Crackling noise on one input channel; Qu-16

Hello! I picked up a used Qu-16 about a year ago. It’s been behaving nearly flawless, but I immediately noticed some phantom input signal indication on channel 5 with no inputs or outputs connected. There was no audible noise on the channel - until the last show. Now it makes a clearly audible crackling sound, with or without a microphone connected. With the mic, you can hear both the crackling and the voice. Crackling stops when the channel is muted. Otherwise it is audible on every output.

Has anyone had and resolved a similar issue? Thanks!

It’s kind of a generic answer but a full board reset and firmware reload would be worth trying. If it still keeps happening probably a hardware issue.

Thanks, I tried that before posting. Had a good conversation with an authorized serviceman who says this model is problematic after a few years in service. Will be taking it in for an evaluation.