Connection problem Bluetooth & Wifi

Hi, just bought a new CQ18T user and I can’t connect via Bluetooth and wifi. The CQ screen keeps starting up forever. “Bluetooth initialising…”. And it stays there. The same thing happens with the network. I tried resetting and reinstalling the firmware, but nothing worked. I have the latest 1.2.1 r4213. Any solution? I’ve been an Allen Heath user for years, and this has disappointed me