# Allen heath PX5 sound issue

**URL:** <https://forums.allen-heath.com/t/allen-heath-px5-sound-issue/14184>\
**Category:** Xone DJ\
**Created:** [13 December 2023 09:04 UTC](https://forums.allen-heath.com/t/allen-heath-px5-sound-issue/14184 "2023-12-13T09:04:31Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![kristischr](https://avatars.discourse-cdn.com/v4/letter/k/e99b99/32.png) [@kristischr](https://forums.allen-heath.com/u/kristischr)\
**Post date:** [13 December 2023 09:04 UTC](https://forums.allen-heath.com/t/allen-heath-px5-sound-issue/14184/1 "2023-12-13T09:04:31Z")

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Hello am kind if new to DJ world and i was hoping someone can help with a problem i have.I am experiencing a sound issue coming from channel 2 only.I havent changed any settings,i havent changed my setup,am using the same wires and software(Traktor Pro) on a macbook Pro M1,the only thing i have changed is the my new headphones( AIAIAI TMA-2 wireless),while i was testing them(wired and wirelessly) after about 1 hour weird muffled and ticking noises came from channel 2,even if i paused the track the weird sounds kept playing but degrading over time,this results the song to be inbearable to hear.Same song i loaded on another channel there wasnt any problem,i have also changed the headphones to another pair i own and still the same issue.Do you have any advice or suggestions on how to fix the problem? If its a software problem or hardware?

Thank you

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**Author:** ![Keith](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.allen-heath.com/keith/32/2852_2.png) [@Keith](https://forums.allen-heath.com/u/Keith)\
**Post date:** [13 December 2023 14:51 UTC](https://forums.allen-heath.com/t/allen-heath-px5-sound-issue/14184/2 "2023-12-13T14:51:29Z")

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@Kristischr

Sorry you’re having an issue with your PX5.  
Please contact us directly by submitting a ticket through [support.allen-heath.com](http://support.allen-heath.com) and you’ll be put in touch with one of the XONE specialists who will be able to assist.

Cheers,  
Keith.

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**Author:** ![davidarmesau](https://avatars.discourse-cdn.com/v4/letter/d/f17d59/32.png) [@davidarmesau](https://forums.allen-heath.com/u/davidarmesau)\
**Post date:** [11 May 2024 04:26 UTC](https://forums.allen-heath.com/t/allen-heath-px5-sound-issue/14184/3 "2024-05-11T04:26:51Z")

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Hello,

Im having the same issue on my Px5. I use traktor pro 3 and Windows 10 laptop. When I use the Traktor Kontrol Z1, or the Pioneer Mizer 900 Nexus and above I dont have this issue.

At first i thought it was just a one time thing but its been 4 shows that this happens after 2 or 3 hours of playing. Please help find a solution.

Thank you.

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**Author:** ![steffenromeiss](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.allen-heath.com/steffenromeiss/32/2684_2.png) [@steffenromeiss](https://forums.allen-heath.com/u/steffenromeiss)\
**Post date:** [11 May 2024 10:27 UTC](https://forums.allen-heath.com/t/allen-heath-px5-sound-issue/14184/4 "2024-05-11T10:27:19Z")

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Is it really that hard to do what Keith suggested?  
Open a support ticket!

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**Author:** ![davidarmesau](https://avatars.discourse-cdn.com/v4/letter/d/f17d59/32.png) [@davidarmesau](https://forums.allen-heath.com/u/davidarmesau)\
**Post date:** [12 May 2024 03:13 UTC](https://forums.allen-heath.com/t/allen-heath-px5-sound-issue/14184/5 "2024-05-12T03:13:44Z")

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Yes, it is. Help me, god.