We are aware of an issue where previously working layouts will cease to function correctly in the CC App when updated to 1.5.1.
Please use the workaround below pending release of a fixed version.
The software was briefly made unavailable whilst we investigated the problem and developed a workaround. The software is now available again.
Using Custom Control 1.5.1 Editor, download the config from the unit or open the file.
Before uploading to the AHM, dLive or Avantis, open the emulated view (Green play button in top bar) and press the connect button to connect to the unit. Verify that the controls are working as expected.
Press the disconnect button and close the emulated view.
Upload the config from the Custom Control 1.5.1 Editor.
The configuration should now work on the Custom Control 1.5.1 App.
Once this process is followed, normal functionality is restored and there should be no further issues.
We will issue an updated version of the Custom Control App as soon as possible.
This isn’t possible, sadly - neither Apple’s App store nor the Google Play store allow this.
We’re working on a fixed version of the app and will have it released as soon as possible. For the mean time, the above workaround will resolve the issue.
I followed your instructions and have had zero success. This has become a major issue for our venue as we are utilizing two AHM-64 systems and the primary control for both systems is Custom Control. The only version I have been able to successfully make work is version 1.5.0 for PC. This does not help us because at any given time we have as many as 20 different zones going at the same time and each one needs CC to control them.
I have clients also that are dependent on CC with their AHMs because we chose to migrate away from Crestron due to the enormous and lack of immediate internal support unless they are Crestron certified.
Allen and Heath needs to expedite the resolution of this issue. I started having issues on Wednesday and submitted a support ticket. The rep that was assigned my ticket obviously was not aware of the issue and has not sent me an update informing me of the supposed work around. I had to learn that information here today.
I am an avid supporter of A&H but this is making that difficult right now.
You can’t pull it from the store, but you can change a previous version that was working to the next updated version such as 1.5.2 and upload it that way, and it would resolve the issue.
We currently have 5 different venues that rely on this control and this is extremely detrimental to us and the customer experience. Please either escalate this via an update or pull the last version back.
In light of the ongoing technical issues, we have re-released Custom Control 1.5.0 as a new version, 1.5.2, whilst we work on a fix for the connection problems.
If your app is set to automatically update, you should already be receiving the latest version. Otherwise, please visit the Resources section of our website to download the software. (https://www.allen-heath.com/resources/)
If you already performed the instructions to correct the issue using Custom Control 1.5.1 you should not need to do anything extra - installing the 1.5.2 will not cause any problems.
Please note that this version rollback does temporarily remove the new features introduced in version 1.5.1.
We are working on a fix for the issues introduced in Custom Control 1.5.1 and will issue a fixed version as 1.5.3 as soon as we are able.
If you have any questions or experience any issues after updating to 1.5.2, please don’t hesitate to ask.
Once again, we apologise for the inconvenience caused by this software issue.