dvs token

iLive Archived iLive Discussions
1

so i just bought a dante card … try to redeem my dvs licence and my token has been used already … not very happy right now …[}:smiley: ] has this happened to anyone else?

2

Hi Chrisn

Did you buy your module new or second hand? if you brought it second hand then you will need to purchase a ne licence from the Audinate website:

https://www.audinate.com/index.php?option=com_virtuemart&product_id=49&category_id=13&page=shop.product_details&flypage=flypage_cart.tpl

If the module is new then please contact Audinate support they will be able to help you resolve your issue.

allenheath-support@audinate.com

Regards

Sam A&H

3

I actually bought it new !!! Allen and Heath supplied me with a new license. When I called audinate they actualy said that they have been getting a lot of calls about this and that Allen and Heath control the license numbers.

But all is good now thanks for the help!!

4
quote:
Originally posted by Stealth

Hi Chrisn

Did you buy your module new or second hand? if you brought it second hand then you will need to purchase a new licence from the Audinate website…"

Sam,

Now that my configuration is working so well (Thank you very much!!), a question came to mind that somewhat relates to the topic here: What if I chose to replace/upgrade/sell the iMAC that is currently using the DVS license? Would I have to purchase a second license to use it on the new computer?

Again,thanks for the installation help a week or so ago!

Ray

5

Hi Ray

If its down to a computer failure or the need to upgrade a machine, then yes it is possible to transfer the licence from one computer to another. Though you will not be able to have the same licence on 2 working machines.

If you need to do this please contact Support with the reason for change and your serial number and your user details.

I hope this answers your question?

Regards

Sam A&H

6
quote:
Originally posted by Stealth

Hi Ray

… please contact Support with the reason for change and your serial number and your user details.

I hope this answers your question?

Regards

Sam A&H

Precisely the answer I was hoping for.

Thanks,

Ray

7

Would it be possible for someone to reply to my ticket QKH-139296 which relates to transfering a Dante DVS licence?

Many thanks

Steve

Clockwork Audio Systems Ltd.