Hi there! My problem i think is very big, i purchased a Qu-32 on musician’s friend, but now i live in chile, anyways, when i was trying to update the console to the latest firmware, the process got interrupted by a blackout, now when i try to turn on the console the only sign of life i can see is the blue light of power behind, i asked A&H support and they told how to enter to the forced firmware update, i purchaed a kingston 8gb usb drive (listed on compatible devices) but it doesn’t seems to read it, i don’t see any activity on the QU-drive light, only the Pan lights going from L to R (on forced firmware mode), do you have any clue to get the corrupted firmware restored? Maybe why the usb doesn’t seems to work? Does anyone knows the format parameters to get the usb drive recognized by the mixer? i don’t have any friend with another QU or similar to get the usb formatted there, so the only choice i have is to format trough windows. Please help!!!
Maybe someone can format and ship you a USB thumbdrive with 1.7 on it.
FWIW the pan lights going back and forth occur when it is updating. Maybe you just need to wait s little. See what happens.
I have waited about 15-20 minutes from now, it can be possible?
That is too long. Have you tried a hard reset?
Are you certain the stick is formatted to FAT32 (and not NTFS or exFat)?
Do you see at least a short activity on the QuDrive Led when inserting the stick?
i didn’t see any light activity on the QU DRIVE light, and yes, it’s FAT32, the hard reset doesn’t work =(
Has the bricked issue you’re experiencing on your Qu series been resolved? I’m experiencing the same thing as you… please let me know if you find a solution.
I think that after 10 years, a now-deleted user will not answer you anymore.
Have you already tried a hard reset?:
“Press and hold the Reset and Setup keys (under the touchscreen) together and then power up the mixer. Keep the keys pressed for at least 5 seconds while the mixer boots. Release the keys.”
The steps I have taken: hard reset and force reinstall firmware, neither of these methods worked…and now my QU console is in a bricked state.
Conditions on the main board:
-host alive led is not lit (It should flash like a heartbeat)
-USB processor LED is on but blinking rapidly (it should blink like a heartbeat)
-3 LEDs on the DSP processor are lit but very dim (they should be lit brightly)
Pada Jum, 12 Sep 2025, 03.20, SQuser via Allen & Heath Digital Community Forums <notifications@allenheathdigitalcommunity.discoursemail.com> menulis:
If you are really sure that you have did the forced firmware update 100% correctly and have probably already encountered obvious hardware errors, then only A&H Support will be able to help you.
https://support.allen-heath.com/hc/en-gb/requests/new?ticket_form_id=360001516878