a lot of good hint’s and tips. :upside\_down\_face: I’ve been using an SQ6 for quite some time, and a few weeks ago our big band got the new SQ5+ … --- ## [Slink connector SQ5 replacement](https://forums.allen-heath.com/t/slink-connector-sq5-replacement/30946)
**Author:** [@barryjam](https://forums.allen-heath.com/u/barryjam)\ **Replies:** 4\ **Last updated:** [18 October 2026 19:13 UTC](https://forums.allen-heath.com/t/slink-connector-sq5-replacement/30946 "2026-10-18T19:13:22Z")
I’m referring to the Slink connector that comes standard on SQ5, not the additional Slink card. Can just the Slink connector be replaced by itself or is it permanently attached to a larger (presumably expense) board? T… --- ## [Using compressor on MainLR distorts/grains the track](https://forums.allen-heath.com/t/using-compressor-on-mainlr-distorts-grains-the-track/32586)
**Author:** [@johannes-braunias](https://forums.allen-heath.com/u/johannes-braunias)\ **Replies:** 3\ **Last updated:** [18 October 2026 14:44 UTC](https://forums.allen-heath.com/t/using-compressor-on-mainlr-distorts-grains-the-track/32586 "2026-10-18T14:44:37Z")
I notice a kind of distorted sound when listening in with headphones on the MainLR and also on recors from MainLR. Only after many months I found out that when I turn off the (standard) compressor on MainLR, which I had… --- ## [Finally Happened](https://forums.allen-heath.com/t/finally-happened/33134)
**Author:** [@tourtelot](https://forums.allen-heath.com/u/tourtelot)\ **Replies:** 4\ **Last updated:** [14 October 2026 20:50 UTC](https://forums.allen-heath.com/t/finally-happened/33134 "2026-10-14T20:50:18Z")
Just a frustrated rant here. After a few years of having perfect success recording from my SQ onto externally powered SSDs, a friends SQ failed to do that last night for some reason. For years, there has been this cons… --- ## [Bus compressor recall messes with make up gain SQ5](https://forums.allen-heath.com/t/bus-compressor-recall-messes-with-make-up-gain-sq5/32221)
**Author:** [@Luc](https://forums.allen-heath.com/u/Luc)\ **Replies:** 11\ **Last updated:** [13 October 2026 19:36 UTC](https://forums.allen-heath.com/t/bus-compressor-recall-messes-with-make-up-gain-sq5/32221 "2026-10-13T19:36:19Z")
when recalling a showfile with bus compressors on my LR and on my IEMs the make up gain is reset. I saved the gain at 0 multiple times but when recalling it the knobs go to +10. --- ## [ME-U vs Layer 2 Switch options- Help](https://forums.allen-heath.com/t/me-u-vs-layer-2-switch-options-help/28964)
**Author:** [@jauer](https://forums.allen-heath.com/u/jauer)\ **Replies:** 6\ **Last updated:** [11 October 2026 01:27 UTC](https://forums.allen-heath.com/t/me-u-vs-layer-2-switch-options-help/28964 "2026-10-11T01:27:02Z")
Application has come up where I need to interface (14) ME-1’s with an SQ console. The thought f investing as much in 2 hubs as I have for the console is a tough pill to swallow- and I’m seeking experienced users who may… --- ## [Slink port damaged](https://forums.allen-heath.com/t/slink-port-damaged/33017)
**Author:** [@Gabriele\_Gritti](https://forums.allen-heath.com/u/Gabriele_Gritti)\ **Replies:** 5\ **Last updated:** [8 October 2026 13:31 UTC](https://forums.allen-heath.com/t/slink-port-damaged/33017 "2026-10-08T13:31:32Z")
Unfortunately, a bad CAT cable provided by a venue damaged the SLink port on my brand new SQ-5. Has anyone had a similar problem and replaced the EtherCON socket? I guess only an official Allen & Heath service center can… --- ## [Trouble with multitrack recording?](https://forums.allen-heath.com/t/trouble-with-multitrack-recording/33095)
**Author:** [@shamamon](https://forums.allen-heath.com/u/shamamon)\ **Replies:** 5\ **Last updated:** [6 October 2026 08:11 UTC](https://forums.allen-heath.com/t/trouble-with-multitrack-recording/33095 "2026-10-06T08:11:39Z")
An SQ-7 I was using experienced a forced shutdown and reboot. This occurred during a rehearsal. A performer had brought an amplifier onto the stage and was sending a line output to the PA system via a DI box. They were… --- ## [Main Channel fader stops working on mixpad 1.6.1](https://forums.allen-heath.com/t/main-channel-fader-stops-working-on-mixpad-1-6-1/32005)
**Author:** [@thommydonuts](https://forums.allen-heath.com/u/thommydonuts)\ **Replies:** 8\ **Last updated:** [2 October 2026 09:16 UTC](https://forums.allen-heath.com/t/main-channel-fader-stops-working-on-mixpad-1-6-1/32005 "2026-10-02T09:16:59Z")
When using mixpad 1.6.1 with my SQ rack. I have problems with the main channel fader suddenly stopping working. At first I can adjust it on the app but then it locks up. I I bring up the mix faders on the left I can con… --- ## [Lost FX patching](https://forums.allen-heath.com/t/lost-fx-patching/32689)
**Author:** [@Dave54](https://forums.allen-heath.com/u/Dave54)\ **Replies:** 16\ **Last updated:** [28 September 2026 21:16 UTC](https://forums.allen-heath.com/t/lost-fx-patching/32689 "2026-09-28T21:16:45Z")
We have a new problem on SQ6+. I was playing around with trying to get an independent FX for mons. Decided to try as an insert, which worked on a single aux. Interesting enough, when I looked at the fader layout, the … --- ## [Invisible, audible distortion on my Aux Mixes](https://forums.allen-heath.com/t/invisible-audible-distortion-on-my-aux-mixes/32987)
**Author:** [@crush](https://forums.allen-heath.com/u/crush)\ **Replies:** 3\ **Last updated:** [28 September 2026 19:46 UTC](https://forums.allen-heath.com/t/invisible-audible-distortion-on-my-aux-mixes/32987 "2026-09-28T19:46:20Z")
Hey all, after half a decade of running sound “professionally”, I’ve wound up here at the Allen & Heath forums from an issue that’s left me completely stumped. A summary of the issue: There is distinct, audible distorti… --- ## [Problem with User Permission SQ-Rack 1.61](https://forums.allen-heath.com/t/problem-with-user-permission-sq-rack-1-61/33032)
**Author:** [@leathercheese](https://forums.allen-heath.com/u/leathercheese)\ **Replies:** 0\ **Last updated:** [28 September 2026 12:34 UTC](https://forums.allen-heath.com/t/problem-with-user-permission-sq-rack-1-61/33032 "2026-09-28T12:34:22Z")
I have a user called “guest”. It has no permission to recall scenes, and there are “no scenes” selected in the scene range of the user. Nevertheless, logged in as this user, it is possible to recall scenes in the SQ-Con… --- ## [SQ+ screen Freez](https://forums.allen-heath.com/t/sq-screen-freez/33028)
**Author:** [@Valeriu](https://forums.allen-heath.com/u/Valeriu)\ **Replies:** 0\ **Last updated:** [28 September 2026 08:05 UTC](https://forums.allen-heath.com/t/sq-screen-freez/33028 "2026-09-28T08:05:35Z")
On the SQ+, the screen freezes during multitrack recording. --- ## [SQ5 to Logic Pro via Dante - local inputs versus stagebox inputs issue](https://forums.allen-heath.com/t/sq5-to-logic-pro-via-dante-local-inputs-versus-stagebox-inputs-issue/32909)
**Author:** [@Darren](https://forums.allen-heath.com/u/Darren)\ **Replies:** 2\ **Last updated:** [24 September 2026 03:56 UTC](https://forums.allen-heath.com/t/sq5-to-logic-pro-via-dante-local-inputs-versus-stagebox-inputs-issue/32909 "2026-09-24T03:56:57Z")
Hi all, I’m using an Allen & Heath SQ5 connected via Dante to an iMac running Logic Pro. When I plug microphones directly into the SQ5’s local inputs, the signal is received correctly in Logic and records without any i… --- ## [SQ4You vs iOS 26.6.x issues?](https://forums.allen-heath.com/t/sq4you-vs-ios-26-6-x-issues/32948)
**Author:** [@gardacus](https://forums.allen-heath.com/u/gardacus)\ **Replies:** 7\ **Last updated:** [18 September 2026 10:17 UTC](https://forums.allen-heath.com/t/sq4you-vs-ios-26-6-x-issues/32948 "2026-09-18T10:17:40Z")
Hello. I noticed that with SQ4You app v1.6.0. in probable combination with iOS 26.6.2 there were connection issues to get the app working. My console was not found at all… Android devices did not have this issue. I am … --- ## [Reset button not working for PAN (SQ5+)](https://forums.allen-heath.com/t/reset-button-not-working-for-pan-sq5/32953)
**Author:** [@Gabriele\_Gritti](https://forums.allen-heath.com/u/Gabriele_Gritti)\ **Replies:** 2\ **Last updated:** [18 September 2026 08:33 UTC](https://forums.allen-heath.com/t/reset-button-not-working-for-pan-sq5/32953 "2026-09-18T08:33:16Z")
In the processing page, while pressing the reset button, you could actually reset the pan / master section but it doesn’t reset the PAN, it works only if you actually move the PAN knob. --- ## [Dante Enabled Speakers & SQ7 Clocking](https://forums.allen-heath.com/t/dante-enabled-speakers-sq7-clocking/32913)
**Author:** [@E\_Strayer](https://forums.allen-heath.com/u/E_Strayer)\ **Replies:** 2\ **Last updated:** [10 September 2026 16:46 UTC](https://forums.allen-heath.com/t/dante-enabled-speakers-sq7-clocking/32913 "2026-09-10T16:46:57Z")
Hello all, we’ve got some Dante enabled speakers for mains as well as some restroom speakers also Dante enabled (different brands) and every so often they lose audio. Not connection, just audio acts muted and the only wa… --- ## [SQ6+ Vocal Tuner – better live workflow for changing Global Key/Scale?](https://forums.allen-heath.com/t/sq6-vocal-tuner-better-live-workflow-for-changing-global-key-scale/32858)
**Author:** [@JSAudio](https://forums.allen-heath.com/u/JSAudio)\ **Replies:** 1\ **Last updated:** [1 September 2026 17:52 UTC](https://forums.allen-heath.com/t/sq6-vocal-tuner-better-live-workflow-for-changing-global-key-scale/32858 "2026-09-01T17:52:58Z")
Hi, I’m using multiple Vocal Tuner instances on an SQ6+, all following the Global Key/Scale. I’m trying to find the best practical workflow for changing the Global Key and Scale between songs during a live show. I hav… --- ## [Creating a new scene on SQ-5](https://forums.allen-heath.com/t/creating-a-new-scene-on-sq-5/32775)
**Author:** [@frank.7-13\_220](https://forums.allen-heath.com/u/frank.7-13_220)\ **Replies:** 6\ **Last updated:** [27 August 2026 14:08 UTC](https://forums.allen-heath.com/t/creating-a-new-scene-on-sq-5/32775 "2026-08-27T14:08:01Z")
When I select an open scene space, it shows the image of the previous work. I can find no way to delete that. Do I just have to over write everything and setting, or is there a way to clean the slate? Delete doesn’t do a… --- ## [I/O Inavailability](https://forums.allen-heath.com/t/i-o-inavailability/32789)
**Author:** [@Mawande](https://forums.allen-heath.com/u/Mawande)\ **Replies:** 3\ **Last updated:** [27 August 2026 07:47 UTC](https://forums.allen-heath.com/t/i-o-inavailability/32789 "2026-08-27T07:47:49Z")
Hi. I need some assistance. Im using an SQ7, and Local Inputs 17 through 24 are not giving me any signal however I am getting 1 to 16 and then 25 to 32. Is there some setting I am missing or may this be a Hardware issue… --- ## [SQ6 Dante inputs](https://forums.allen-heath.com/t/sq6-dante-inputs/31324)
**Author:** [@DevoDave](https://forums.allen-heath.com/u/DevoDave)\ **Replies:** 3\ **Last updated:** [24 August 2026 15:41 UTC](https://forums.allen-heath.com/t/sq6-dante-inputs/31324 "2026-08-24T15:41:57Z")
I am relatively new to Dante, I have a new setup that is giving me problems. I have an A&H SQ6 working with a pair of Renkus Heinze P3-64s and a pair of Renkus Heinze SA28 subs and a HP Laptop running Dante Virtual Sound… --- ## [SQ5 LOCAL I/0 AUDIO ISSUES](https://forums.allen-heath.com/t/sq5-local-i-0-audio-issues/29751)
**Author:** [@PhilKits](https://forums.allen-heath.com/u/PhilKits)\ **Replies:** 6\ **Last updated:** [24 August 2026 11:34 UTC](https://forums.allen-heath.com/t/sq5-local-i-0-audio-issues/29751 "2026-08-24T11:34:18Z")
Hi, The SQ5 console runs smoothly until one time mid service there comes a static noise on the speakers which turns to a sequential white noise. All local inputs show a disturbing noise signal that is beyond the peak lev… --- ## [Strip assign FX ultra bug](https://forums.allen-heath.com/t/strip-assign-fx-ultra-bug/32798)
**Author:** [@Gabriele\_Gritti](https://forums.allen-heath.com/u/Gabriele_Gritti)\ **Replies:** 1\ **Last updated:** [24 August 2026 11:26 UTC](https://forums.allen-heath.com/t/strip-assign-fx-ultra-bug/32798 "2026-08-24T11:26:11Z")
I think I found a small bug, when you use the +1 function in the strip assign menu it stops before adding the 4th fx ultra send. Example: I assign fx ultra send 1 to a fader, then press +1 it will add fx ultra send 2 a… --- ## [Annoying comp treshold settings](https://forums.allen-heath.com/t/annoying-comp-treshold-settings/32799)
**Author:** [@Gabriele\_Gritti](https://forums.allen-heath.com/u/Gabriele_Gritti)\ **Replies:** 2\ **Last updated:** [24 August 2026 10:25 UTC](https://forums.allen-heath.com/t/annoying-comp-treshold-settings/32799 "2026-08-24T10:25:35Z")
I don’t understand why the standard treshold settings for any compressors is -12 and not 0 like every other mixing consoles in the world… I found it very annoying if you want to change compressor type during soundcheck /… --- ## [Slink over Cat7 s-ftp not working](https://forums.allen-heath.com/t/slink-over-cat7-s-ftp-not-working/29312)
**Author:** [@audiosait](https://forums.allen-heath.com/u/audiosait)\ **Replies:** 11\ **Last updated:** [21 August 2026 23:00 UTC](https://forums.allen-heath.com/t/slink-over-cat7-s-ftp-not-working/29312 "2026-08-21T23:00:37Z")
Hi everyone! The past month I have experienced some problems with the slink, in some concerts the rental company of the venue has Cat7 runs (with the ETHERCON connector), and they already used with other boards, the qual… --- ## [SQ5+ NETWORK AND IP ISSUES](https://forums.allen-heath.com/t/sq5-network-and-ip-issues/32750)
**Author:** [@audiosait](https://forums.allen-heath.com/u/audiosait)\ **Replies:** 1\ **Last updated:** [18 August 2026 14:24 UTC](https://forums.allen-heath.com/t/sq5-network-and-ip-issues/32750 "2026-08-18T14:24:34Z")
Hello everyone, I have been using the SQ5+ for 4 concerts, and I have been able to experience that the IP of the console, even if it is in custom mode, and with all the addresses set, starts with DHCP (but no visually on… --- ## [\[SQ+\] Initialising the desk](https://forums.allen-heath.com/t/sq-initialising-the-desk/32721)
**Author:** [@schuifrob](https://forums.allen-heath.com/u/schuifrob)\ **Replies:** 2\ **Last updated:** [17 August 2026 09:10 UTC](https://forums.allen-heath.com/t/sq-initialising-the-desk/32721 "2026-08-17T09:10:55Z")
Hi all, After encountering a problem with saved scenes not being displayed, I wanted to initialise my desk. Previously, this was done by holding PEQ in and HF, as described here: Unfortunately, this somehow doesn’t … --- ## [SQ Network Port](https://forums.allen-heath.com/t/sq-network-port/26718)
**Author:** [@LucienD](https://forums.allen-heath.com/u/LucienD)\ **Replies:** 2\ **Last updated:** [17 August 2026 08:05 UTC](https://forums.allen-heath.com/t/sq-network-port/26718 "2026-08-17T08:05:48Z")
Hey All! Has anyone been inside an SQ5 a looked at the network rj45 connector? Is it a separate PCB with a connector to the main board or is the RJ45 directly soldered to the board. I have an SQ5 but the port is complete… [Next page](https://forums.allen-heath.com/c/sq/sq-troubleshooting/36.md?page=1)