Cannot make initial connection to a factory-reset CQ20b

CQ CQ Troubleshooting
1

I have a CQ20b that I’ve factory reset. Light flashing blue. I’ve installed CQ MixPad on both an android device (pixel 6) and Windows 11 laptop. I can (apparently) connect to the CQ network via wifi on both devices. But can’t connect via MixPad. The Windows 11 device doesn’t even see the CQ on the MixPad connect menu (using ‘other’ with 192.168.2.1 doesn’t work). The Android device shows the CQ20b on the connect menu, however clicking it instantly gives a message ‘Failed to connect Could not open a connection to the unit’

I note the linked help file says ‘To connect an app to the mixer, the firmware on the CQ and all app version must have the same major release number’. I do not know the firmware release number of my mixer, it is not new so could be V1.1.

Questions:

  1. Could the inability to connect be due to firmware incompatibility?
  2. If I need to update the firmware, how is this possible when I can’t access the device via app to do the necessary USB drive formatting in the CQ?
  3. If firmware incompatibility is not a problem, what else can I do to make this work? The connection error message is frustratingly uninformative

EDIT to add: I realised I can download v1.1.3 of MixPad for Windows. Installing this has not helped, I still can’t see the device at all in MixPad in Windows, nor connect using IP address.

2

Update to add that I have been told the firmware is the latest version.

3

Welcome,

If you have a CQ20b, the default (after a factory reset) appears to be WiFi (as detailed in the manual)

The manual (page 142 in my version) contains details of how to identify what version of firmware is loaded onto the desk.

If you need to update the firmware, this can be done with a USB drive (manual page 12).

If you need to use an ethernet connection, you will almost certainly need to configure this on the desk to suite your IT network system (before you even attempt to connect the remote App). Pages 146, 80, and 81 in my manual).

We use a fixed IP address for our desk, but you have to make sure any router (or whatever else you have) doesn’t attempt to use this fixed IP address!

The version of the firmware on the desk and App need to agree (as you have identified in your post).

Hope this helps?

If you still have trouble, what equipment do you have between the ethernet port on your CQ and the computer you are trying to run the App on? Also, post pictures of the CQ desk ethernet setting page.

Dave