# Need urgent help! failed connection DliveC2500 - CDM32
**URL:** https://forums.allen-heath.com/t/need-urgent-help-failed-connection-dlivec2500-cdm32/6462
**Category:** dLive Troubleshooting
**Created:** [15 December 2017 14:07 UTC](https://forums.allen-heath.com/t/need-urgent-help-failed-connection-dlivec2500-cdm32/6462 "2017-12-15T14:07:25Z")
**Posts on this page:** 16
**Page:** 1
### Author:  [@dimakov](https://forums.allen-heath.com/u/dimakov)
#### Post date: [15 December 2017 14:07 UTC](https://forums.allen-heath.com/t/need-urgent-help-failed-connection-dlivec2500-cdm32/6462/1 "2017-12-15T14:07:25Z")
I tried everything by the instruction, changed cables.
gear has different firmware:
C2500 - v. 1.62, CDM32 - v. 1.50
Do I need to update rack firmware and how? (gear is new) if console doesn’t see it?
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### Author:  [@steffenromeiss](https://forums.allen-heath.com/u/steffenromeiss)
#### Post date: [15 December 2017 14:30 UTC](https://forums.allen-heath.com/t/need-urgent-help-failed-connection-dlivec2500-cdm32/6462/2 "2017-12-15T14:30:31Z")
instructions
[www.allen-heath.com/media/dLive-firmware-update-instructions-Issue-3.pdf](http://www.allen-heath.com/media/dLive-firmware-update-instructions-Issue-3.pdf)
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### Author:  [@jay2imagineit-net](https://forums.allen-heath.com/u/jay2imagineit-net)
#### Post date: [15 December 2017 14:36 UTC](https://forums.allen-heath.com/t/need-urgent-help-failed-connection-dlivec2500-cdm32/6462/3 "2017-12-15T14:36:46Z")
Dimakov,
Yes - you need to upgrade the mixrack or downgrade the surface. The easiest is probably upgrade the mixrack.
This is from memory, I can’t find a document with the Mixrack instructions:
- Download the 1.62 firmware from the A&H website
- Connect your laptop to the CDM32 with a static IP. 192.168.1.10/255.255.255.0 is valid.
- Make sure the surface and any other devices are disconnected.
- Open a web browser and go to [https://192.16.1.70](https://192.16.1.70). (This is the default IP)
- The only option is to “Choose File” to select the file to upgrade.
I have never taken it past this point, so I don’t know what the next steps are but this should get you to the point you can get it all online.
Jay
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### Author:  [@jay2imagineit-net](https://forums.allen-heath.com/u/jay2imagineit-net)
#### Post date: [15 December 2017 14:40 UTC](https://forums.allen-heath.com/t/need-urgent-help-failed-connection-dlivec2500-cdm32/6462/4 "2017-12-15T14:40:08Z")
Steffen,
Those instructions only apply to a surface connected (successfully) to a mixrack or a surface only - they left out the part on how to update just a mixrack when a surface won’t connect.
Jay
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### Author:  [@dimakov](https://forums.allen-heath.com/u/dimakov)
#### Post date: [15 December 2017 15:33 UTC](https://forums.allen-heath.com/t/need-urgent-help-failed-connection-dlivec2500-cdm32/6462/5 "2017-12-15T15:33:51Z")
Jay, at least I could connect to the rack with your instruction, but it doesn’t receive files from the allen heath site. site redirects to the archive with many files, none of which is recognizable by the rack. by any chance, do you, or anyone know, where can I download updater for the CDM32? thank you so much for the help.
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### Author:  [@steffenromeiss](https://forums.allen-heath.com/u/steffenromeiss)
#### Post date: [15 December 2017 16:31 UTC](https://forums.allen-heath.com/t/need-urgent-help-failed-connection-dlivec2500-cdm32/6462/6 "2017-12-15T16:31:03Z")
I will try it later, have to update my system anyway
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### Author:  [@jay2imagineit-net](https://forums.allen-heath.com/u/jay2imagineit-net)
#### Post date: [15 December 2017 17:12 UTC](https://forums.allen-heath.com/t/need-urgent-help-failed-connection-dlivec2500-cdm32/6462/7 "2017-12-15T17:12:37Z")
Dimakov,
The MixRack won’t connect directly to A&H for files, you have to do that separately.
Download 1.62 update from: [https://www.allen-heath.com/dlive-s-class/software/](https://www.allen-heath.com/dlive-s-class/software/) (S-Class and C-Class use the same firmware, at least for now)
You will get a file name AllenHeath-dLive\_V1.62-Rev37344.zip.
\*\* This next part is not confirmed - Hopefully Steffen or AH can confirm this part (or delete this post if it is wrong):
Expand the Zip file.
Locate the directory ‘AllenHeath-dLive/TLD-MixRackFirmware’
Find the file ‘Firmware.tar.xz’ \<— This is the file I believe you need to upload.
Jay
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### Author:  [@dimakov](https://forums.allen-heath.com/u/dimakov)
#### Post date: [15 December 2017 17:55 UTC](https://forums.allen-heath.com/t/need-urgent-help-failed-connection-dlivec2500-cdm32/6462/8 "2017-12-15T17:55:40Z")
Update:
I updated mixrack via browser to 1.62
Instruction:
[https://support.allen-heath.com/Knowledgebase/Article/View/1180/335/firmware-update-via-browser](https://support.allen-heath.com/Knowledgebase/Article/View/1180/335/firmware-update-via-browser)
No result.
Also I did hard reset of Mixrack
[https://support.allen-heath.com/Knowledgebase/Article/View/1174/335/dlive-mixrack-hard-reset](https://support.allen-heath.com/Knowledgebase/Article/View/1174/335/dlive-mixrack-hard-reset)
No result.
I still need help!
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### Author:  [@dimakov](https://forums.allen-heath.com/u/dimakov)
#### Post date: [15 December 2017 17:57 UTC](https://forums.allen-heath.com/t/need-urgent-help-failed-connection-dlivec2500-cdm32/6462/9 "2017-12-15T17:57:10Z")
Software or hardware? That is the question.
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### Author:  [@steffenromeiss](https://forums.allen-heath.com/u/steffenromeiss)
#### Post date: [15 December 2017 19:18 UTC](https://forums.allen-heath.com/t/need-urgent-help-failed-connection-dlivec2500-cdm32/6462/10 "2017-12-15T19:18:24Z")
can we have a photo with the surface display?
@Jay
should be ok…
I did it that way and it worked
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### Author:  [@steffenromeiss](https://forums.allen-heath.com/u/steffenromeiss)
#### Post date: [15 December 2017 19:19 UTC](https://forums.allen-heath.com/t/need-urgent-help-failed-connection-dlivec2500-cdm32/6462/11 "2017-12-15T19:19:20Z")
can you connect a laptop with director?
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### Author:  [@jay2imagineit-net](https://forums.allen-heath.com/u/jay2imagineit-net)
#### Post date: [15 December 2017 22:32 UTC](https://forums.allen-heath.com/t/need-urgent-help-failed-connection-dlivec2500-cdm32/6462/12 "2017-12-15T22:32:15Z")
@Dimakov,
From Steffen -
- Please post a picture of your surface display after it shows it can’t connect
- You can connect to the web browser - does Director 1.62 work?
Please also confirm your cabling is correct: C2500 GigaAce to CDM32 GigaAce. Make sure you didn’t connect one to “Network”.
Jay
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### Author:  [@dimakov](https://forums.allen-heath.com/u/dimakov)
#### Post date: [16 December 2017 09:11 UTC](https://forums.allen-heath.com/t/need-urgent-help-failed-connection-dlivec2500-cdm32/6462/13 "2017-12-16T09:11:11Z")
Here are the photoes:
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### Author:  [@dimakov](https://forums.allen-heath.com/u/dimakov)
#### Post date: [16 December 2017 09:32 UTC](https://forums.allen-heath.com/t/need-urgent-help-failed-connection-dlivec2500-cdm32/6462/14 "2017-12-16T09:32:27Z")
The system is Mac OS X 10.6.8, it doesn’t support Director (
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### Author:  [@steffenromeiss](https://forums.allen-heath.com/u/steffenromeiss)
#### Post date: [16 December 2017 11:13 UTC](https://forums.allen-heath.com/t/need-urgent-help-failed-connection-dlivec2500-cdm32/6462/15 "2017-12-16T11:13:44Z")
find out if all network ports are working
connect them to a switch with status lights
on your photo your cdm has no link to the network
the switch should detect at least GBit-LAN
if this fails it is a hardware fault
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### Author:  [@anadelman](https://forums.allen-heath.com/u/anadelman)
#### Post date: [16 December 2017 20:36 UTC](https://forums.allen-heath.com/t/need-urgent-help-failed-connection-dlivec2500-cdm32/6462/16 "2017-12-16T20:36:22Z")
I wonder what the IP address of the MixRack is. Is it really 192.168.1.70?