multitrack recording errors after v1.4.3 update?

SQ SQ Troubleshooting
1

Hi,

I’ve used the USB multitrack recording option on my 128GB USB stick (Sandisk) a couple of times without problems, but it seems that since I updated to the new firmware version it has a hard time coping; the USB load goes up and a little yellow text shows multiple errors. Also I hear clicks in the recordings. I’m not doing anything different from before, could it be that something was changed in the update?

cheers & thanks,
Wouter

2

Hi Wouter,

Please start a ticket at support.allen-heath.com for assistance with this.

It’s important to note that we do not recommend using stick/flash style drives for SQ-Drive recording/playback, and SSD or HDD style drives should be used instead.

Thanks! Alex

3

It’s important to note that we do not recommend using stick/flash style drives for SQ-Drive recording/playback, and SSD or HDD style drives should be used instead.

oh that’s interesting?
Why is that?
Is that to eliminate people that try to use inferior memory sticks?

4

Thanks, I’ll test some more and open a ticket.

About the disks; indeed interesting, I didn’t read that before. The usb connection is not very handily placed for such disks…

Cheers & thanks,
Wouter

5

Hi XYZ,

Generally speaking, SSD and HDD drives perform much better for this task, so although it is possible for some flash/stick style drive to work for recording/playback, they are generally not suitable so we don’t recommend them.

There are many variables as to why some drives don’t work well, such as speed or the data transfer method used - to name a couple, so there isn’t just one specification to look for.

We have some more details about this here: https://support.allen-heath.com/Knowledgebase/Article/View/1183

Thanks!
Alex