Output for monitors not working

Mains work fine and get signal through inputs, however i cant seem to get my monitors to work through the outputs. Cables works fine and latest firmware is installed. Im sure im doing something wrong. The unit is brand new!

This may be obvious, but make sure that the channel fader is turned up in the Mains section as well as the Monitor section that you’re using.

I’m sorry. Disregard my previous post. For some reason I was thinking of you problem as reverb not working.

Have you selected the sends on fade mode for the mix you want to use and then bring up the channel send level fro the channels you want to that mix and is the master for the mix turned up?