We’re using the latest QU-32 firmware update 1.73 in a Live Church venue and have run across the following software defect that I’d like to report, but it’s unclear on how to do that for A&H products.
We typically run two iPads running the QU-Pad App (one for FOH, one for IEM Monitors). We also have 5 iPhones running QU-You (Worship Band). We also have an audio engineer at the console who mixes our live stream on Mix 9/10.
We are having issues with the Channel MUTE indicators on the console.
Whenever the MUTE button on a channel is pressed on the iPad, the iPad user gets immediate feedback that the MUTE toggled as desired. However, the Live Stream person at the console on Mix 9/10 does NOT see the channel MUTE indicator toggle (it remains in the same state it was in before the iPad person toggled it). If the Live Stream person changes from Mix-9/10 to L/R and then back again to Mix-9/10, then the MUTE indicator does change and everything is properly synced.
Right now, we’ve setup “rules” where only the FOH can Mute/UnMute… but it’s an un-easy feeling for the Live Stream operator to be watching a presenter step to the MIC and see an indicator that the channel is MUTED, only to hear them loud and clear once they begin talking.
