Cq 18T connection problem via wifi

CQ CQ Troubleshooting
1

Hi! New here.

I just bought the CQ 18T mixer.

I have a problem. I can’t get the Wi-Fi connection to work between my iPad and the mixer. I’ve followed all the instructions from Allen & Heath on how to connect via the built-in Wi-Fi.

I can see and log in to the Wi-Fi, but the Wi-Fi symbol doesn’t appear on my iPad (see image), which means the mixer doesn’t show up in the app.

I’ve tried with different iPads and phones, and the same thing happens on all devices.

However, it works on my MacBook, so it seems to be an issue with the iOS app.

Has anyone encountered the same problem and can help me out?

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2

You’ve got the tick to indicate you’re connected so you should be OK. I’m not sure that iOS will show the WIFI symbol if you’re connected to a network that can’t offer you internet.

Try this -
Go to the multitasking view and swipe closed the CQ Mixpad app.
Restart your iPad.
Once rebooted, connect or make sure you’re connected to the right wireless hotspot.
Then reopen the app - does the CQ appear in the unit list then?

3

Thanks for the reply. I’ve tried that now, but unfortunately, it doesn’t work either.

Same thing again. I’m connected to the Wi-Fi, but the Wi-Fi symbol doesn’t show up. Then I open the app, and the mixer doesn’t appear in the app.

4

In your iPad settings, if you to go to Privacy and Security → Local Network - is the CQ Mixpad app toggled to allow/on?

5

CQ MixApp is toggled on.

I tried the CQ4You app, and it worked right away… Could it be an issue with the CQ MixPad app?

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