I have just purchases a Qu-7. I have tried unsuccessfully to connect it to an external computer. I tried with a Mac mini, and two different computers (a laptop and a desktop) running Ubuntu linux. In each case, the computer does not recognize the mixer and the mixer does not see the computer. Any suggestions as to how to connect the devices?
Missing info:
- How did you connect the QU to your computers?*
Via the USB-C port, this should be working ok.* - How can you tell that the QU is not seeing the computers?
I used a USB A to USB C cable, to connect to the USB C port on the back of the Qu-7.
I thought the the USB symbol on the upper right hand side of the mixer screen would show the USB symbol, which it did not. It does show that symbol if I connect a USB A flash drive to the USB A port on the mixer.
Did you check this page?
It states something about a MIDI drive with a link
https://support.allen-heath.com/hc/en-gb/articles/26667597200657-Using-Harrison-LiveTrax-with-Allen-Heath-consoles#:~:text=If%20using%20USB%2C%20a%20driver,table%20shows%20the%20connection%20types.&text=If%20using%20USB%2C%20simply%20connect,the%20network%20for%20this%20configuration.
What DAW are you using? - I don’t use Linux so can’t help there - I assume you are connecting to the USB C on the back? You setup Logic to use the QU? That’s Settings/Audio pick the QU and your ins and outs - then you patch the channels on the board to Logic.
Do you see the QU in Logic? All this is of course using Logic - but any other DAW is going to be similar.
My Qu-5 can connect to my Mac Mini M2 and Studio One 7 Pro via the USB. It’ll show as you say.
Actually, the problem seems to have been the USB-C cable that I was using. I bought a new cable and things seem to be fine.
OK that’s good for you.
Some cheap USB-C to A cables are orientation sensitive, so if this happens again with your new cable it may mean you got unlucky with the first cable and lucky with the second. Flipping the USB-C end around 180 degrees will typically fix this - but you’re better off with a decent cable that is wired correctly for auto-sensing.
Well actually, we were connecting mobile phones to the desk with no luck → you trick did however do the job. Cheap USB-C to 3,5mm dongles.
Side note: When using a recent Linux distro, you likely have the Pipewire audio system. Set the Qu-7 to use the “Pro Audio” profile in Pipewire in order to access it as a professional multi-track interface.
I don’t have the Qu-7, bis this works on UbuntuStudio with the SQ series.
The SQ MixPad App runs in Wine, I guess this holds for the new Qu App, too. Still, a native Linux version would be very great, and not too complicated since the app is based on QT already.
For remote with Linux: Mixing Station works on linux. it’s not free, but i’m happy with it on an old win10-tablet (surface pro), controlling a Qu-5.
I’m a Mixing Station user, too. Yet I do like the apps by A&H better.
Mixing Station saves by behind on a regular basis when I have to operate Yamaha oder Soundcraft consoles, I really don’t like their apps. But then on my iPad, usually.
Also I used MixingStation for doing quadro surround live mixes on my SQ5.