# Qu-5 User Login Issues

**URL:** <https://forums.allen-heath.com/t/qu-5-user-login-issues/29883>\
**Category:** Qu Troubleshooting\
**Created:** [4 October 2025 17:05 UTC](https://forums.allen-heath.com/t/qu-5-user-login-issues/29883 "2025-10-04T17:05:01Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Lyrozai\_Dhoaro](https://avatars.discourse-cdn.com/v4/letter/l/c6cbf5/32.png) [@Lyrozai\_Dhoaro](https://forums.allen-heath.com/u/Lyrozai_Dhoaro)\
**Post date:** [4 October 2025 17:05 UTC](https://forums.allen-heath.com/t/qu-5-user-login-issues/29883/1 "2025-10-04T17:05:01Z")

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Just got a brand new Qu-5 mixer, and despite being able to set up users, I seem to be unable to require a password for login. When I lock the board it does not require a password to unlock, and the QuMixpad app does not require a password for any of the users that I’ve already tried to set passwords for.

I would like for it to require a person to select a user profile and enter a password on startup, when unlocking, and on the app.

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**Author:** ![ShadowSound](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.allen-heath.com/shadowsound/32/8080_2.png) [@ShadowSound](https://forums.allen-heath.com/u/ShadowSound)\
**Post date:** [4 October 2025 22:44 UTC](https://forums.allen-heath.com/t/qu-5-user-login-issues/29883/2 "2025-10-04T22:44:03Z")

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Page 37 of the user manual explains how to set up passwords for users:

> **[Qu567\_User\_Guide\_V1\_1\_0\_Iss2.pdf](https://www.allen-heath.com/content/uploads/2025/06/Qu567_User_Guide_V1_1_0_Iss2.pdf)**
>
> 5.07 MB

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<div class="post-metadata">

**Author:** ![Lyrozai\_Dhoaro](https://avatars.discourse-cdn.com/v4/letter/l/c6cbf5/32.png) [@Lyrozai\_Dhoaro](https://forums.allen-heath.com/u/Lyrozai_Dhoaro)\
**Post date:** [5 October 2025 14:39 UTC](https://forums.allen-heath.com/t/qu-5-user-login-issues/29883/3 "2025-10-05T14:39:13Z")

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I have followed the user guide’s instructions for setting a password, but the mixer refuses to prompt for a password when switching users, booting up, locking, unlocking, or logging in from the app.

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**Author:** ![tomdavi](https://avatars.discourse-cdn.com/v4/letter/t/5daacb/32.png) [@tomdavi](https://forums.allen-heath.com/u/tomdavi)\
**Post date:** [25 October 2025 17:55 UTC](https://forums.allen-heath.com/t/qu-5-user-login-issues/29883/4 "2025-10-25T17:55:32Z")

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Cant help as I have same problem - other posts imply that it is possible but I cant find a definitive guide to how to set up an admin password unless (sudden thought) its just one of the “named” users on the listing of all users that can be setup ?