# Frequently outdors Wi-fi disconnections of the CQ20B console **URL:** \ **Category:** CQ Troubleshooting\ **Created:** [14 June 2026 10:27 UTC](https://forums.allen-heath.com/t/frequently-outdors-wi-fi-disconnections-of-the-cq20b-console/32295 "2026-06-14T10:27:06Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![wildwind](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.allen-heath.com/wildwind/32/1668_2.png) [@wildwind](https://forums.allen-heath.com/u/wildwind)\ **Post date:** [14 June 2026 10:27 UTC](https://forums.allen-heath.com/t/frequently-outdors-wi-fi-disconnections-of-the-cq20b-console/32295/1 "2026-06-14T10:27:06Z")
Hello, I’ve already done nearly 40 gigs with 3 different A&H CQ20B consoles (2 CQ20Bs were purchased by bands after seeing me use them), and overall, I’m very satisfied. Most of the gigs were indoors using the Wi-Fi connection (2.4 GHz hotspot, WPA2) without any interruptions. Yesterday, outdoors and at a reasonable distance (I was 7-8 meters from the CQ20B), I experienced numerous Wi-Fi disconnections, which would reconnect after a few seconds, until eventually it became impossible to reconnect. I asked the musicians on stage to turn off their cellular data. Initially, I was using two tablets simultaneously (an iPad and a Samsung tablet, which rules out a problem with tablet reception range). By the time I’d gone to find and retrieved an Ethernet cable, and after turning off one of the two tablets, the Wi-Fi connection had stabilized. I suspect that using two Wi-Fi devices was partly responsible for this instability. Furthermore, the CQ20B was in the sun at the beginning of the concert. Could overheating have been the cause? Have you encountered this type of problem? Do you have any advice or suggestions for improving the reliability of the Wi-Fi connection? Many thanks, Gilles ---
**Author:** ![mikec](https://avatars.discourse-cdn.com/v4/letter/m/977dab/32.png) [@mikec](https://forums.allen-heath.com/u/mikec)\ **Post date:** [14 June 2026 11:28 UTC](https://forums.allen-heath.com/t/frequently-outdors-wi-fi-disconnections-of-the-cq20b-console/32295/2 "2026-06-14T11:28:47Z")
Other WIFI in the area could have been stepping on you. Change the WIFI channel, go to 5g, use an external router, get a WIFI scanner app to see what else is in use and on what channel, get a somewhat line of site path between you and the mixer. ---
**Author:** ![daver2](https://avatars.discourse-cdn.com/v4/letter/d/46a35a/32.png) [@daver2](https://forums.allen-heath.com/u/daver2)\ **Post date:** [14 June 2026 11:50 UTC](https://forums.allen-heath.com/t/frequently-outdors-wi-fi-disconnections-of-the-cq20b-console/32295/3 "2026-06-14T11:50:13Z")
I am always suspect of internal WiFi connections and prefer to use a physical ethernet cable to an external, decent-quality WiFi access point. Having a WiFi scanner available is also a good idea (as already mentioned previously). We have also moved outside of the 2.4 GHz band. Dave ---
**Author:** ![Dave54](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.allen-heath.com/dave54/32/8755_2.png) [@Dave54](https://forums.allen-heath.com/u/Dave54)\ **Post date:** [14 June 2026 19:43 UTC](https://forums.allen-heath.com/t/frequently-outdors-wi-fi-disconnections-of-the-cq20b-console/32295/4 "2026-06-14T19:43:25Z")
I had a situation where I had separate sound and lighting wifi ‘routers’ running, and the lighting one was getting stepped on until I realized they were right next to each other. separating them fixed the issue. Also, get a wifi scanner app for your phone, as often some channels are MUCH more congested than others, causing problems. ---
**Author:** ![wildwind](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.allen-heath.com/wildwind/32/1668_2.png) [@wildwind](https://forums.allen-heath.com/u/wildwind)\ **Post date:** [15 June 2026 07:49 UTC](https://forums.allen-heath.com/t/frequently-outdors-wi-fi-disconnections-of-the-cq20b-console/32295/5 "2026-06-15T07:49:52Z")
Thanks for the suggestions. 5G you mean 5GHz Wifi frequency ? ---
**Author:** ![wildwind](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.allen-heath.com/wildwind/32/1668_2.png) [@wildwind](https://forums.allen-heath.com/u/wildwind)\ **Post date:** [15 June 2026 07:56 UTC](https://forums.allen-heath.com/t/frequently-outdors-wi-fi-disconnections-of-the-cq20b-console/32295/6 "2026-06-15T07:56:47Z")
Thanks for your answer. At the begining of using the CQ20B I was suspicious about Wifi connection. I began to use ethernet connection. But after many indoor gigs without any problem using Wifi, I forget gradually ethernet protocol. But for the last concert, it was not the good idea ! ---
**Author:** ![wildwind](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.allen-heath.com/wildwind/32/1668_2.png) [@wildwind](https://forums.allen-heath.com/u/wildwind)\ **Post date:** [15 June 2026 07:58 UTC](https://forums.allen-heath.com/t/frequently-outdors-wi-fi-disconnections-of-the-cq20b-console/32295/7 "2026-06-15T07:58:42Z")
Thanks for the suggestions. ---
**Author:** ![mikec](https://avatars.discourse-cdn.com/v4/letter/m/977dab/32.png) [@mikec](https://forums.allen-heath.com/u/mikec)\ **Post date:** [15 June 2026 23:29 UTC](https://forums.allen-heath.com/t/frequently-outdors-wi-fi-disconnections-of-the-cq20b-console/32295/8 "2026-06-15T23:29:30Z")
Yes 5ghz WIFI, I use the lower channels, 36, 40,44 ---
**Author:** ![fortwodriver](https://avatars.discourse-cdn.com/v4/letter/f/278dde/32.png) [@fortwodriver](https://forums.allen-heath.com/u/fortwodriver)\ **Post date:** [20 June 2026 21:10 UTC](https://forums.allen-heath.com/t/frequently-outdors-wi-fi-disconnections-of-the-cq20b-console/32295/9 "2026-06-20T21:10:40Z")
At this point in time, you should never, ever use 2.4Ghz Wifi. That band shares space with most bluetooth devices. Get 10 or more bluetooth devices just standing around in a room with 2.4Ghz Wifi and you’ll see that signal quickly clutter and become unusable. If you are going to use wireless, always use 5Ghz. ---
**Author:** ![seansweeney8580](https://avatars.discourse-cdn.com/v4/letter/s/58f4c7/32.png) [@seansweeney8580](https://forums.allen-heath.com/u/seansweeney8580)\ **Post date:** [23 August 2026 04:04 UTC](https://forums.allen-heath.com/t/frequently-outdors-wi-fi-disconnections-of-the-cq20b-console/32295/10 "2026-08-23T04:04:14Z")
For me I’ve used an external wifi router, specifically a GL.iNet GL-MT3000 Beryl AX. I have two of them and I have them named the same, so they are essentially hot swappable. If one fails, I can pull the other one out and I’m off. I’ve never had one fail for me, but I figure if I can determine it’s not a router issue, then I can move on to other troubleshooting. But I’ve gigs in a variety of different settings, in and outdoors with no issue and a pretty reasonable range prior to signal drop. I also use a 1000W Double Conversion / pure sine Uninterruptible Power Supply since power at a lot of venues is not always stable. So I keep the mixer and the router on the UPS at all times and I’ve never had any issue. ---
**Author:** ![Dave54](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.allen-heath.com/dave54/32/8755_2.png) [@Dave54](https://forums.allen-heath.com/u/Dave54)\ **Post date:** [23 August 2026 06:17 UTC](https://forums.allen-heath.com/t/frequently-outdors-wi-fi-disconnections-of-the-cq20b-console/32295/11 "2026-08-23T06:17:26Z")
There’s a handy phone app that helps: WiFi Analyzer. It scans the wifi frequencies and shows what’s going on. You can find an unused channel. ---
**Author:** ![seansweeney8580](https://avatars.discourse-cdn.com/v4/letter/s/58f4c7/32.png) [@seansweeney8580](https://forums.allen-heath.com/u/seansweeney8580)\ **Post date:** [23 August 2026 07:01 UTC](https://forums.allen-heath.com/t/frequently-outdors-wi-fi-disconnections-of-the-cq20b-console/32295/12 "2026-08-23T07:01:11Z")
True, if you have a Samsung device, they often come bundled with a similar app by default, but you have to know how to find it / how to enable it. It’s called the connectivity lab.