Crickets?
Geeze, I purchased a qu24 cause of the announcement and sold my Mackie control surface already… I feel dumb.
Yes it is very sad, and to your point, it is an insult to the people who are purchasing the mixers based on A&H’s bogus announcement. The anti A&H chatter on the internet is getting louder, and A&H remains quiet.
Not that A&H cares, but I will be selling my mixer. Enough is enough. The honeymoon phase is over now that I have seen their true side.
To those of you who have given me great “How to” advice, I appreciate your time and effort. You all taught me a lot. The best of luck to you all. Time to move on…
Hi Alrod et al,
I understand your frustration and believe me, we do care about our customers.
We had anticipated the release to take much less time, hence the decision to include it in the V1.9 announcement. The email shot and press release referred to Windows DAW Control as a ‘coming soon’ feature. I’m sorry if this wasn’t very clear or misleading. Unfortunately we faced unexpected software challenges which we are now working hard to resolve and test. I’ve asked my colleagues to update you on progress regularly.
I appreciate the response, but I think you are still missing whatI am trying to say. You minimize your culpability by making the statement " I’m sorry if this wasn’t very clear or misleading" Your splash page (which you are still running by the way), does not say “coming soon”. It advertises the Firmware V1.9 Full Ecosystem Upgrade and lists the following: (Also see attached screenshot)
Fully featured QU-Pad app
ProFactory mic presets
QU-Control install app
Windows DAW Control
Again, NOWHERE does is say “coming soon”. A person has to dig into your website to find the “coming soon” information. There is not even a “Read or Click for details”. So you see, you are misleading your customers and potential customers. Many people are purchasing the QU series based on the advertised Windows DAW Control. Might I suggest that you update the splash screen to say "Windows DAW Control (coming soon). Actually you should probably remove it all together and release it when it is ready V1.10?
I’d like to share a couple of bits of sage advice my Grandfather gave me:
“Don’t cut off your nose to spite your face.”
“If you want the world to kiss your a**, make sure to pull your head out first.”
Happy trails.
I am not trying to get anyone to kiss anything Dick. If you are promoting the idea that it is ok for companies to mislead buyers, then you are part of the problem. I have seen your posts, They are usually mean spirited and you are always looking for a reaction, so It’s difficult for me to take you seriously.
Let me make something clear, I believe A&H makes some of the best mixing gear. It’s just that at the moment I am frustrated with their being unable to deliver on what is essentially an advertised promise. Perhaps that this is the first time I have ever had a complaint against the company shows their impeccable track record. I wouldn’t waste my time if I didn’t think something good will come out of this. Even greatness can get lazy and needs a nudge from time to time. Notice that A&H haven’t deleted my posts? Weaker companies would have. This is A&H owning up to their mistakes. So please spare me your sophomoric and nonsensical quips.
So, to recap, this thread started as a query about the promised release of Windows DAW control being late. It quickly changed to complaining about the continued advertising of said DAW control. After continued numerous posts complaining about the same advertising issue, a company representative, who is almost certainly not part of the advertising or marketing department (thus not responsible for any advertising and marketing of said product), responds on this thread, stating that work continues on this issue and that he will make sure that said complainant will get regular updates on this issue. Yet said complainant continues to repeat the same complaint about the same advertising issue, even implying that the company is lazy.
To me, it seems that using this particular community forum to complain consistently and often about a marketing issue is the same as going to your town’s local fire station every day to complain to the fire fighters about how the town’s mayor is not keeping his campaign promises.
Whether you realize it or not, you have added insult to injury. You are strongly implying that A&H is a disconnected company, one in which communication between departments doesn’t happen. You are also implying that they are as corrupt as politicians. These are pretty bold albeit baseless accusations to make unless of course you work for A&H and substantiate such erroneous claims.
As a side note, it is sad to see people that think it is ok for companies to not deliver on advertised products. Perhaps unlike you, I am not wealthy and I work hard for my money. After spending literally thousands of dollars, I expect companies to deliver what they say they are going to deliver. If you like throwing money away, that is certainly your prerogative.
Your argument is a simplistic and weak one. In fact, your kiss-up fan boy attitude is quite an embarrassing read. This isn’t about politics or politicians. If you feel my complaints are overbearing then don’t read them. They are not meant for you anyway.
I have made my point, and received a response from A&H. I happen to believe that their departments do talk to each other and get things done. They wouldn’t have been in business for this long with such a long list of world class products if that were the case. It is you that is whining while my dialog with A&H gave them the nudge they need to deliver what they said they were going to deliver. This is called a “grown up” conversation. One which you obviously find difficult to understand.
Hi Alrod, and everyone
Some time ago I started to deal with this same issue and was able to configure a template to use Qu24 on PTools 10 and 12. I then ran out of time for this and kind of abandoned the hole thing after I saw the reference to DAW control on windows comming soon.
Now that I see this was probably just a cheap marketing tool for A&H I will get again hands on this DAW control issue and as soon as I trouble shoot a couple of things I’ll look for the way to share the proyect with other users.
In case someone wants to know, I was able to control Fader, Mute, Solo on banks of 24channels up to 96channels (didnt tryed for more, but I’m confident it will handle as many channels are on the session).
I had some issues with panning (for some reason there was some kind of mirror panning issue)
And the most important was that in some point DAW Control Midi on Qu was communicating with QuControl App Midi and because of that had issues on the faders of ST1 and ST3 inputs wont response as expected when using DAW Control through USB-B.
Well, just a late night comment on this. I’ll be on vacation for a couple weeks starting tomorrow, but I promise I’ll get back to this DAW control shit and share the results soon (still hope to see It’s useless because A&H delivers the driver they advertised dough)
Best regards!
That sounds great Cesar! I wonder if A&H would be willing to reach out to you and others who are able to get this to work. I think it would be a Win Win for everyone. I know personally I would be willing to be a beta tester. Have a great vacation!
Now configuring the DAW (plus potentially getting more than using the HUI emulation) “sounds great”? That basically was my suggestion from last week where I got my rant for. Shutting up again.
I´m following this thread for a longer time now. Are there any News about an estimated time for the Windows DAW Release? What´s the progress level?
Ive not heard a single word unfortunately. After three months since the DAW Control announcement, I think the problem is much bigger than the MIDI piece. I wish A&H was a bit more transparent about it.
If any of you guys are using Sonar, this guy (link below) has made a fully working bidirectional DAW controller for the QU series.
Dude… Forgot the link…
Here it is:
And so, 4 months on, A&H continue with their false advertising. Although I was personally promised updates, I have heard nothing from A&H. We are not talking 4 days or 4 weeks. This has been going on for 4 months! Enough is enough, I am having this looked into.
I work in the technology field, everyone oversells, not that it is right, but they do. Give it some time and they will come through. Maybe next revision. If you bought it for that reason specifically, then I feel for you.
I can appreciate what you are saying. I also work in the technology field. It is however, one thing to oversell (hype), but it is another to state boldly that your product includes a feature that does not in fact exist on your product. To me that falls under false advertising. Shame on A&H!
yep… misleading advertisement…
that is not nice to the customers, I’m waiting for that feature as well
Hi all, please be aware that Windows DAW Control has to offer compatibility for more than just Qu series. This app affects ZED-R16 and GLD also, and has to be supported on operating systems from XP up to Win 10. There has been a considerable amount of work to do to make this compatible with all of these OS incarnations and has taken longer than anticipated because of issues with Win’s handling of Virtual MIDI ports when they are destroyed and created with each session. We have found a solution for this and the app is now in final stages of testing. In fact, it could be ready in as soon as a week providing we don’t encounter some unexpected anomaly.
As I have said on numerous occasions at the time of release of v1.9 firmware these issues had not yet been found with the early alpha version, but the announcement of it’s introduction had been made. We apologise sincerely for the inconvenience caused by the delay, but perpetually bemoaning it’s delay will not unfortunately, expedite it’s availability! Thanks. Harry.