Hello everyone, I have encountered the same problem of tracks recorded with cuts in my Qu-16 digital mixer. I used 6 hard disks (both certified and non-certified) I have updated the firmware to 1.31 and I have always formatted hard disks from Qu-drive before use. I tried to do a hard reset of the mixer but all these attempts have not been successful.
You how you solved it? Let me know because it is a problem really obnoxious!
Please listen the MP3 attachment
Hard disk list used:
Western Digital Passport 500Gb (certified)
Western Digital Elements 500Gb (certified)
Seagate Backup Plus 500Gb (certified)
Seagate Momentus 500Gb(not certified)
Western Digital Passport 1Tb (not certified)
Sounds like the needle is jumping out of the groove.
Oh, wait…
I haven’t done extensive recording yet, so I don’t know if my desk has this issue or not. Does there seem to be any pattern of when this happens? Right away, or more than 2 hours in, or…?
I’ve used a WD My Passport to record with absolutely no issues. It’s certainly not a pattern. This is the only report I’ve seen. It could be as simple as a bad cable causing the problem.
I’ve also had skipping problems. Not as severe as the one you posted. On average over 4 - 45 minute sets I’ve had 2 or 3 skips. It was worse when I used the WD passport from their approved list. I been back and forth with tech support (which they were very quick to respond each time) but the last response was send the unit back to the dealer. I was hoping the last update would fix it but it did not. I’ll be sending the unit back for replacement. Let me know how you make out with yours
to GR-PDX : generally right away (appears to be present each time increases the dynamic of the song, but it is not always so)
to ALL: I agreed with the Italian distributor of A & H for warranty return of the mixer. They will carry out technical checks on the apparatus … I’ll let you know. However, it is unacceptable to a similar problem on a mixer bought 2000 €!
I’m really very angry!
I use a Lacie 500 gig drive formatted on the QU-16 and it works perfectly all the time.
I take recent recordings off the drive right away and store them for mixing on my
computer system. That way the Qu-16 is always empty when I do a new recording project.
cheers,
Mike
Ok Mike (moon)
but a mixer of this caliber should not behave in this way. Should be able to support any type of hard disk even with very few restrictions … keep in mind that I format the disks before each recording but the problem is always present. I remind you that I have used as many as 5 different disks, at this point the problem may not be the hard drive. Next week I’ll return my Qu-16 at the assistance. We’ll see…
I’m still having playback problems. I used the files provided by Nicola A&H.
What did I do:
Used WD drive Utility to update my WD-Drive. Did the long test. Everything OK.
Factory default the QU-16. Re-installed the firmware.
Format the WD on the QU-16. Again format the WD on the QU-16.
Copied the files from my W7 PC to the WD.
My QU-16:
Firmware: 1.31 - Rev 2966 2014/02/04 09:33:50
MAC 1: 00:04:C4:00:8F:03
MAC 2: 00:04:C4:00:8F:04
DAC Temp: 58 (Hi 59, Lo 46)
CPU Board: 04
Audio Board: 09
Surface Board: 11
Fader Firmware: V56.e
Processor: 0302E01F-AB359806-50B01620-F5000582
Western Digital My Passport 500GB USB3.0/USB2.0
Firmware: 1.025
Supplied USB-cable: 4064-705107-000
Lot Number: JEMSHE108130JG
Hi Ermep01,
I think you should return the mixer to the manufacturer as I did.
Several people have this problem and it is dramatic!
What’s you serial number machine? I’m curious
Today I sent my Qu-16 workstation to distributor… I think I have news (hopefully) within the next week…
Please, inform me about what you are doing with your Qu-16… I’m referring to all those who have the same problem my.
Don’t stay doing nothing, wake up!
It would be helpful if maybe more people who have tested recording 16 or 18 tracks could post their results to get this issue resolved.
So please test:
Recording 16-18 tracks for at least 60 minutes or more without dropouts on latest firmware, with a harddrive or pendrive formatted through the QU-16.
Please post what model hard drive was used for the test, and also post the serialnumber of your QU-16.
The direct to USB recording feature is one of the major selling point of this device, and in my opinion should be rock solid. At this point it seems it is not, and I am holding out on buying for now.
Hello to all,
I have been informed by a buyer on facebook that the problem is well known to Allen & Heath and that it’s a firmware problem that they are trying to solve in a short time. Two cases were identified in Italy. It seems that in 2 weeks should issue a new firmware 1.4 for the whole Qu-series. In the meantime, the company recommends using only mains powered hard disks with at least 7200rpm speed. I hope this information that I have received are correct. None of you I have yet to date on what you are doing on the merits of the issue…
I waited for news from technical support as many as 3 days ago, but I was not called. They promised me a contact to update me … but nothing to do. I begin to be irritated by the lack of information. Frankly, the service network of Allen & Heath is disappointing to me, I was expecting more clarity and competence. I’m already thinking of selling my mixer Qu-16 due to a lack of reliability …
No problems here with my qu24 (001390 - latest firmware) and WD Elements 500gb. I’ve recorded 3 shows, no dropouts. I think problems may be mains power related…
