We have a Qu-24 that has been updated to v1.90. And it has stopped connecting to our laptop through the USB-B cord. Tried reinstalling the WDM driver but laptop still does not recognize the mixer. Just wondering if I am missing something. I have tried using a memory stick for recording but the QU drive only last about 30 mins and powers down.
Hi Rodney,
Please start a support ticket so we can try to help get you up and running again.
You can do that at allen-heath.com/support.
A fresh download and reinstall of the firmware may solve the issue here.
Thanks!
Alex
Do a hard reset as well.
Sorry for not getting back to anyone, with Christmas holidays I was no where near the mixer. But just a note hooked up the laptop to mixer and it works again. Totally baffled as I have not done anything. Going to watch it right now to see if problem comes back.