Can’t tract my order. It has been 1 month but still i didn’t received the software code by post
Hi Veer,
Please log into your account on the shop and go to My Account > Download to generate your Add-on key.
If you’re still having trouble please email support@allen-heath.com with your order number and one of the team can take a look for you.
Thanks
Alex
I have the same issue…
I talked with someone at A&H on Friday, more or less explaining the information described by Alex.
Here’s my problem,
I can’t access my account.
My email address doesn’t appear to be being recognised.
The product has been charged to my credit card account. Shame I can’t use them.
Hi SonicNRG,
Please email shop@allen-heath.com with your order number and one of the team can look at this for you.
Thanks!
Alex
Hi Alex,
Thank you for the reply. I know you are a busy guy.
I have already sent a message from the “shop” page.
I don’t actually know my order number. I didn’t get any confirmation email of the order from A&H.
I assumed it was because of the Christmas period. It’s only when I recieved my card statement that I began to get concerned.
I have been sending “sales” emails, but recieved no reply.
I did talk to someone Friday via telephone, sadly I didn’t get a name.
He explained the proceedure to access the codes I require, but I wasn’t able to access my computer until the evening. This is when I found I couldn’t log in.
Hopefully someone Monday morning can look into it.
Thanks again,
Paul Preston
Hi Paul,
That was me!
And it is Monday morning, and I can indeed look into it for you 
I’ll PM you…
Cheers!
Keith.
Just a quick message of thanks to both Alex, and Keith…
Now all sorted…
Cheers,
Paul