Allen heath PX5 sound issue

Other A&H Products
1

Hello am kind if new to DJ world and i was hoping someone can help with a problem i have.I am experiencing a sound issue coming from channel 2 only.I havent changed any settings,i havent changed my setup,am using the same wires and software(Traktor Pro) on a macbook Pro M1,the only thing i have changed is the my new headphones( AIAIAI TMA-2 wireless),while i was testing them(wired and wirelessly) after about 1 hour weird muffled and ticking noises came from channel 2,even if i paused the track the weird sounds kept playing but degrading over time,this results the song to be inbearable to hear.Same song i loaded on another channel there wasnt any problem,i have also changed the headphones to another pair i own and still the same issue.Do you have any advice or suggestions on how to fix the problem? If its a software problem or hardware?

Thank you

2

@Kristischr

Sorry you’re having an issue with your PX5.
Please contact us directly by submitting a ticket through support.allen-heath.com and you’ll be put in touch with one of the XONE specialists who will be able to assist.

Cheers,
Keith.

3

Hello,

Im having the same issue on my Px5. I use traktor pro 3 and Windows 10 laptop. When I use the Traktor Kontrol Z1, or the Pioneer Mizer 900 Nexus and above I dont have this issue.

At first i thought it was just a one time thing but its been 4 shows that this happens after 2 or 3 hours of playing. Please help find a solution.

Thank you.

4

Is it really that hard to do what Keith suggested?
Open a support ticket!

5

Yes, it is. Help me, god.