Thanks once again,for the fantastic support. For what its worth; I have the impression that this happens here more often in the home studio, when I try to start up the SQ, hooked to the network (Control/Dante/BomeBox etc.). And less in a stand-alone start up. But it is indeed hard to tell wether this is truly the case. Succes with the debug. Greetings
I have exactly the same problem, on two SQ5, swapped out the first for the second, and the problem remained so not SQ5 hardware related, reboot seems to solve the problem but my confidence in the SQ has gone…I hope a firmware update solves this very soon (and to admit that it was a problem in the first place!)
I also encountered this problem on the SQ5 console. Rebooting with a button helps. Can I go back to firmware 1.5.4 or 1.5.5?
I never had this in the 2+ years since I got the SQ until last week, and again tonight just before the show started!!!
It was rock solid on 1.5.4so going back to that tomorrow.
So long as you don’t have any newer stage boxes with the recent component changes then you’re good to go back.
@KeithJ A&H
A little more info now the gig is done…
This time it wasn’t a cold start.
The console was switched on at around 3pm and then locked at 7pm.
I unlocked it at 9pm successfully but it immediately froze.
A restart using the power switch (after turning off all the PA and monitor amps of course) sorted it and the rest of the gig was fine thankfully.
Hope that helps!
(Back on 1.5.4 now)
We recently ran into this issue as well with our SQ-5. Started when we updated our firmware to 1.5.7. It’s only happened 3 or 4 times over the course or a few months. Looking to revert to an older version for the time being. Does anyone have a download link for 1.5.4? All I see on the website is 1.5.7, 1.4.4, or 1.3.2.
Thanks!
G’day champions!
I’ve been having 2 of my SQs screens locking. Consoles still pass audio and you can still adjust any parameters that have a physical control (such as faders, comp and gate threshold, gain, hpf, eqs, etc.), but it stays on a selected screen so you can’t see what’s happening, or tap other parameters to use with the rotary encoder. Sometimes they do it after 2 minutes, sometimes not at all. They have to be rebooted as they do not sort themselves out. They’re on current firmware. If an iPad is connected it can be used for full control. I have had it happen a lot while doing a multitrack usb recording, which makes you lose the recording as well. As such I no longer use SQ drive for recording as it cannot be relied upon even with the recommended drives now it seems.
I asked my distributor (who are pretty good to deal with) and they said submit a ticket with A+H. I did that and they told me to just ask on the forum. While trying to create an account it told me to submit a ticket. Soooooooo……………. ummmmm………………. Not really sure what the next move is.
In case this gets a response, I’d love to know what to do about a bunch of other issues I’ve got right now (a dead dLive C3500 with less than 20 hours use and not being able to use add ons that I’ve paid for on some SQs). I’ve really been struggling to get customer support lately, which I’m hoping is just a string of bad luck as I’ve found Allen and Heath great to deal with for the past decade or more and I really love the products. They’re the most reliable consoles I’ve ever used. I’ve flown at least a few times a month, and done a few local shows a week with the same SQ5 and AR2412 in a pelican case for about 5 years (lucky to live in a place where we still had gigs during Covid) and I still haven’t had one real issue with it. Still has the original faders! Also have a CTi1500 that’s doing great.
I’m more than happy to give you absolutely any information that you want, so please feel free to ask away. I’ll happily try to get the problem to repeat during the week in the factory so we can find what causes it if you need.
Hey @danielaurora
You spoke with Rafa on the support system and I’ve just read through his reply - the only thing he recommended bringing here to the community were feature suggestions.
http://support.allen-heath.com is the best way to get support from us directly, though of course there are also our distribution partners who can assist and will look after any repairs and servicing if required as well as anything else relating to hardware or parts. (and agreed btw, TAG are ace!).
In your case, there were multiple things, some which we can help you with, and some which would need involvement from TAG.
Please respond to Rafa’s questions there and we’ll be able to help 
RE: The touchscreen issue though - this is a bug of some sort and will be fixed, we’re still on it!
Thanks,
Keith.
One of our SQ5s has had several occasions in the last few months where the touchscreen was unresponsive on startup. Restarting it has always resolved the issue.
Hi Keith,
Sorry but I’ve actually been in contact with A&H far more than what you are aware of by the sound of it. I’d be more than happy to chat about it if you’d be interested. I will also happily give you screenshots of conversations if you’d like as there is clearly a lot of previous communication that you are unaware of.
Thanks,
Dan
Hi all,
This bug has been fixed in the V1.5.9 release, as noted here - https://community.allen-heath.com/forums/topic/sq-v1-5-9
Thanks,
Keith.
Hi everyone
Is there a way to ‘force’ a firmware update from a USB stick without using the touch screen?
The touchscreen on my SQ5 is has gone completely unresponsive since Saturday.
When booting up, I was stuck on the login screen, as there was no way to select a user and log in.
I have now tried a full ‘hard’ reset and I can get into the console because the passwords are gone, but the touch aspect of the screen is still completely unresponsive (the screen itself works fine).
I’m assuming this is a hardware problem. But I’ve been reading up around here and I would like to try and update to the new firmware before I send it in for repair, to rule out the possibility of this being the software/firmware problem that others have experienced.
However, obviously, I can’t perform the firmware update through the normal process, as my touch screen doesn’t work.
Is there another way?
Hello @SimonVB,
Please contact us to Support@allen-heath.com and we will assist you with this procedure as well as follow up in case of being a Hardware fault.
Thank you,
Rafael
@rafaela, just for future reference, am I understanding that there is a way? If so, is there a reason not to let us know what it is?
For everyone with this issue (myself included):
What brand/type of router do you use?
How are your IP-settings? (DHCP/static)
How many clients?
Does it have internet connection or is it isolated?
Hi everyone
An update: helped by A&H’s support service I was able to force the firmware update from a USB key without having a functional touch screen.
I don’t know why the method for this forced update is not (yet) shared here, but I feel it’s up to A&H and not myself to do so.
In any case, since this firmware update to V1.5.9, everything is working fine again!
@Sypie, when my touchscreen was unresponsive, I tried several times to reboot with no network cable connected, and it didn’t make a difference. Other people’s mileage may vary, of course.