We’re having this issue with the main encoder as well as some knobs on either side of the screen. I’m currently discussing this with Sweetwater but so far I’ve gotten no traction on having it repaired without having to pay for obviously faulty parts.
I (L O V E) this console as does every touring engineer who uses it at our venue. We’re planning to get another SQ7 for monitors as well as a GX4816 and a DX012 but if the responsibility for the cost of this issue is going fall on us, it will make further Allen&Heath purchases a VERY uphill battle.
(PLEASE consider covering these repairs under the auspices of some sort of limited recall)