Mixpad 1.6.0 not seeing SQ5

SQ SQ Troubleshooting
1

Hello,
I’ve upgraded my SQ5 to firmware 1.6.1, and I’ve installed Mixpad 1.6.0, and I’m using the same router that I’ve been using with the 1.5 firmware and 1.5 Mixpad without issues.
In the mixpad app the SQ5 doesn’t appear and the lnk activity led stays on, and does not blink.
I’ve done a hard reset and it hasn’t made any changes.
Any suggestions on why it doesn’t work?
many thanks in advance.

2

The firmware upgrade hasn’t trashed your network configuration has it?

Dave

3

I don’t think so, the dhcp seems to work fine, as adresses are quickly set on the mixer. So i’m guessing communication between mixer and router is ok. The lnk activity led being permanently on might mean something but I don’t find this information anywhere as of now.

4

Hi there -
Apologies if you’re the same person I’ve replied to in a support ticket - but you may need to check that Local Network Access is enabled on your device.
Are you using Mac/iOS?
For Mac:

  • Open System Settings: Click the Apple menu and select System Settings.
  • Go to Privacy & Security: In the sidebar, click on Privacy & Security.
  • Locate Local Network: Scroll down until you find the Local Network section.
  • Toggle Permissions: For each application listed, you can toggle the switch to either allow or deny access to your local network.

For iOS:

  • Open Settings: On your iPhone or iPad, open the Settings app.
  • Go to Privacy & Security: Scroll down and tap on “Privacy & Security”.
  • Select Local Network: Tap on “Local Network”.
  • Manage App Permissions: You will see a list of apps that have requested access to the local network. Toggle the switch next to each app to allow or deny access.

Hope this helps - if you have any more issues, please don’t hesitate to open a support ticket here: https://support.allen-heath.com/hc/en-gb

5

Hi there,
Yes I’m the same person,
This solved the issue, thank you so much for the quick response.
All the best

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