I received my qu5 today and bought a tplink Archer 54 router. I can’t get mixpad app to connect to my mixer. The mixpad instructions didn’t help me as I’m clueless about this stuff. I can’t connect my iPad to the router..I have a network cable connected from qu5 to the lan input of the router. The mixpad app doesn’t show my mixer and when I select other and type in the dynamic address it still says connection failed. What am I missing. Thanks
On the iPad: In the iPad settings, go to Privacy and Security → Local Network - is the MixPad app toggled to allow/on?
Suspect is the use of the router connection to its input for your mixer. Devices like the Qu-5, computer, etc. all would not be input devices on a router.
You need a switch or if the router has one built-in use that.
At my sound desk, I have a network switch with PoE (power over Ethernet), because my PTZ Livestream cameras and joystick are powered over the CAT Ethernet cables. This switch is connected on one end to my Church router in the actual sound room.
I’ll try and add an image of a representative of my sound desk router, and colored notes. Ignore the actual image model, it’s just a representative of a switch.
On the powered side, I’ve got cameras and joystick. Non-powered will be Qu-5, Mac Mini M2.
Get an Ethernet switch similar and plug an Ethernet CAT cable from your router output to any non-powered jack on the switch. Plug in your Qu-5 into a non-PoE like my image shows, in red. Blue represents input from the router, green is the computer, yellow represents PoE powered items.
On this representative switch, powered ports have 2 lights, non-powered have 1 light. I think the yellow light is for any port, indicates network traffic. A green light is power.
All ports on the switch can be in or out, but you need at least one each.
If you have a router like this representative
(image 2), orange connections are for devices like a Qu-5, the blue should be Internet input. In this case, blue is Internet signal in, orange is output to devices.
In general, you can’t just buy IT equipment (QU desk, router and iPad included). Plug it together, and it working!
You have to assign static IP addresses or make the router a DHCP server and tell the QU to act as a client to acquire an IP address from the DHCP server.
How have you configured the network that the QU, router and iPad are using?
If all of this is meaningless to you, you need to find someone knowledgeable about IT networks.
Dave