You put up this board for feature suggestions, Well alot of us here have spoken to you through this forum and have yet to hear anything from you, A big subject or (sore spot) is naming of channels … you could at least reply to these postings, so that we do not feel that their is no support here at all.
I’d like to see some sort of “we will look into that” answer too - it is nice to know there’s somebody out there.
The problem for A&H though (as for any company) is that they must be really carful not to promise, or even hint at, features or time-scales unless they’re really sure they can actually do them.
I think Mackie had some big problems with the TT24 (or was it the X32) some years back, after a rather too enthusiastic employee posted some “coming soon” stuff on their forum, and then it didn’t happen.
To be honest, the amount of posts here from A&H seem to be about normal for a manufacturer’s site. Some do more, but some do less, and many have no forum at all.
Mark
Hey all,
Yes R&D do read these forums regularly, and your thoughts are shared in our meetings. However as MarkPAman says, being able to promise or discuss things before they exist isn’t best practice. Nicola et al do a good job in returning the dialogue on behalf of the company.
Best regards,
DC, A&H
Oh really, Because up to now there has been no replies from A&H
Strat. Check the other thread. Looks like naming is or about to be there on IPad. There is a link
We are definitely here - and pleased to announce Qu-16 V1.2 firmware which takes on board some of the suggestions and requests from the forum.
Nicola, aka Santa Claus! 
Is this a different 1.2? I just got a QU a couple weeks ago. It had 1.1. I got 1.2 and loaded it but I thought I looked at it on the QU pad on an iPad. Did not notice the naming. Guess I missed it.
How does the 1.2 update relate to the QU Pad? Was it already on the App or is there are new version of the App?
Thanks. You made some folks happy.
Just remembered. I only looked at the Demo on QU Pad. Never hooked it up to console.
Ok. I see. I got 1.12. This is 1.2. Sorry for confusion.
Thanks Nicola.
Nice, but what about naming on the console…I bought the ar2412 stage box so that I could mix off of the console, not an app.
Yes, I think it’s great to name on the iPad, but I’d also like to have the names correspond on the channels on the mixer, and on mute groups, mix groups, etc.
ok Nicola will it be possible to name on the console?
Hello,
it’s named “USER FORUM”
SYR…
and your point is?
Hi @nicola, thanks for the update and for your effort.
It would be nice to have ANY kind of response from you concerning feature suggestions, as well as any rough information about your future policy concerning firmware updates. When is the next one to be expected, more or less? In the next months? Or rather next summer? Are you going to implement any other features or just correct bugs?
It would be even useful to know that you are planning NOT to implement a feature. That would make the decision about which mixer to buy a bit easier. A bit more transparency than stating that a new firmware is already out there would be really useful.
Anyway, thanks for your work.
Hi all,
i could not resist to add my 2 cents on this topic. First of all i think the tone of the postings needs to be kept friendly and encouraging. We did not install the community and platform for us to then ignore the postings, but now is a very active and busy time and with all efforts going into releasing new features, sometimes the communication lacks behind, but there is never any bad intention. I know first hand that patience is not a gift that most of us, me included, are blessed with, but from what i know, all your input is highly valuable and always considered for integration.
However we want to do smart decisions and many times this means weighing the benefits against the downside and giving a few users something they want, might create a mountain of support cases for all the other users. QU is still a very young platform and is being continuously updated and upgraded with more and more features to come, so there will be more opportunities to feedback input and requests to Allen & Heath and the door is always open. For now enjoy how cool and powerful QU-16 already is and in the future enjoy how much more you will be getting for paying nothing extra. I dare to call that a smart investment.
Cheers all and happy wednesday, Alex
hi Alex,
I’m sure the decisions concerning your last firmware update were made at least a couple of weeks ago. We were asking here for example for channel naming the last weeks. Why don’t just state that this feature is planned for the next firmware upgrade as soon as this is decided? Or at least as soon as it is more or less implemented? I can’t imagine that less than 50% of the new features in your last firmware upgrade weren’t almost ready or decided to be implemented a couple of weeks ago.
I think everybody understands that a serious company has to make smart decisions. That’s not the point. The problem here is just how A&H has decided to communicate such decisions: through stating that a new firmware has been released. In the mean time: nothing.
Your argument that we should enjoy how cool the Qu-16 is… sorry. I can’t say nothing about that keeping my post encouraging, as you request. Some of us are evaluating this unit as well as your support because in the case of a digital unit with an unfinished firmware (like the Qu-16) you have to trust the company you buy from that they will finish the software to render the product to something you would like to buy. Please don’t twist this to stating that we get ‘even more’ without paying extra. The situation is: can we trust that you will complete the work and buy the unit before that?
Sorry if I’m not being encouraging as you request. I think your argumentation is the one of a sales person. That might not be encouraging but it’s sincere. I prefer the last.
Well, let’s be fair. The QU-16 is finished as soon as it provides all the features listed in the sales pitch. A&H has shown that they have released bug fixes when needed, and they have released featured that were promised.
I think we who are here in order to figure out whether to buy this unit or not will have to reside to what we know. To what the unit delivers now. If you want you can also weigh in the promises from A&H of it being “future proof”, but I don’t think it is fair of us to demand more than what’s in the specification. We can’t really complain about features not promised being absent.
However, there are cheaper units out there as well as more expensive ones. If A&H wants to let us glimpse what is behind the curtain in order to make the scale tip over to their favour is totally their decision. We can get angry about that, but there is no need to post that anger here because that will only make A&H spend resources here instead of where we really want them to be spent (on groups, naming, M$ compatibility etc).
Are user permissions working yet?
As for the rest: you are right, there is no need to get angry. I didn’t. If A&H is asking for suggestions, then one would be greater feedback to this forum.
Of course they don’t have to. It’s their decision. I finally got my return ticket for the Qu-16, I’m sending it back today. I will wait as much as I can before I buy my new mixer so I don’t have to be waiting for any responses from any vendor but can decide on what is working at the point of my decision. No early adopter here anymore.
Nevertheless… it is frustrating to not get any response from A&H in this forum, other than “new firmware was released”.
Boys and Girls - from the Home Page of this “Digital Community” -
“A social network for USERS to share experiences, exchange ideas, read up and learn.” USERS.
I don’t own a QU (or GLD), but I see that probably 90% of the posts are about the QU, and many are thoughtless, inane and would be solved if the poster would RTFM. No, there are no subgroups, there are no electronic scribble strips, there is no sophisticated scene management, no sidechaining, no “extra channels” by using a stagebox, no pads on the channels, no 6-channel PEQ on any outputs, and these features ARE NOT universally found on “most other mixers”.
The QU-16 is a tool, it has specific features and capabilities. Suggestions for new features are encouraged, but I have yet to see any single feature that is the “Holy Grail” that the poster always seems to demand… for those of you who proudly (an repeatedly) declare they are in a “trial basis” situation, good luck - the amount of logical investigation (or lack of) you put into the QU will be no different than that which you will put into the competition.
I’ve been quite pleased with my A&H digital mixers (T112/idr48, R72/idr32) and have seen an amazing amount of refinements and new features and functions every single year. FOR FREE. A&H listens, and if they don’t respond on this forum to every concern of every forum member, perhaps it’s a message to show some patience and do some homework.
end of rant
Tim Tyler
Detonator Sound
Richmond, Va