Yup, I’ve done all of that so far. Fingers crossed that A&H has an answer.
Try doing a hard reset on the mixer. Make sure both units are on the same firmware.
Question:
Are both units new or are either of them used gear?
I bought the QU new several months back and haven’t had any issues since.
The AR84 is used. Trying to get in touch with seller, but no response yet.
From what I’ve read, the AR84 should automatically update its firmware based on whatever mixer is connected to it.
As for the hard reset, do you mean power cycling each unit? If so, I’ve tried that and no change.
You should have specified “used” in your original post. With used gear of unknown provenance all bets are off.
Question:
When you’ve set it up however you do, have you cycled through all the channels of the Qu-pac to see if there’s signal present on ANY of the channels? If not, switch them all to dSnake input and see if it’s just a routing problem or the like. Also see if you can send signal to the AR84 outputs.
I think it’s 50/50 between the used unit being bad and a routing fail. Maybe trying the outputs will help. If you’re able to pass signal to the outputs, then the ofds swing in favor of a routing error despite your best efforts.
Yeah, I’ve cycled through all possible inputs, but I haven’t tried the outs on it yet. I’ll try that, and if nothing there, wait to hear from A&H, though may just ask for a refund (the glory of buying/paying via eBay/PayPal).
There was an episode of the Big Bang Theory where Penny threw a guys ipod out the fourth floor window into the street where it was run over by a car. Rajesh enters the apartment with a mass of ipod parts in his hand saying,“Look! I found a free ipod on the street!”
Howard points out that it’s broken and asks what he’s going to do with it to which Rajesh replies, “What else? Sell it on Ebay as slightly used.”
Aye, I just checked the outs on it too and they’re a no go as well.
The guy was selling 3 units for $400 each. Still hoping there’s an easy fix, so I’ll report back on what A&H says.
Seller looks legit. Have you done any testing to make certain your cables are good for the intended purpose?
yup, test inputs/outputs with other known working cables, and still, nothing.
just tried a hard rest (hold reset+setup on boot), and still, nothing.
I think it’s time to file a return :-/
I wonder,
if you are using a crossover cat 5 cable and would it allow a succesful D snake (yellow LED status lights)
but not allow the unit to pass audio?
hmmm, I don’t have a crossover cable here or I would try it.
NOTE: to eliminate any confusion here, a crossover cat 5 cable is NOT what should be used.
I would like to reiterate what Dick asked…
what version firmware is being used, and I would like to suggest that you save your shows first to a USB thumb drive,
then download the newest firmware from A&H, and with the AR84 connected, do the update.
And yes, gamsjager2013 has perfect feedback and would not likely knowingly sell defective gear, if he still has another one,
I would ask for him to replace it.
Dan…
I think you’re quite correct on both the cabling and the firmware.
The basic problem I sense here is that of an assumption or set of assumptions by the user regarding the problem and the resultant tunnel vision or closed-mindedness so antithetical to solving engineering problems. No slight intended or blame assigned as this is merely human behaviour to which we are all subject.
In problem solving, EVERYTHING is suspect until incontrovertible proof obtains. Even then, results of a prior investigative step must always be reaffirmed in light of succeeding steps.
Question EVERYTHING…assume NOTHING.
i can confirm that the cat5 cables that i’m using are not crossover and are indeed patch cables. i’ve also tried a few different cables in case one was bad.
i also went with the older firmware and then back to the newest firmware (1.90). still nothing.
i really hope it’s a user error, i hate sending things back.
I think is where an A&H support email would be useful.
If the dSnake logo is showing on screen, and the I/O is assignable… then we ought to have signal (both ways).
For the outputs I would try the oscillator on board
Yes, I’ve been in touch with A&H. They asked me to do a reset of the unit, which I did, but nothing resolved as of yet.
Just got in touch with the seller and they’re alsoo looking into it since they’re an A&H distributor
Ok, at least the true support channels are being tapped as well…
Hello All
I’m the seller of this unit
We are an authorized dealer of Allen and Heath and have been for 10 years with perfect history.
This unit was a demo/test unit for our shop and never saw a gig. It was tested on a GLD and Qu-pac before leaving our shop and worked perfect
I’m seeing issues with many Qu-pacs and ABS168’s and AR84 units
I’m going to test another one of the AR84’s with our qu-pac and see what happens - i’m starting to think this is a bug with QU-pac software
Don
Hey Don,
I most definitely agree that it’s something to do with the firmware on each. From what I’ve read, the expander audio rack is “supposed” to download the firmware from the mixer, but I don’t know if that’s happening or not.
I’ve tried both firmware 1.82 and 1.90, but got nothing.
Thanks for being so responsive/helpful, Don! Really appreciate it.
Best,
Ian
Didn’t I read that AR/AB firmware can only be updated by a GLD, and not a Qu?
I’m in Austin, not too far away from you in San Antonio, I am out of town for the next few days on business, but will be back in Austin by Friday. I have all of the gear at a local rehearsal facility in Austin, if you wanted to meet up I can walk you through your and see if it’s actually an issue or if it’s something else.
In the meantime, try contacting our tech-support. And have them walk you through it, if you have not done so already. They can usually resolve these issues over the phone. Also please take a screenshot of your D snake routing.