A&H Windows DAW doesn't recognize QU

Qu Qu Troubleshooting
1

I know it’s me but I still need help. I downloaded the drivers and installed them on my computer. I went to setup and set all sixteen channels of the custom layer to MIDI. I plugged the QU into the computer via the USB B. I started the A&H application and the window popped up. In the window it shows mixer as QU, MIDI channel 2, protocol Mackie, MIDI port has the dot, but…nothing is available for the input port and the only thing on the output port is blank or Windows.

I have uninstalled and reinstalled the DAW software; undone, powered off and redone the settings in the QU16, reconnected and tried again. And again. Can anyone shine a light one what I am doing wrong?

Thanks
Chuck

2

Chuck,
To start things off…
I think you need to state a few more things.
Which windows version.
What software you are using. As much info as possible.

3

Thank you, sorry for the lack of info. Windows 10, PreSonus Studio One Version 3. I am going to redo everything again this morning. I know that doing the same thing over and over and expecting a different result…

Thanks again!

4

I’m having the same difficulty. When I plug in the USB my PC states that there are no drivers present for the QU-24.
I’m currently using Windows XP and am trying to connect to Cubase 9. I have downloaded the daw control from the A&H web site and have installed it. I just started digging into this and am not ashamed to admit that this is my first experience with a DAW and I’m struggling to learn the language. Any tips or suggestions are welcome.
Thanks

5

DAW control would be second step, you’ll need to install the audio driver first. But the minimum OS will be Windows7, XP is not supported.

6

Thank you for your help. It is very appreciated.
Sam