just listening to L/R through headphones and with nothing plugged in to the desk, all preamp gains set to 12 o’clock, all faders at unity (0) and headphones at 11 o’clock there seems quite a bit of noise (hiss) If I crank a channel’s preamp gain to about 3 0clock it starts lighting the gate threshold around -40db. My question is, is this a normal level of noise? I appreciate I’m summing the noise by having all faders up at once but still seems a bit noisy to my ears? Anyone else confirm this?
Do you have the pads on all channels off? If you have any pads engaged combined with high gain settings you will get a lot of noise.
From the knowledge base:
Known issues – Other:
Some USB noise can be heard on the ST3 input channel when the top panel ST3 mini-jack input is selected as its source and nothing is plugged in.
Mute this channel or turn its fader off when it is not being used. The noise is not present when an audio source is plugged in.
Thanks, but st3 is muted and still noisy
Stix - where do i find the pads?
i’m not sti but i know where to find the pads for channel gain reduction: Select an Input channel, go to the processing-screen, choose the first register “preamp” there you will find the “PAD” for Gain Reduction.
are you talking about the rotary dial? I know about that one, thats the one I’m using
No, it’s a (picture of a) little switch. See page 16 of the manual, top right photo.
This is only with dSnake input:
Channel Preamp source Local (red Gain) – Rear panel Mic/Line sockets feeding the internal Qu mixer preamps. These are padless preamps featuring wide gain range.dSNAKE (yellow Gain) – Remote preamps located in
an AR2412 or AR84 AudioRack on stage or other
remote location and connected to the Qu dSNAKE
port via a Cat5 cable. These preamps include Pad
switching.
ou now i see… page 16 on the manual… the “PAD” Button is only available for the AR-Racks Preamps! (is that true?)
If you use the Qu-16 without a AR-Rack then you would not have the possibility for Gain-Reduction by PAD! But then that should not be your Problem!
Do You have the same noise when you have plugged in a channel? Can you tell that there is only one channel that generates that noise or does it only start if you turn the volume of all channels up?
seems to be across all channels when you crank the gain on each channel. (whether plugged in or not) can someone else check if theirs does the same? turn up preamp gain knob on any channel until around 40db of gain or above, do you see the gate meter lighting up and when you listen on headphones can you hear noisy hiss?
thanks
to add to above, playing with the PAFL settings and reducing the PAFL trim obviously reduces the hiss on headphones but the fact remains when you crank the input gain you induce a lot of noise… just got my 01v96 out to compare and it seems a lot quieter at similar levels
I wont have my demo unit back till the weekend so it will be then before I can test this. I had not noticed that there was no pad on local inputs. I can’t understand why this was not included. On this level of console it seems that would be a given and if they can do it with a AR box connected why not with local inputs? Not a lot of people will be using this with a remote stagebox.
Missing a pad does seem like an oversight. You can dial down to -5db on the rotary…maybe they thought that was good enough? Leaves you 65db of gain range.
Anyway, I hadn’t really noticed noise much. I tried as OP suggested, and there definitely is additive noise from preamps; it increases as you bring faders up. But I would expect that.
My test, to try to get some kind of consistency: Shure SRH840 phones, phones level maxed. L/R at 0db, channel 1 at 60db gain, fader at 0db. Mute and unmute channel 1.
Doesn’t seem to me to be an inordinate amount of noise is added for that level of gain. So far I seem to end up with about 28db gain for most mics, even dynamics. Haven’t tried a ribbon yet, though.
HTH,
hmmmm, if I use your settings (60db of gain) it sounds like I’m stood next to Niagra falls - very loud hissing. Are you sure you’ve got LR to PAFL turned on in the setup menu? Also, do you see the green gate meter climbing up as you turn up the gain? At 60db, my meter is lighting up the bottom quarter of the scale
also, there is crackling sound in headphones when turning preamp knob backwards and forwards. Not very noticeable through external speaker, but definitely in headphones
had a go at making a short video to show whats going on, listen to the hiss from the headphones at the end
My mistake: the gate was on on that channel. I thought it was off. Yes, with that changed and other settings the same, hissing is pretty loud. If I try to use the gate, it starts going in and out set at about -48db.
My old 01V may be slightly quieter at the same gain setting, but I have no idea how much gain follows all the way to the phones output for each board, relatively.
I can’t figure out if there is a way to compare the published specs versus the 01V96.
I submitted a tech support ticket to A&H with a link to the video, will report back with what they say…
here’s a copy of the response from A&H tech support.I guess what they’re saying is I’m listening to the noise floor driven to the max. would still like confirmation from other users that your desk acts the same way as mine, just to rule out any possible fault
thanks
Hi John,
Thanks for the video,
The Qu has got a powerful headphone amplifier for loud Live situations.
If you were to pass audio through at the settings shown on your video this noise would not be noticeable
(please be careful if you do try this at these settings as you might damage both your headphones and your eardrums)
If you make a recording and play that back you should not notice this noise either.
We have an article in our knowledgebase section that was written primarily for users of our Xone DJ range,
https://allen-heath.helpserve.com/Knowledgebase/Article/View/872/0/xone-noise-in-my-headphones
If you require further support please contact the official Allen & Heath distributor for the UK.
They are now providing all UK technical support, service, warranty repairs, repairs, spares and sales.
Audio-Technica Ltd
Technica House, Unit 5 Millennium Way, Leeds, LS11 5AL, United Kingdom
ukahwarranty@audio-technica.co.uk
techsupport@audio-technica.co.uk
Tel: + 44 (0)113 277 1441
option 4 - Technical Support
option 5 - Customer Service & Repairs (inc Allen&Heath Spares)
Alternatively, please note that you can also contact them directly via their contact form
at the distributor page on the Allen & Heath website: https://www.allen-heath.com/Distributors
If you have any difficulty getting in touch with the team at Audio Technica UK
for any reason, please let us know by replying on this support ticket.
We hope this helps.
Best Regards,
Allen & Heath Technical Support
the internal gain structure is different than the one in 01V96
Did anybody tried these settings with connected sources? That’s what counts.
Plug in a microphone with switch and set up your gain for usable amounts and turn off the mic with the switch.
The noise should be much lower than in your test.
HI you would happen to have the signal generator on at a low level. I did that when I was checking everything out and forgot it on in a monitor mix.