Input Channel Strip Save - gain not saved

SQ SQ Troubleshooting
1

Hi,
I saved channel strip in to users library, it saved all presets (gate, PEQ, comp) saved except gain.
Please let me know how to save preamp gain while saving input channel.

Thanks.
Joseph

2

Hi Joseph,

Are you running the latest firmware version (1.4)?

Preamp recall was added for the channel library in this version.

Thanks!
Alex

3

Hi Alex,
Yes, I am using latest version.
Yes, preamp recall is there I noticed.
Even preamp recall also not working for me. May be I am missing somewhere…

Is it not possible to recall preamp gain while input channel recall?

But for me both cases (input channel recall or preamp recall) are not working. I mean both cases not able to fetch saved preamp gain.

Even after (input channel/preamp) recall it is showing current gain, not saved preamp gain.

Please help me.

Thanks.
Regards
Joseph

4

Hi Joseph,

This doesn’t sound like normal behaviour, so could you please go to support.allen-heath.com to start a support ticket?

I can then look at this in more details with you.

Thanks
Alex

5

Thanks Alex,
I will do that.

6

Hi Alex,
Kieth has suggested to check options in pop-ups while saving.
Yes it works. I missed to select options.

Thanks. Issue resolved.

Regards,
Joseph