Ok, so I just went through an issue where my CQ20-B wouldn’t bring up the network at all on startup and I could t get it to do a network reset (kept coming up blinking blue and I couldn’t set the network type on startup - would only let me select “red” which I ultimately had to do as I had people waiting…).
What I want to do is backup my scenes and I/O settings to an SD card so I can easily restore it in case this happens again.
When the LED is flashing blue it means WiFi is active and in a default state, you can then press (not hold) the reset button to switch between WiFi and Ethernet connection modes.
The red is a full system reset which is only accessible by holding the reset button to get into the reset menu.
You can backup a Show to a USB drive as described in the user guide here - https://www.allen-heath.com/content/uploads/2023/09/CQ_User_Guide_V1_2_0_iss3.pdf#page=63&zoom=auto,-233,3 - the differences between Shows, Scenes and Libraries is explained here - https://www.allen-heath.com/content/uploads/2023/09/CQ_User_Guide_V1_2_0_iss3.pdf#page=28&zoom=auto,-233,574
Thanks,
Keith.
Keith, yes - I saw all of that in the manual, but the WiFi network never showed up on any of our devices. I tried to plug in an external router as well and switch it over to yellow so we could connect, but the led wouldn’t go solid or let us connect.
I’m very interested in this also. 15 minutes before a rehearsal I lost wifi connectivity and ended up restoring back to orig config. Took about an hour to get all my settings and levels close to where we think they were. Really ate up a lot of time, and we all know that rehearsals are too important to waste time on.
Hope there is some good info that comes out of this thread! Thx for asking this @DaveNJ!
Keith - with 1.2 on the CQ20, if the previously configured and working WiFi does not come up (can’t see the SSID from any systems), I should be able to switch it to Ethernet by pressing the reset button once quickly which should toggle it to Yellow - correct? For network connectivity backup, would I be able to connect an iPad or MacBook Pro via a usb-c to ether dongle and a cable, or would I need a small hub or switch, as well? (the mixer isn’t with me right now, so I just want to make sure I’m ready for my gig Thursday eve - thanks!).
Correct - V1.2 included an update to the CQ-20B so you don’t need to go into the reset menu and reset the network settings if you don’t have access. Pressing the reset button momentarily at any time will switch between modes and the LED will briefly flash to let you know what you just switched to. And yes, as you say, it’s yellow for ethernet and blue for WiFi.
You can connect a computer or donglised-device (yes, I did just make that up) directly to the network port without a switch or router. If the CQ is set to use DHCP and does not receive an address (e.g. because there is no router on the network), it will self-assign an address. Other devices may also self assign an address and ‘just work’, or you may need to use static addresses on both the CQ and the device running the app. If it’s the latter, set the addresses in the same range/subnet with different IP addresses e.g. 192.168.1.1 and 192.168.1.2
If you have any trouble with this, please contact us through support.allen-heath.com
Hope this helps!
Keith.
Did you ever try this? I did just now; no love. (ethernet adapter on ipad, direct to CQ).
It discovered the device but raised an error when Connecting. I don’t think a switch is what’s missing, I fear it needs a router or more specifically a DHCP server in there somewhere. I found this by searching the forum; if I don’t find the answer, I’ll be staring a new thread specifically for this.
I didn’t, no - but I think I’m going to be moving to an ethernet connected wifi-router from now on.
Another WiFi failure tonight at a gig with 1.2.1. I can’t even get the cq-20 to factory reset - I get to the solid red light and then when I press the button for 2 seconds, it just goes back to the blinking blue or blinking yellow light. This is awful.
“I get to the solid red light and then when I press the button for 2 seconds, it just goes back to the blinking blue or blinking yellow light.”
So you are factory resetting the mixer, which includes resetting the network, then the flashing blue or yellow LED is telling you whether you’re in WiFi or Ethernet mode.
This sounds like the expected behaviour, but what was the failure beforehand?
What mode were you in?
Could you connect to the network but the mixer didn’t show up in the ‘choose unit’ list?
Is it possible that you’ve connected to the built-in WiFi, then set a password and reconnected, so that password has been stored to your device with the default SSID (network name), but then you’ve reset the device and cleared the network password from the unit while still having a stored password on the device for that network?
Are there any other networks in the vicinity which the device might be connecting to? (note that many devices will ‘prefer’ to connect to a network with WiFi, or one with a stronger signal)
Thanks,
Keith.
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Hi, @KeithJ_A&H – the issue presented itself as follows:
It seems that either the network stack or the network hardware is failing. If it were just WiFi congestion, I should have been able to roll over to ethernet, but that wouldn’t work either. Hardware maybe?
Hi @DaveNJ
Sorry this has been frustrating you (understandably so).
To go through this bit by bit:
I’m not saying there absolutely isn’t a hardware issue, but before you get in touch with your distributor to have it looked at, it’s worth ruling out as much as possible.
If you do believe there is an issue though - please contact your local distributor (https://www.allen-heath.com/community/distributors/) who will be able to test it and carry out any servicing or repair as necessary.
I hope you manage to get it sorted soon whatever the issue, so you can get back to mixing and playing without distraction.
Keith.
The device has always been in WiFI mode - wouldn’t that be green, too? I might have misspoken on the color, but we always run it in WiFi mode.
We waited minutes for the SSID to show up - even after a set, the same thing.
I’ll check with the distributor today
I just powered it up and the led was blinking blue. I check on my Mac and th default CQ20B wireless was there. I went through and reset all network settings (including changing the SSID) - hit apply and the connection was lost (expected).
I’m back in now over built-in WiFi, and was able to restore my settings.
One thing I notice now which wasn’t the case at the gig was on the Ethernet Jack - only the yellow light was on, not the green (this is without the rj45 being connected). Now, the green light is on on CM (WiFi mode) and the green light is on the Ethernet Jack (photo). When I connect the rj45, both lights come on. This may explain why I couldn’t switch to Ethernet yesterday if there was a problem with the network system.
I just tested switching it over to Ethernet , and it worked. So, it seems this unit can come up in a state where I’m not able to easily switch.
Also, you may have said it earlier, but is network activity on the Ethernet jack the only way to visually tell it’s using Ethernet (the CM is still green)?
Keith - let a few messages for my US distributor - I’m concerned about getting a replacement in time for this weekend - is there any way you can assist?
Our distribution partners around the world look after all sales and service for their region.
The only thing I can do from here would be to contact them on your behalf, but it would be much quicker to contact them directly - which it sounds like you’ve done already.
“Also, you may have said it earlier, but is network activity on the Ethernet jack the only way to visually tell it’s using Ethernet (the CM is still green)?”
I did mention it before, but to describe it a different way - when the network has not be set up (e.g. out of the box or after a factory reset), the CM LED will continuously flash blue (WiFi) or yellow (Ethernet) to show you which connection is active.
When you then connect it will ask you to set up the network and apply changes.
After this, no matter how your network is set (WiFi or Ethernet), you are no longer in a factory reset mode and so the CM LED will show whatever it has been set to in the HOME / SYSTEM / Preferences screen.
By default, this is a solid green to say “all is ok” but it can also be set to different colours, to flash or to show level (e.g. main output level).
Most of this is shown in the video here - https://www.youtube.com/watch?v=3-d_SpTa88A&list=PLq3_zC_Xz0PhzmZibU9d1Zz9CnK4KUmSq&index=6
From firmware V1.2, the network mode can be switched at any time by momentarily pressing the reset button (not holding it). It will then temporarily flash blue or yellow to show the mode you just switched to.
The LED on the Ethernet socket flashes to show activity, this is a fast ethernet connection, so it’s only the orange LED that will flash.
Thanks,
Keith.
Thanks again, Keith - yes, after getting the CQ reset and restored from my thumbdrive, I’m able to easily swap between the wifi and wired connectivity by just pressing the reset button briefly.
I wanted to get an answer on two points I made a few posts back:
If just the yellow/amber light is lit on the ethernet jack (the one closest to the usb ports), what does that indicate? That’s what I saw when I was experiencing the issue of not being able to connect to the mixer in any way.
When the mixer is ready for factory reset (solid red led), you hold the reset button in for 2 seconds to perform a factory reset - if you hold it longer and it goes to the blinking blue led as I saw, did the mixer actually factory reset? I couldn’t tell as the default network ssid still failed to come up.
The distributor did contact me at 6pm yesterday and sent me details for an RMA return, but I’m unsure if I’ll have a mixer to use this weekend. They also mentioned that they had seen this behaviour (I spelled that for you - 
) before.
If there is any way you can help with a loaner unit, that would be amazing.
I’m afraid we cannot help with a loan unit.
Thanks for the spelling! It’s not something we’ve seen before, but if it’s sent back on that RMA and an issue is found then of course we’ll be investigating further.
Thanks,
Keith.
