# Windows driver / 24C connection

**URL:** <https://forums.allen-heath.com/t/windows-driver-24c-connection/31250>\
**Category:** Xone DJ\
**Created:** [17 February 2026 21:52 UTC](https://forums.allen-heath.com/t/windows-driver-24c-connection/31250 "2026-02-17T21:52:45Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![judge-london](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.allen-heath.com/judge-london/32/7934_2.png) [@judge-london](https://forums.allen-heath.com/u/judge-london)\
**Post date:** [17 February 2026 21:52 UTC](https://forums.allen-heath.com/t/windows-driver-24c-connection/31250/1 "2026-02-17T21:52:45Z")

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Hi, new 24C user - it’s going great with my vinyl, less so my laptop. My laptop is just not seeing the 24C, I think the driver may be the issue - the 24C does not appear in the control panel as a drop-down. I’ve tried a reinstall making sure to install as admin, no joy. Any known common issues here? (Traktor Pro 4 btw, but I think my issue may be before I even run that up 🤔).

Thanks,

judge

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**Author:** ![judge-london](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.allen-heath.com/judge-london/32/7934_2.png) [@judge-london](https://forums.allen-heath.com/u/judge-london)\
**Post date:** [23 February 2026 15:17 UTC](https://forums.allen-heath.com/t/windows-driver-24c-connection/31250/2 "2026-02-23T15:17:33Z")

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Hi, I have installed asio4all and the Allen&Heath driver - my laptop does not pick up the 24C - what’s the eassiest way to get support from A&H on this please?

Thanks,

Paul

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**Author:** ![SQuser](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.allen-heath.com/squser/32/1200_2.png) [@SQuser](https://forums.allen-heath.com/u/SQuser)\
**Post date:** [23 February 2026 19:49 UTC](https://forums.allen-heath.com/t/windows-driver-24c-connection/31250/3 "2026-02-23T19:49:45Z")

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The best way is to submit a ticket there.

[https://support.allen-heath.com/hc/en-gb/requests/new?ticket\_form\_id=360001516878](https://support.allen-heath.com/hc/en-gb/requests/new?ticket_form_id=360001516878)