I recently acquired the bus compressor for my SQ7 console, the situation is that when I enter the key that the store gives me, when I enter it into the machine it does not release the compressor, I only get a legend that says (this key has already been entered), some of you who have recently acquired the add-ons had a similar situation. The console is now updated to version 1.6
If I were you, I would contact the shop support directly about this:
https://support.allen-heath.com/hc/en-gb/requests/new?ticket_form_id=360001591638
Just checking that you are going to the library from a channel or mix master’s compressor screen to try to recall the Bus Compressor? it does not automatically replace all compressors with the new one.
You probably know this but just in case.
SQUser is right - please reach out to us in Support and we can help you with this.
Either through the link they shared or via support@allen-heath.com
Thanks!
I already tried what you told me, and it is not shown available in the library of any channel when I try to select it