So we got our SQ-7 a couple of days ago. Everything works fine besides the displays and LED´s for the soft controls on the right side.
When we assign functions to the soft controls they change the colours of the displays correctly and the buttons light up red as they should. Same with the soft buttons on the right side.
All of the rotaries and the buttons work and do what they are told.
BUT all the rotaries and buttons flash white with about 5 seconds between each flash. And there is no text showing up in the displays.
Soft keys on the left side of the console does not flash in white.
Any suggestions?
Tried hard reset and firmware update. Did not help.
Yes i will film it at send it to the support!
Today when i started the console they all showed text just fine and no white flashing.
The mixer has not been moved at all. Been sitting on the same table since we unpacked it.
Hey again!
I sent an email to the support with the video as you suggested.
That was over a month ago. Still no replies from the support.
What should i do?
We really need the console for some upcoming shows. But as it is now we dont want to use it, since we dont know if we need to send it in or not.
The mail got sent, and revieved. I got the confirmation email and the file was not bigger than 10mb.
I even checked the “Support ticket” wich was set to “Closed” without any action or reply.
Anyway here is a dropbox link that i will also email the support that contains 2 short videoclips of 2 different kinds of behaviours.
One is white flashing and no text. The other is RGB flashing with some pixels in the lcd´s. https://www.dropbox.com/sh/99xbxdxc23at196/AADHoYhwknlQoi-zhrOeG8qma?dl=0