Hello All,
I’m having an issue here these two permanently installed devices will stop receiving / transmitting sound. They are poe powered so they stay on all the time. When I power up the SQ6 and the DT168 and
DT164-W everything connects and works fine, but the DT20 and DT02 I have to unplug the network cable and plug back in essentially rebooting the devices before they start receiving / transmitting sound. Dante controller shows both devices connected before and after reboot. Very strange. Thanks everyone.
I am having a similar issue. My DT20 keeps randomly muting itself and then i have to reboot it.
Hello Elija.
Did you solve the issue?
If yes could you please share?
Thanks.
Hi all,
For this kind of request, I’d recommend reaching out to us at support@allen-heath.com
We can help work through some troubleshooting in a more precise way. When you contact us, please include some screenshots of your Dante Controller, showing the Device Info, Clock Status and Network Status tabs. It’s also useful to have an overview of your network, what switches you’re using and how you’ve got things physically connected.
So, please reach out and we’ll be able to help you out 