SQ7 Console freeze

SQ SQ Troubleshooting
1

Hello all,

This weekend I was running FOH for an outdoor show and tried using my hard drive to do a multitrack recording through the SQ drive. I am not sure what happened, but the console ended up freezing. I was unable to access anything from the user interface. Absolutely nothing. Faders and mutes still worked, but nothing else was accessible.

I had a few guys saying that it could have been the size of my hard drive that caused the internal CPU to overload and therefore freeze. I was using a Seagate 2TB BUP. Is anyone familiar with this or has anyone experienced this issue that can lend some insight?

2

Hi Matthew,

What firmware version were you using?

Have you contacted support already (support.allen-heath.com)?

Thanks
Alex

3

Firmwawre version: 1.5.0 r3883. I have just contacted support.

4

Sounds like the screen freeze. Turn off the RTA overlay.

5

Aii…Had the screen freeze happening here also. Hope A&H is searching for this bug

6
This weekend I was running FOH for an outdoor show....

I’m just jealous that you had show!

7

Thanks guys! I spoke with support and this is apparently a known issue that is being addressed.

8

Is this just an issue with the SQ7? Or is it the entire SQ series?

9

From what I’ve gathered, it’s the SQ series.

It actually happened again this weekend, except that I read another post explaining that the screen is actually still functional, it’s solely the display that is frozen. I was able to stop the recording and save the audio files just by going to the utility page and pressing on the screen where I remembered the correct pages and controls where. I also references pictures from the manual to make sure I was pressing the correct area of the screen. It worked this time but I really hope A&H has a fix for this soon. Such a great console to have such a silly thing like this causing trouble.

10

Unbelievable, same thing happened to me today…
SQ5, Multitrack recording, RTA Overlay on,
After 3 hours the screen got frozen…

As Matthew has written, I was also able to stop the recording…

Every thing is working but the graphics of the screen got stopped…

Anoing…

Yours dd

11

the bug is already confirmed
and I’m sure they will provide a solution as soon as possible

12

We are also waiting for a solution for this bug!

We are recording in Stereo on USB stick. The screen freeze occurs in round about 10% of the recordings we do.

This is a really big problem for us since we updated the console to V1.5.0

13

I understand that if you turn off the RTA on the PEQ screen while recording, that should sort it until a proper fix is released.

14

Came here to check if it was just me it was happening too. My screen has froze up twice this week, while doing streaming shows.

15

Did you fix the problem? I constantly use multitrack recording and the screen always freezes. Maybe someone else knows some other way to stop the recording?

I really hope for an early solution to the problem !!!

16

Have you double checked that you’re running the latest firmware?

I’ve had this problem in the past but new firmware seems to have fixed it. No gigs here of course, but I’ve run 2 hour+ tests several times now with no problems.