Avantis Touchscreens

Just unboxed my new Avantis and updated firmware. The Left screen is not responding to any touches. Am i missing something?

Was it working before the update? Sure sounds like a call into A&H support is in order.

The Screen starting working after the 1.2 firmware update and now again a month later it is not responding again. A&H support has not being helpful at all. I tried to have them call me to discuss it and never got a response. I am disappointed in A&H support.