First session with the desk. Two 45-50 minute multitrack recordings to 64GB Sandisk Extreme.
All fine, zero errors.
Stick is £25 in the UK
Cool!
The best news on my last week.
Thanks Rodf and Karl for your help
Harry, I have cruzer fit, 32gb, that I format using my pc. FAT 32 type. I add the .quu file to the root drive, take it to the board, put it in the qu drive, and it doesn’t recognize it. It asks me to format it, and hit the format icon. I have let it sit for over 5 hours with no progress. Any thoughts? The only other drive I have is a SAN disk cruzer glide in 16gb, which I understand will not work.
Sound tech
Hi All, we have had a considerable number of reports that San Disk devices listed on the Qu-Drive USB Device Compatibility chart are no longer working.
The devices can usually be read, but will cause the Qu-Drive format process to hang at 0%.
We have been able to test a small number of these devices here and can confirm that there has been a chipset change in manufacturing. This seems to be across San Disks range of products.
We advise avoiding San Disk products until we are able to verify all of the devices affected and offer a resolution.
Please note that this may not affect the San Disk Extreme models
If you have a device which you are experiencing these issues with any devices we urge you to complete the USB Device Compatibility Questionnaire or send an email to support@allen-heath.com with all the requested details.
Thanks.
Harry.
So, in the meantime, where is an “updated link” that has the current usb drives that are compatible with the qu-24? I would like to be able to update the firmware.
As found in the opening post: Qu-Drive Compatibility Chart (Responses) - Google Sheets
The list updates automatically with each new entry.
Thanks.
Harry.
fantastic…thank you!
Lexar Professional JumpDrive P20 64GB USB 3.0 (400MB/s) Flash Drive Memory Stick
Tried in a Qu-SB. The USB light comes on on the QU-SB and then goes after after 2-3 seconds. Drive not found.
Reformatted on Linux as FAT32. Still no joy.
Any ideas why this is the case? Even if the QU-SB only supports USB2 it should still operate the stick.
PCs running both Debian and Manjaro linux on Gigabyte motherboards can see these sticks no problem.
QU-0SB
Seagate ST2000DM001 HDD SATA 3 6GB/s enclosed in a Silverstone USB3 external Caddy.
Formats: Yes
Save show: Yes
Record Multitrack: Lasts 2 mins and fails.
Record Stereo: not tried!
Hello, I just updated my QU32 for firmware 1.8. However i can’t upgrade to 1.9. I’ve formatted my USB & it’s recognized but it won’t find the file (the only file on the USB drive). I’ve downloaded it 10 times and tried it. Just says no file found. Any help might be appreciated.
@kpjax - Hi Kyle, sorry to hear you’re having trouble.
Have you extracted the .QUU file from the ZIP archive and placed this in the root directory of the USB device?
Also, did you remove the v1.8 firmware .QUU file from the USB before trying to update to v1.9?
If you haven’t already seen it take a look at the firmware update instructions here: https://www.allen-heath.com/media/How-to-Update-Qu-Firmware_5.pdf
If you’re having any more trouble please send us an email to support@allen-heath.com
Thanks.
Harry.
Just tried Patriot TAB 32Gb USB 3.0 with no success. Mixer won’t even read to let it be formatted. Came formatted as FAT 32, tried re-formatting on PC and MAC but no joy. Shame, because small size and chrome look is a great fit.
thanks. I’ve followed all the steps. like I said, I just updated to 1.8. I formatted the drive using the qu menu. the. copied 1.9 to the usb and inserted it. it still says it doesn’t see the quu file.
I see you updated the list from my post above about the Patriot (thanks). Just to point out this is the same as row 26 on the list (the PSF32GTAB3USB), which worked for other user but not me. A Sandisk Extreme works fine for me but not the Patriot. Would be great if we can find any of these small format drives that test ok for recording because we would like to use mixer at gigs controlled via IPad with a Desksaver cover on. The large USB sticks are too long for the cover and prone to being in knocked during normal use.
“The large USB sticks are too long for the cover and prone to being in knocked during normal use.”
I use something a bit like this:
@kpitts8198 Hi Kyle, ok, thanks for clarifying. What happens when you put just the v1.8 .QUU on the USB key. Does the mixer read the file?
Have you tried another USB device?
Thanks. Harry.
it reads the 1.8 no problem. I use the same usb for the 1.9 and it doesn’t see it. format and put 1.8 on it and it reads fine. it’s very confusing. no other usb I have will even be seen by the qu32.
The first thing I would do is do a fresh download of 1.9 and start over. Most of such problems have worked out when I went back and started fresh. Downloads aren’t always uncorrupted…
Good luck.
@barrypearce
Hi Barry, could you add the information for the Lexar JumpDrive to the Device Compatibility Questionnaire please? A&H Qu-Drive USB Device Compatibility Questionnaire*
It’s possible that the issue with the caddy you have tested is that it’s USB 3.0.
Can you tell me what happens when this is in record?
Does the record just stop or does the drive appear to dismount and Qu-drive starts to read the drive again?
Can you also try to record in Stereo please?
Let me know the results.
Thanks. Harry.
@dick-rees Hi Dick, Qu firmware has been packaged in ZIP files since v1.8 so they are lossless. If the ZIP was corrupt it wouldn’t extract. Cheers. Harry.