GLD80 + Dante Issue

GLD GLD Troubleshooting
21

Hi Dave,

If this issue is Pro Tools specific could you go to the Avid plugins folder and move all third party plugins to another folder temporarily so they are not cached on launch and available in the session.

Does this make a difference?

Regards
Mike

22

Hey Mike,

It’s actually a brand new computer with a fresh copy of PT12. We haven’t installed any third-party plugins at this point. I’m in Boston this week but when I get back to VA I can continue troubleshooting. Please advise how to proceed.

Thanks!
Dave

23

Hi Dave, did you ever solve this?

Looking at your PT recording Audio 1_01.aif, there’s audio samples ‘missing’ where they are just zeros. Then as it gets worse, most of the samples are missing, and there’s small blocks that still exist.

The interesting thing is the size of these blocks – it’s roughly blocks of 32 samples. The Dante packets over the network are a different size, and since the issue is only in Pro Tools, I’m guessing you’ve got the Pro Tools buffer set to 32 samples. That’s quite small – try increasing it, like to 128 or 256 samples, and see what happens.

My guess is that Logic has a larger default buffer size – I think it’s probably set to 128ish – check in Preferences.

Douglas

24

Unfortunately, this was never resolved. We tried PT at various buffers, but actually kept it on 256 or 512 most of the time. Logic is running at 256, and it’s flawless. PT at any buffer gave us that distortion.

In an ideal world, we’re living in PT not Logic, because that is what everything else we do is in. But right now (for the past several weeks), we’ve been using Logic.

Is there anything else you’d recommend we try?

25

It would be interesting to see more recording from Pro Tools, at different buffer sizes, to compare what impact it has. Try going up even higher.

After the audio goes really fuzzy, if you let it keep going for ages, does it come back good?
It seems there’s wordclocks going out of sync.

I have heard this exact issue before, but I’m not sure I’ve ever seen it apply to only specific software.

I Googled this similar issue someone had:
https://duc.avid.com/showthread.php?t=324751

Things to check:

  • Make sure you are not using an aggregate device. (It’s just another layer of confusion and clock settings that can go wrong. Maybe even just delete it to be really sure it’s gone.)
  • Make sure you’re using DVS in Pro Tools as the audio interface and clock source
  • Dante Controller Clock Status Monitor – click the square in the bottom right corner and go to the History tab to look at your devices. Leave it recording data for a few minutes. What does the graph look like? They should be simple with a few big green bars roughly in the centre. If there’s lots of bars moving around, something is wrong and clocks are drifting out of sync.
26

I’ll try to get you a recording this weekend, and I’ll bounce it down so you can inspect it closely. I’ll post all of the settings as well. Thanks guys!

27

David. I’ve been doing the internet deep dive and I have come up with no answers. Your problem is identical to mine. Exact same setup and symptoms, just slightly newer version numbers since this thread is old.

Did you every come up with a solution that worked for you? I’m getting desperate here.

28

Hey Daniel, I we did solve our problem. Honestly… I don’t remember how. BUT we do still use this setup every week and we could walk you through our exact setup and settings if you’d like. Email me at dave at the point va dot com and we’ll connect.

29

HI everyone!
I just bought an Dante Allen & Heath card , installed it on my gld80
Have my dvs license, and installed Dante controller…
everything is ok but in my DVS app on my MacBook Pro the inputs are frozen on 8x8
And so I can only record 8 tracks (I have tried it works well)
Does anyone have the solution? Please I’ve spend hours on that issue…
My Mac and my gld are both set in 48hz

30

Hi,

have you tried to open DVS application, stop the service, change values and then start it again?

Pavel

31

YES but it is still the same

Thank you so much for your help

32

Thank you I found the solution
It works great!

33

What solution did you find. Please report for others who amy have same issu in the future.

34

You simply ? have to click on the stop button bellow your DVS setting window to un-freeze the settings. Change your settings and than switch on the start button (the same)
Easy but two days to find this issue… sorry ?
Best regards to everyone

35

I’m encountering the same problem with Reaper. All clock, buffer and latency settings are correct as far as I think. But when I record tracks, now and than there are clicks like you hear on a vinyl record (sounds a bit like short static interferance). The clicks are very random. Someone knows any solution?

Thanks in advance