Dlive C2500 password reset

dLive dLive Troubleshooting
1

Nobody can remember the password set for admin on my church’s C2500. I’ve tried the hard reset from this page

but it doesn’t remove the user profiles.

Is there another way to reset the admin password? I need to get into admin so I can set up a few more users for custom control.

Thanks

2

Hi Chad,

You need to contact your dealer, installer/integrator or our distribution partner in the US I’m afraid.
User profiles and passwords are stored in the MixRack. Posting the reset procedure on a public forum would defeat the purpose of password protection.

3

Thanks. I thought the users were stored on the surface. Our installer hasn’t been much help after the fact. But knowing it’s the mixrack I think I know what to do now. Just have to wait until after the holidays now.