Avantis fan 1 stalled error

I have an Avantis console and just had two error messages pop up and they are as follows:

Fan 1 X
Fan 1 stalled X

Has anyone had this error message? We have a service tonight and I can’t get tech support via email or chat. Any suggestions?

Was this resolved? I’m having the same problem. If you could share what you found out, I would appreciate it!

I’ve had the Avantis case opened before (to replace the fader banks). There are two or three fans installed on the bottom cover. I suspect you will find that one of them has stopped working.

I think it would be an easy replacement because if my memory serves me correctly, I believe the fans had their own plug/connector.

Thanks for the info! The interesting thing here is that all 3 fans appear to be working. Do you recall if there are any more fans inside the housing?

I don’t recall seeing any other fans, but my focus was on changing the fader banks so the only fans I saw where related to that goal.

That being said, I think it would be expected that there be more fans in the case. The three fans on the case are obviously just to help move air through the case. I suspect there are probably other fans that are designed to cool specific processing chips or other components that get hot with use.