SQ6 No scene recall

SQ SQ Troubleshooting
1

So today the SQ6 stopped recalling scenes. Any clue what might have happened or a quick fix?

2

Hi Grace GCF,

I’ve not heard of this happening before. Could you please forward a link to a video of this behaviour to support@allen-heath.com?

Thanks

Alex

3

I will email to support but here is the link

4

Hola, tengo el mismo problema con sq7, me dice escena corrupta, agradezco ayuda urgente, tengo show mañana con varias bandas y no podré grabar escenas porque no las llama de nuevo
Gracias

5

Hi Jorge,

If you are having a similar problem on your system, please start a ticket at support.allen-heath.com as, although we do not yet know the root cause, we are looking into this why this behaviour happening at the moment.

Thanks!
Alex

6

Hey Alex,

I had the same problem with my SQ6. I was able to store a scene, however when i tried to store changes and overwrite the scene , the scene was corrupt and even changed the name automaticly. Lost a day of work due to the issue. After i installed all the firmware updates starting from 1.2.2 till 1.4.3, the problem is solved for now.
I bought my SQ6 a week ago with firmware 1.4.3 installed.

Best regards,
Thijs