CQ18T: convert quick chanel to complete not reacting as usual

CQ CQ Troubleshooting
1

Hello all.

I usually use the Library to find some presets für my Setup.
But in most cases I have to adjust the EQ.

So I click the dopdown to convert from quick to complete.

Last gig I was in hurry and the tipping on the menue button “convert”. It did noch work. Touched twice, three times …
Than without any reason one time it worked.

next chanel same problem.

I cheked all the oter Meunue-buttons. No issues.

I really was in deep trouble and extremly nervous, but managed it.

Back at home I resetted the Mixer. But the problem remained.

So ist there a solution?

Olaf

2

Hey Olaf,

If you’re still able to reproduce this please could you send a video to us (and maybe a copy of your show) by submitting a ticket through support.allen-heath.com.
This will help us to investigate, as although I’ve not heard of it happening before, we’ll never rule out that they could be a weird bug there.

Thanks,
Keith.

3

Moin Keith,

Thanks for the quick reply.

Here one of the Bad cases.

4

Sorry file size to big.
May I send it somwere else?

Olaf

5

Second trial

6

Ok still too big

7

Can I send the Video to a different adress?

Olaf

8

As mentioned, you can submit a support ticket via https://support.allen-heath.com
You can also email us - support@allen-heath.com

Thanks,
Keith

9

Hello Keith

Tried both. Did not work.
Video was to big for the Mail (28 MB), the support ticket form did not take my Mail adress.
I send the CQ back to the supplier.

Olaf

10

Hi Olaf,

If you haven’t already returned the unit to be checked, you could use something like dropbox, wetransfer or share a link if you have any cloud storage for a file of that size.

Otherwise, I hope you manage to get it sorted quickly and we will hear from the distributor for you region if a problem is found.

Thanks,
Keith.

11

Hello Keith

Thanks for caring. But I do Not use such Systems privately, because my Company provides me These Tools.

I guess I return the unit to Thomann they will then contact you.

I am not certain if it is a bug or just my fault. So better the professionals look for a Solution. As I am not even able to get the Video to you.

Best regards

Olaf

12

Hello Keith

Thomann has Receiver the Unit and the Video. They said they contact you.

Olaf

13

Thanks for the update Olaf!

14

Hello Keith

My Problem-Unit comes nearer to you. Thomann sent it to Triplex.

Olaf

15

Triplex told me today it will take some more days until they work on it.

Olaf

16

I’m testing out a cq18t and having the exact same problem with the convert button. Not sure if it’s a bug or a problem with the unit. How did this get solved? I’d like to know if it can be fixed before purchasing.

17

Hey swan
Got the unit at the service partner. They are still working on it.
I keep this threat updated.
Olaf

18

Newest Info by Thomann:

Display was changed and it shall work perfect again.

When I have it back, I‘ll give an update.

Olaf

19

CQ is back. Working better than before.

Olaf

20

Just got a CQ18T and having the same issue. I had to make the change via a synched PC. Only got the onboard screen to react once to this command.