How do I reset the Admin password on the q32 if the old password is lost?
Did you try a hard reset? Or would this cause the loss of too much stored information? We keep a log book with our mixer in case the corporate memory ever disappears.
Phil
Someone placed a password on our SQ-6 in the auditorium - no now one can get into it. Does a hard reset allow you to open the desk? I already have a backup thumb drive so I’m not concerned about losing any files. I just want to get into the desk! We have a choir concert Wednesday evening.
Hi Ron,
Please get in touch with your dealer or distributor for support. We’d rather not share password reset procedures on a public forum for obvious reasons.
Does a Hard Reset remove an existing password? I just need a Yes or No.
I would expect that a Hard Reset would not remove an existing password as that would defeat the purpose of having a password to begin with but I would like it in writing from the manufacturer in order to clear up a situation at school. Thanks for your help. Ron
Hi Ron,
If you need direct advice from Allen & Heath, we recommend submitting a ticket through our support portal at http://support.allen-heath.com/
Our Product Management team does keep an eye on this forum, but it’s mostly intended for users to share experiences or request features.