I asked you a week ago if it is going to be possible to name channels on the mixer itself, with a future update, A simple yes or no is all that I am looking for… Please reply.
Strat, forget it. Buy from another company or live with the customer communication policies of A&H.
Do you want to know if it’s going to be possible in a future update? It’s really easy: Just wait until the next update and check it out. Not there? Well, continue waiting and in the mean time: Enjoy how powerful your Qu-16 is.
Sorry, I think it’s their firm intention not to answer such questions. I find this so disgusting, they put a forum like this and then NO communication with the customer but a “keep the tone friendly and encouraging”. I’m really considering getting an X32… Never in my life I thought I could possibly buy anything from Behringer.
Yes I know, I also own an ilive system Idr32 and t112 surface … I am disappointed.
What if the decision making process leading to an answer isn’t as simple as “yes” or “no”?
Yep, someone really needs to give some feedback to these questions. It is frustrating at times! Answers like: “That’s a good idea, we’ll try and implement that soon” would be better than nothing! QSC’s forum is brilliant, one of their tech guys answers every unanswered question and gives feedback on suggestions etc. I don’t think A&H realise how important this is on a forum like this.
To Mervaka… Seems simple, either yes we can do it or no we cannot… as I stated earlier I asked Nickola this over a week ago … He could at least get back to me and say something like " I did receive your message and I will get back to you" But to not reply at all just really makes me think more that I should move my A & H Iventory and go to a different supplier, As some of you may know, I have a decent Inventory of Ilive systems, But they are not very Rider friendly, But because I like the product, I have stayed with them, But that may change soon.
I don’t really think anyone should give up on the product merely because they are not getting their way on these forums. Sure we all are curious and want to know but I think it has been widely stated that they don’t address feature upgrades ahead of time or in public. I really think it sets a dangerous precedence. And I to had wondered sometime back why myself. But I was set straight by my network of dealer reps and direct contacts. I understand now. Does not diminish my thoughts on greatness of the product.
It may be a great product, But the support sucks!!
Hi all,
May I clarify a few things here. As other users have noted, this community site is designed for users to share experiences, exchange ideas, read up and learn. It is not meant as a communication channel with the manufacturer. For direct questions and enquiries to A&H, we encourage people to get in contact with our distribution network, or submit a pre-sales ticket here (the same recommendation applies to Tech Support issues as you should know). This ensures your question is processed no matter who is in the office at the time.
As for the forums, we (A&H) sometimes chime in to assist or answer operational questions which are not picked up by other users. We will rarely comment on feature requests I’m afraid, but this doesn’t mean we are not listening. We log all requests - not just from the forum but from our distributors, dealers, Tech Support staff etc. then periodically sit down to prioritize features based on demand, technical feasibility and available resources. Only when software has been written and fully tested we write down the actual feature list and can confirm what’s in a release and what’s not.
Nicola
A&H
Quote " QSC’s forum is brilliant, one of their tech guys answers every unanswered question and gives feedback on suggestions etc. I don’t think A&H realise how important this is on a forum like this."
Are you proposing that A&H run an open R&D department? That’s dangerous ground.
Quote “I don’t really think anyone should give up on the product merely because they are not getting their way on these forums. Sure we all are curious and want to know but I think it has been widely stated that they don’t address feature upgrades ahead of time or in public. I really think it sets a dangerous precedence.”
I am suggesting an answer to my question, I did what Nickola said, I just got off the phone with an A & H Distributor and he let me know that there are " NO PLANS" to implement channel naming on the mixer
Mervaka: Not sure what you mean by running an open R&D department…I was just stating I now agree that it is dangerous for them to constantly answer everyone’s wants and desires on this public forum. It would run them ragged. People will ask for the moon.
STRAT:
What’s your point? You’ve gotten a response from Allen & Heath on this subject more than once, you need to pay attention. You’re coming off here like a lame troll. If you need to deal with A&H, you have your instructions on how to do this. A&H support DOES NOT suck. If you can’t achieve satisfaction with this product as it is, move on.
-Tim Tyler
Detonator Sound
Sorry GCumbee, I was replying to strat, quoting you, not replying to you 
No problem. Just confused me
So this place has been the wrong place to expect any answers from A&H all the time. Shouldn’t that be stated somewhere?
Anyway, I think A&H is having a serious problem with its customer communication concerning possible feature upgrades, at least of the Qu-16.
I’ve been a life time Behringer hater. But they are really doing a good job communicating what they’re planning to do in the next months (even at forums like gearslutz). For example, they say they’re working on a card for direct USB recording to hard disk.
The Qu-16 is not ready to compete with the X32. A lot of people (like me) would prefer to buy a A&H unit but are disappointed with the missing communication from A&H concerning the future of this unit. It is disgusting because we would have liked to keep being fans.
Considering the competition, A&H should do more to encourage customers to trust them. A&H could do achieve that being more open in terms of what features they are taking into account for future firmware upgrades. (instead of a sales guy posting here to keep the tone encouraging).
I placed a pre sales ticket with my questions, but I don’t expect anything else than “no plans as of today”. I think it’s not difficult to understand why this policy would push customers to buy from other companies that do say what they can expect to be implemented in future firmware upgrades.
You forgot to prefix a few of your sentences with “I think”, or “It is my opinion that”
Sorry, just a pet hate of mine when people present their opinions as fact, especially when people do it deliberately to add weight to their opinion.
If I AM the ‘sales guy’ you refer to then so be it. I just think too much is being made of all this. Between you and Strat you both seem to be on a mission. Sure we would all love to know the future but after much consideration I see the slippery slope in making promises on a whim without testing. I have beta tested for companies before. I know somewhat about what that process is like. It is not as easy as you would think.
I think it comes down to a simple fact. You keep throwing Bellringer in our face as the benchmark for excellence in communication. I hate to say it but if that is what you want then go that direction. I have friends who sell those. They tell me flat out, ‘yeah it sounds good but really is a toy’. That from a major East Coast dealer. He also sells Yamaha and A&H and Midas.
So make your choices and quit complaining.
I’ve been a life time Behringer hater. But they are really doing a good job communicating what they’re planning to do in the next months
Is publishing pictures & spec for a desk, then it just completely vanishing without a trace, doing a good job?
Probably not a good idea to discus that here though.