Hi, I’m putting in a couple of add-ons into my SQ-7 and the desk isn’t recognizing one of serials.
I noticed in the licences section of my account that the desk’s serial number on this add-on doesn’t have a dash after the SQX7 - could this be the issue?
If so how do I fix it?
Thanks so much 
Since this is a user forum, you should rather contact the shop support:
https://support.allen-heath.com/hc/en-gb/requests/new?ticket_form_id=360001591638
I had also contact via:
shopsupport@allen-heath.com
Did you enter your desk serial number and DNA EXACTLY as it is indicated on your SQ7. The codes are case sensitive.
Have you enteted the resultant code exactly as it is displayed?
When I did this, I got someone to double-check what I was doing.
Dave
Log a support ticket with us via support@allen-heath.com if you haven’t already, we can get you sorted out! Please make sure you include your order number, as well as your DNA and serial number (Ideally photos of both on the device itself)